Wix Media: Troubleshooting File Upload Issues
6 min read
From time to time, when uploading files, something ends up causing an issue that needs to be fixed before the files can upload. In many cases, you'll receive a specific error message, but in some cases, the issue might be related to your internet connection or other local factors.
In this article:
Supported media types
When uploading media files, it's important to know the types we support. Make sure your files match these formats to avoid any issues during the upload process.
Images
Videos
Audio
Other Media
Click an image type below to learn more about the supported files and size limits.
Site images
Background images
Specific error messages
If you get an error when uploading your file, you may need to check a few things. You can find some common errors below, click the drop-downs to learn how to resolve them.
You're signed out of your account. Log back in and try again.
File could not be uploaded. Check your internet connection and try again.
File is corrupted and can't be uploaded. Try a new file.
This file is empty. Try a new file.
File could not be uploaded because file extension and file type don't match.
This file is too big. Upload a smaller file ({sizeLimit} max).
{extension} files are not supported.
Additional troubleshooting steps
If you've verified the the file you're trying to upload is indeed supported, and you didn't receive any of the above error messages, there are some general troubleshooting steps that we recommend following.
Note:
The following factors may affect your ability to upload files, if any of these apply, please try uploading the file on a different computer with a different internet connection:
- 3G internet connection: You may experience issues uploading media if you are connected through a 3G mobile connection.
- Carrier or data plan restrictions: Due to these restrictions, you may be unable to upload images, or other media files.
- Public internet connection: Public institutions, such as work, school, libraries, or government facilities may restrict access to certain URLs, including our media server.
- Internet security programs: Some internet security programs block access to our media server.
Check if you're able to upload a different file
Log out of Wix and back in again
Upload the file in an incognito or private browsing window
Disable any browser extensions or security programs
Clear your browser's cache
Try a different internet connection
Still need help?
If the problem persists, contact us, and we will be happy to help. Please provide us with the following info:
- A screenshot of your console view using the steps below:
- Open an incognito window in Google Chrome (Ctrl + Shift + N).
- Sign in to Wix and try to upload your file.
- Use the keyboard shortcut Ctrl + Shift + J (on PC) or Cmd + Option + J (on Mac).
- Click the Console tab at the top of the panel and refresh the page (F5).
- Take a screenshot of this tab.
- The steps you've tried.
- The media file type.
- The name and version of the web browsers you've tried. Go to www.whatismybrowser.com to find out your browser version.
- The name and version of your computer's operating system.
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