Wix Bookings: Scheduling and Managing Multi-Service Appointments | Help Center

Wix Bookings: Scheduling and Managing Multi-Service Appointments

11 min read

In this article

Scheduling multi-service appointments for clients
Managing and editing multi-service appointments
Enabling multi-service appointments for your clients
How your clients book multi-service appointments
FAQs

You can schedule multi-service appointments for your clients or allow them to book multiple services in a single appointment. Multi-service appointments offer more convenience for clients and encourage repeat business. They also help you maximize your resources and optimize scheduling.

All services in a multi-service appointment share the same date and location. For example, a client might book a manicure, pedicure, and eyebrow wax in one time slot. These sessions appear one after another in your calendar. If you're scheduling the appointment, you can set sessions to occur simultaneously, such as a manicure and pedicure provided by two different staff members.

A screenshot of a multi-service appointment on the booking calendar with a small buffer time.

Important:

Multi-service bookings are only available for appointments.
You must upgrade your site to enable multi-service bookings.
Clients cannot currently schedule multi-service appointments through any of the Wix mobile apps (e.g. Spaces by Wix, Fit by Wix, or your own mobile app). You can vote for this feature here.

Scheduling multi-service appointments for clients

Schedule multi-service appointments for clients directly in your booking calendar. You can include up to five different sessions in one appointment. Adjust the start time for each session to allow for a buffer or to have sessions overlap. By default, appointments appear one after another in the calendar.

To schedule a multi-service appointment for clients:

Go to Booking Calendar in your site's dashboard.
Click Add at the top right or click a time slot on the calendar.
Select Appointment.
Enter the client's name.
Note: For new clients, enter their name, and click + Add [New client name] to contacts. Fill in their email and phone number to create the new contact.
Click Continue.
Select the first service for the appointment.
Enter the date, arrival time and location for the service.
Note: Leave the Repeats checkbox unchecked. Appointments with multiple services cannot be set as recurring session.
(Optional) To edit the session details:
1. Click the Edit icon next to the service.
2. Edit any of the details. For example, session start time, staff member, add note to yourself and more.
3. Click Save.
Click + Add Another Service and repeat steps 6-8 to add and modify additional services.
(Optional) Notify the client of their appointment details:
- Click the Notify via SMS checkbox to send an SMS notification.
- Click the Notify via email to send an email.
Choose what you want to do:
- Book: Finalize the appointment and charge the client later.
- Book & Send Pay Link: Request payment by sending a pay link:
  1. Edit the payment details if needed.
  2. Click Create Link.
  3. Choose how to share the payment link:
    - Copy Link: Share it manually.
    - Send via Email: Email the link directly to the client.
    - Generate QR Code: Provide a scannable QR code for payment.

Tip:

Click any of the services in the booking calendar to see all the sessions within the same appointment.

Managing and editing multi-service appointments

You can manage and edit existing multi-service appointments at any time from the booking calendar. This is useful if a client needs to reschedule one of several services in the appointment.

Note:

Changing the date or time of one session in a multi-service appointment removes it from the original appointment and makes it a new appointment that you manage separately.

To manage multi-service appointments:

Go to Booking Calendar in your site's dashboard.
Click any session in the multi-service appointment.
Choose what you want to do:

Edit a specific session

Add a note

Book again

Collect payment

View order

Edit appointment

Split appointment

Cancel appointment

Enabling multi-service appointments for your clients

When you enable the Multi-service appointment toggle, your clients can choose up to five services in the same appointment. For example, clients can book a facial, eyebrow wax and a massage in one appointment. After your client selects services, the calendar calculates time slots and resources for the entire appointment. This includes the staff's availability.

This is a simple yet effective way to improve your clients' overall booking experience. It offers more convenience to your clients, while encouraging more bookings, optimizing your schedule and maximizing sales.

To enable multi-service appointments for your clients:

Go to Booking Settings in your site's dashboard.
Scroll down and select Multi-service appointments under Online Bookings.
Enable the Allow multi-service appointments toggle to turn this feature on or off.

A screenshot showing where you enable/disable the multi-service appointment toggle.

Click Save at the top right.

How your clients book multi-service appointments

Help your clients book multi-service appointments themselves by sharing the steps below.

Clients can only book multi-service appointments through their desktop and not any of the mobile apps (e.g. Spaces by Wix, Fit by Wix, or your own mobile app). You can vote for this feature here.