Wix offers a comprehensive solution for hosting your website, ensuring it's secure, reliable, and easy to manage. With Wix, you don't need to worry about the complexities of web hosting; we handle it ...

Wix Site Hosting

<div data-component-type="text"><div>Wix offers a comprehensive solution for hosting your website, ensuring it's secure, reliable, and easy to manage. With Wix, you don't need to worry about the complexities of web hosting; we handle it all for you. This allows you to focus on creating and growing your site.</div></div><div data-component-type="text"><div>We offer free and secure hosting for every Wix website. All you have to do is create your site. This includes 500MB of storage and 500MB bandwidth. Your site comes with a free domain which looks like this: <strong>username.wixsite.com/stunning</strong></div></div><div data-component-type="text"><div>To get your own custom domain or connect one you already own, <a data-composite="true" href="https://support.wix.com/en/article/upgrading-your-site-to-premium-3066683" target="">upgrade your site with a plan</a>. Having your own custom domain makes it easier to find you online and increase your credibility. By purchasing a plan, you can replace your free Wix domain with a custom domain name, like this: <strong>www</strong>.<strong>mystunningwebsite.com</strong></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>Learn more about Wix's <a data-composite="true" href="https://www.wix.com/free/web-hosting" target="_blank">free web hosting</a>.</div></div></div></div>

Wix provides a cloud-based web development platform to millions of users in over 190 countries.The United States Office of Foreign Assets Control (OFAC) at the Department of the Treasury administers v...

Wix Account Country Limitations

<div data-component-type="text"><div>Wix provides a cloud-based web development platform to millions of users in over 190 countries.</div></div><div data-component-type="text"><div>The United States Office of Foreign Assets Control (OFAC) at the Department of the Treasury administers various economic and trade sanctions. These sanctions prohibit Wix from sending money to, or doing business with, certain designated persons and targeted countries.</div></div><div data-component-type="text"><div>Wix conducts ongoing monitoring of Wix customers activity to ensure compliance with authorities, regulators, payment processors and financial partners and to help prevent any illegal activities from being conducted.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="countries-and-regions-restricted-by-ofac" level="3">Countries and regions restricted by OFAC</h2></div><div data-component-type="text"><div>The countries and regions restricted by OFAC are:</div></div><div data-component-type="text"><ul>
  <li>Iran</li>  <li>North Korea</li>  <li>Syria</li>  <li>Cuba</li>  <li>The region of Crimea</li>  <li>The so-called Donetsk People's Republic</li>  <li>The so-called Luhansk People's Republic</li></ul></div><div data-component-type="text"><div>In addition, substantial limitations have been placed on activity in the Russian Federation.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="possible-wix-account-limitations" level="3">Possible Wix account limitations</h2></div><div data-component-type="text"><div>The following limitations may apply:</div></div><div data-component-type="text"><ul>
  <li>Users (and their users) from OFAC restricted and sanctioned countries:
    <ul>
      <li>Cannot register or use any of Wix's services including Wix sites.</li>      <li>Cannot connect to Wix (via pointing or name servers) domains with the following extensions: 
        <ul>
          <li>Cuba (.cu)</li>          <li>Iran (.ir)</li>          <li>Iran .xn--mgba3a4f16a (.ایران)</li>          <li>North Korea (.kp)</li>          <li>Syria (.sy)</li>          <li>Syria .xn--ogbpf8fl (.سورية)</li>        </ul>      </li>    </ul>  </li>  <li>Attempting to utilize Wix sites from any of the restricted countries, regions, or domains is a violation of our <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="">Terms of Use</a> and can result in a revocation of access to Wix’s services.</li>  <li>In cases where Wix contacts you via email requesting additional information as part of our monitoring process, you are required to cooperate within the specified timeframe. If not, your account and / or site may be deactivated.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Click for complete information about the various sanctions administered by the <a data-composite="true" href="https://ofac.treasury.gov/" target="_blank">US Department of the Treasury</a>.</div></div></div></div>

Wix has servers all over the world, including Europe and the US, as well as back up servers. We use our technology to host quality Wix sites that are viewed globally. Learn more about Wix's free web h...

