Wix Bookings: Scheduling and Managing Multi-Service Appointments

Edit one of the sessions without affecting the entire appointment.

Note: You can notify your client of any changes via SMS or email.

To edit a session:

1. Click the More Actions icon  next to the relevant service.

2. Choose from the following options: 

   • Edit: Change the date, start time, duration, or staff member.

   • Add video link: Add a video meeting link for virtual sessions.

   • Change date: Reschedule a session to a different date.
     Note: Changing the date will split the session from the multi-service appointment.

   • Book again: Schedule an additional session within the multi-service appointment, perfect for follow-ups.

   • Cancel: Remove a specific session from the appointment.
     

1. Click the Add note to self icon  next to the relevant session.
2. Enter your note in the text field.
3. Click the checkmark to save.
   Tip: Hover over the Note icon to read your saved note.
   

Schedule the same multi-service appointment again.
Tip: Perfect for clients who want to repeat the same set of services. 

To book the multi-service appointment again:

1. Click Book Again.

2. Enter the Date and Arrival time for the follow-up session. 

3. Click the Location drop-down and choose a location for the appointment.  

4. (Optional) Click Add Another Service to include additional services in the new booking.

5. Click Book to collect payment later or click Book & Send Pay Link to send a pay link.

Decide how you want to charge your client.

To collect payment for the appointment:

1. Click Collect Payment.

2. Choose how you want to collect payment for the appointment.

1. Click the More Actions icon at the bottom.
2. Click View Order to review the details of the entire multi-service appointment order, including all bookings, items, discounts, tips and payment info. 

Edit the entire multi-service appointment. You can adjust details or modify the services. For example, changing the date changes the date of the entire appointment. 

To edit the multi-service appointment:

1. Click the More Actions icon at the bottom of the appointment.

2. Click Edit appointment. 

3. Edit the relevant appointment details, such as the Date, Arrival time or location. 

4. (Optional) Click the Edit icon  next to any session to edit the specific session details, including the start time, duration, staff member, or payment options. Then click Update. 

5. (Optional) Choose how you want to update your client:

   • Click the Notify via SMS checkbox to send an SMS notification.

   • Click the Notify via email to send an email.

6. Click Save. 

1. Click Split appointment.
2. Click Split to confirm. 

Cancel the entire multi-service appointment if it's no longer needed or if the client can’t attend.

To cancel the entire multi-service appointment:

1. Click the More Actions icon at the bottom.

2. Click Cancel appointment.

3. (Optional) Click the Apply cancellation fee checkbox to charge a cancellation fee.

4. (Optional) Choose how you want to update your client:

   • Click the Notify via SMS checkbox to send an SMS notification.

   • Click the Notify via email to send an email.

5. Click Cancel appointment to confirm.

If a more restrictive rule exists in one of the booking policies, it applies to the entire booking. For instance, if one of the services doesn't take late bookings, you won't be able to book any appointment in that booking.

We recommend adding a general note about this in your default policy. Such as: "Booking policies may change based on the selected services. Please contact us for more information when booking multi-service appointments."

No. Once the Allow multi-service appointments toggle is enabled, clients can add multiple sessions to the same appointment.

Carts allow clients to book multiple sessions that don't occur on the same day or if you offer services and products. You can learn more about carts here.