Wix Bookings: Scheduling and Managing Multi-Service Appointments | Help Center

Wix Bookings: Scheduling and Managing Multi-Service Appointments

10 min read

In this article

Scheduling multi-service appointments for clients
Managing and editing multi-service appointments
Enabling multi-service appointments for your clients
How your clients book multi-service appointments
FAQs

Important:

Multi-service bookings are only available for appointments.
You must upgrade your site for multi-service bookings.
Currently, it is not possible for clients to schedule multi-service appointments when booking through any of the Wix member apps (e.g. Spaces by Wix, Fit by Wix, or your own mobile app). You can vote for this feature here.

In your booking calendar, you can schedule multi-service appointments for your clients or let them book multiple services in a single appointment. All services in the appointment share the same date and location.

For example, a client might book a manicure, pedicure, and eyebrow wax in one time slot. These services appear one after another in your calendar. If you’re scheduling the appointment, you can set services to occur simultaneously, like a manicure and pedicure handled by two staff members at the same time.

This is a great way to offer more convenience to your clients and encourage repeat business. Plus, it allows you to maximize your resources and optimize your scheduling.

In this article, learn more about:

Scheduling multi-service appointments for clients

You can schedule multi-service appointments for clients directly in your booking calendar. In one session, you can add up to five different appointment services. You can change the start time per service to have a buffer between sessions or have the sessions overlap. By default, the appointments appear one after another.

To schedule a multi-service appointment for clients:

Go to Booking Calendar in your site's dashboard.
Click Add at the top right, or click to select a time slot on the calendar.
Select Appointment.
Enter the Client name.
Note: For new clients, enter their name, and click + Add [New client name] to contacts. Then, fill in their email and phone number to create the new contact.
Click Continue.
Select the first service for the appointment.
Enter the date, arrival time and location for the service.
Note: Leave the Repeats checkbox unchecked. Appointments with multiple services cannot be set as recurring recurring session.
Click + Add Another Service.
Select the next service and fill in its details.
(Optional) Repeat steps 8-9 for any additional services you want to add.
Tip: Click any of the services in the booking calendar to see the number of bookings within the same order.

A screenshot showing the number of bookings for a single order in the Booking Calendar.

(Optional) Click the Edit icon next to the relevant service to modify it:
1. Edit any of the following session details. For example, session start time, staff member, add note to yourself and more.
2. Click Save.
(Optional) Repeat this step for each service you want to edit.
(Optional) Choose if you want to update your client:
- Click the Notify via SMS checkbox to send an SMS notification with appointment details.
- Click the Notify via email to send an email with appointment details.
Click Book.

Managing and editing multi-service appointments

You can manage and edit your existing multi-service appointments at any time from the booking calendar. This is useful if a client needs to reschedule one of several services in the appointment, for example. You can also add items or discounts to an existing multi-service appointment.

Note:

When you change the date or time of a specific session within a multi-service appointment, it separates that session from the multi-service appointment and creates a new separate session you can manage separately.

To manage multi-service appointments:

Go to Booking Calendar in your site's dashboard.
Click the relevant multi-service appointment.
Choose what you want to edit:

Edit specific sessions in the multi-service appointment

Add items and discounts to the multi-service appointment

View order

Edit appointment

Enabling multi-service appointments for your clients

When you enable the Multi-service appointment toggle, your clients can choose up to five services in the same appointment. For example, clients can book a facial, eyebrow wax and a massage in one appointment. After your client selects services, the calendar calculates time slots and resources for the entire appointment. This includes the staff's availability.

This is a simple yet effective way to improve your clients' overall booking experience. It offers more convenience to your clients, while encouraging more bookings, optimizing your schedule and maximizing sales.

To enable multi-service appointments for your clients:

Go to Booking Settings in your site's dashboard.
Scroll down and select Multi-service appointments under Online Bookings.
Enable the Allow multi-service appointments toggle to turn this feature on or off.