About the Wix Servers

<div data-component-type="text"><div>Wix has servers all over the world, including Europe and the US, as well as back up servers. We use our technology to host quality Wix sites that are viewed globally. Learn more about Wix's <a href="https://www.wix.com/free/web-hosting" target="_blank">free web hosting</a>.</div></div><div data-component-type="text"><div>We are pleased to state that our server up-time is 99.99%. This means that Wix sites are live 99.99% of the time!</div></div><div data-component-type="text"><div>As an Internet company, our main priorities include maintaining our servers and making sure that all data can be retrieved and restored in the unlikely event that any of our servers get corrupted. </div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix can only retrieve and restore content from your site if that content was saved. When editing your site, make sure to save regularly. </div></div></div></div>

To contact the Wix Business Development department, please click here. If your proposal is relevant, they will get back to you.

For PR and Media queries, please email pr@wix.com.

Contacting Wix Business Development

<div data-component-type="text"><div>To contact the Wix Business Development department, please click <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">here</a>. If your proposal is relevant, they will get back to you.<br />
<br />
For PR and Media queries, please email <a data-composite="true" href="mailto:pr@wix.com" target="_blank">pr@wix.com</a>.</div></div>

By default, Wix sites are static. You control the content that appears on your live site by editing the elements (e.g. text, images, buttons) that appear in your Editor. Tip:Wix sites have a limit of ...

Static vs. Dynamic Sites

<div data-component-type="text"><div>By default, Wix sites are static. You control the content that appears on your live site by editing the elements (e.g. text, images, buttons) that appear in your Editor. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Wix sites have a limit of 100 static pages. So dynamic pages are a handy solution to this limitation. Learn how <a data-composite="true" href="https://support.wix.com/en/article/cms-creating-unlimited-site-pages-with-a-dynamic-page" target="">dynamic pages can help you create a site with unlimited content</a>.</div></div></div></div><div data-component-type="text"><div>You can add the <a data-composite="true" href="https://support.wix.com/en/article/cms-content-management-system-an-overview" target="">CMS (Content Management System)</a> to your site to create dynamic pages and dynamic elements (e.g. galleries, repeaters, tables). Dynamic pages and elements allow you to easily manage and update your site's content without needing to edit each page and element individually. They get their content from <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-creating-a-collection" target="">collections</a> you store in the CMS separately from your Editor. </div><div><br /></div><div>Dynamic pages and elements maintain the same layout and design while their content changes based on their connected collection items. You can use them to allow visitors with <a data-composite="true" href="https://support.wix.com/en/article/cms-changing-your-collection-permissions" target="">permissions</a> to update and <a data-composite="true" href="https://support.wix.com/en/article/cms-formerly-content-manager-setting-up-filters-for-site-visitors-using-input-elements" target="">filter the content they see</a>. You can also <a data-composite="true" href="https://support.wix.com/en/article/cms-creating-a-custom-form-with-input-elements-that-submit-to-your-collection" target="">capture visitor submissions</a> to your collections with input elements (e.g. text inputs, dropdown menus, upload buttons). </div></div>

Wix is partnering with middle schools, high schools, universities, and other educational programs to offer students, teachers, and faculty staff collaborative opportunities. Wix Tomorrow ClassroomTomo...

Wix for Schools and Students

<div data-component-type="text"><div>Wix is partnering with middle schools, high schools, universities, and other educational programs to offer students, teachers, and faculty staff collaborative opportunities. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-tomorrow-classroom" level="3">Wix Tomorrow Classroom</h2></div><div data-component-type="text"><div>Tomorrow Classroom is a free platform and suite of learning resources tailor-made for classroom educators teaching students (ages 13-18) to nurture students’ design and coding skills, be creative, and make ideas come to life.</div><div><br /></div><div>Our free lesson plans, activities, templates, and classroom management solutions are designed to give you and your students everything you need to dive into the world of web creation, design, and coding to create portfolio websites, capstone projects, passion projects, and everything in between.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Check it out:</div><div class="info-content"><div><a data-composite="true" href="https://www.wix.com/tomorrow/classroom" target="">Go to Tomorrow Classroom</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="discounted-site-plans-for-students" level="3">Discounted site plans for students</h2></div><div data-component-type="text"><div>Check out <a data-composite="true" href="https://www.wix.com/students" target="_blank">Wix for Students</a> to learn how students can save 50% off yearly plans when upgrading a site.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2024/10/08/0941ed9c-881e-4d40-ae05-106e6e69fcf7/dd878ebe-ab82-40c8-8d12-a8b61ce7c682.png" alt="A screenshot of a student website at Wix." /></div></div>

Important:The explanations and information provided here are only general explanations, information and samples. You should not rely on this article as legal advice or as a recommendation as to what y...

Adding Legal Notices to Your Wix Site

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The explanations and information provided here are only general explanations, information and samples. You should not rely on this article as legal advice or as a recommendation as to what you should actually do. We recommend that you consult a legal advisor, or refer to the competent authorities in your country in order to help you understand and assist you in creating your legal notices.</div></div></div></div><div data-component-type="text"><div>Wix is a DIY (do it yourself) platform. However, our goal is to help you as much as possible in the use of our platform.</div></div><div data-component-type="text"><div>The legal requirements for the mandatory legal notices to be added to your site may vary according to the type of activities &amp; services offered by your site, your local regulations and also according to the geographical location of your site visitors. As the site owner, you are solely responsible for complying with all such legal provisions and applicable laws. Below is a summary of the information you may need to add to your site and how to add it.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="creating-a-page-for-your-legal-notices" level="3">Creating a page for your legal notices</h2></div><div data-component-type="text"><div>Your legal notices should appear on a dedicated page. Therefore, your first action will be to create a page that will contain these notices.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how to create a page</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Pages &amp; Menu </strong>in your Editor.</li>  <li>Click <strong>+</strong> <strong>Add Page</strong>.</li>  <li>Enter the new name for your page.</li>  <li>Click <strong>Done</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/10/08/aeecb69f-c113-4f54-9511-3af0a3f99c98/b682862a-8a41-4f78-82a7-25c7fd16fbb4.png" /></li></ol></div></div></div><div data-component-type="text"><div>Once your page is created, you will need to make sure that your visitors will be able to easily locate and access this page. <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-placing-elements-in-your-header-footer-and-page#moving-elements-to-the-footer" target="">Adding a link to this page in your footer</a> makes your legal notices easily identifiable.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/10/08/73f5e2b8-56a3-48dd-b5a6-6702a3a49c18/757f0e64-a8a3-4977-87eb-396d9c947f01.png" alt="example of policies in site footer," /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>For simplified management, we recommend that you use <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-adding-and-editing-text" target="">one text box</a> per section, in order to be able to modify or delete a section without having to interact with the rest of the content of your page.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="notice-relating-to-the-use-of-cookies" level="3">Notice relating to the use of cookies</h2></div><div data-component-type="text"><div>Cookies are small pieces of data stored on a site visitor's browser. Your Wix site uses cookies for important reasons, such as:</div></div><div data-component-type="text"><ul>
  <li>To provide a good experience for your site visitors</li>  <li>To identify the members of your site (the users who have registered on your site)</li>  <li>To monitor and analyze the performance, operation and efficiency of the Wix platform</li>  <li>To ensure that our platform is safe and secure</li></ul></div><div data-component-type="text"><div>In general, cookies that are initially placed on your Wix site are classified as essential cookies. However, since our platform gives you the ability to add multiple components, codes and external applications, your site may include other types of cookies that may require specific configurations.</div></div><div data-component-type="text"><div>To learn more about cookies and how to add this information to your site, please read about <a data-composite="true" href="https://support.wix.com/en/article/cookies-and-your-wix-site" target="">Cookies and your Wix site</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="notice-relating-to-the-use-of-personal-data" level="3">Notice relating to the use of personal data</h2></div><div data-component-type="text"><div>Be aware that there are steps you need to take to make sure your site is compliant with the regulations in your country. In order to help you understand your obligations concerning personal data, please read as appropriate:</div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/creating-a-privacy-policy" target="">Creating a Privacy Policy</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/preparing-your-wix-site-for-the-gdpr" target="">Preparing Your Site for GDPR</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/preparing-your-wix-site-for-ccpa" target="">Preparing Your Wix Site for the CCPA</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/preparing-your-wix-site-for-the-lgpd" target="">Preparing Your Wix Site for the LGPD</a></li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="notice-relating-to-your-terms-and-conditions" level="3">Notice relating to your Terms and Conditions</h2></div><div data-component-type="text"><div>Terms and conditions are a set of legal terms defined by the owner of a website. They set forth the terms and conditions governing the activities of website visitors while on the website, as well as defining the relationship between the site visitor and the website owner.</div></div><div data-component-type="text"><div>Terms and conditions need to be tailored according to the specific needs and nature of each website. For more info and examples, learn about <a data-composite="true" href="https://support.wix.com/en/article/creating-a-terms-and-conditions-policy" target="">creating a terms and conditions policy</a></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/adding-policies-terms-conditions-to-your-sites-footer" target="">add your T &amp; Cs to your Wix store</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="notice-relating-to-imprint" level="3">Notice relating to Imprint</h2></div><div data-component-type="text"><div>Imprint (Impressum) is a legal requirement in a number of countries in Northern Europe including France, Germany, Austria and Switzerland. It is a statement of ownership for any published content including content published online.</div></div><div data-component-type="text"><div>The information needed in an imprint varies depending on the type of your company or website. We recommend that you seek legal advice when creating your imprint, specific to your region. See below the types of information often required in an imprint:</div></div><div data-component-type="text"><ul>
  <li>Full name and address of the company</li>  <li>Names of the company's directors</li>  <li>Company phone number, and email address</li>  <li>Name and address of the court / commercial register with which the company is registered and its (commercial) register number</li>  <li>VAT identification number of the company</li>  <li>If your website offers services as part of an activity that requires regulatory approval, details of the relevant regulatory authority must be provided</li></ul></div><div data-component-type="text"><div>Imprint also requires you to include identifying information about your site host (Wix), which you can find here:</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><div>Wix Online Platforms Limited </div><div>1 Grant's Row,</div><div>Dublin 2 D02HX96,</div><div>Ireland.</div><div>Phone: Please <a data-composite="true" href="https://support.wix.com/en/article/contacting-wix-customer-care-for-support" target="_blank">contact us</a>.</div></div></div></div>

Due to new regulations, Wix will no longer be able to support services for residents in Russia. This change will take effect on September 12, 2024. Please find the relevant details below and what acti...

About Wix.com Services & Operations in Russia

<div data-component-type="text"><div>Due to new regulations, Wix will no longer be able to support services for residents in Russia. This change will take effect on September 12, 2024. Please find the relevant details below and what actions you need to take if you are affected by this change.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What does this mean for me as a Russian resident?</h4><div class="collapsible-content"><div>As a result of the new regulations, we are required to restrict access to Wix services for Russian residents from September 12, 2024 and block their accounts.<em> </em> From this date onwards, you will no longer be able to access your Wix account or any services we provide.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use Wix if I have a free account?</h4><div class="collapsible-content"><div>No, as a result of the new regulations, we are required to block and restrict access to all Wix accounts, both free and premium. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What can I do with my domain?</h4><div class="collapsible-content"><div>You can transfer your domain to another domain registrar or hosting platform. This will allow you to continue managing your domain and maintaining your online presence without interruption.</div><div><br /></div><div><strong>To transfer your domain: </strong></div><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Transfer away from Wix</strong>.</li>  <li>After reviewing the info about transferring your domain, click <strong>Transfer Domain</strong>. </li>  <li>Click <strong>I Still Want to Transfer</strong>. We’ll send a transfer authorization code (EPP code) to your domain's <a data-composite="true" href="https://support.wix.com/en/article/viewing-and-updating-your-wix-domain-contact-information" target="">registrant contact email address</a>. </li>  <li>Once you get the code, follow the instructions from your new domain host to transfer your domain. <br />
</li></ol><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/transferring-your-wix-domain-away-from-wix-2477749" target="">transferring your domain away from Wix</a>. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I am not a Russian resident. How can I prove my non-residency status?</h4><div class="collapsible-content"><div>If you are not a resident of Russia and believe you should be exempt from the new regulations requiring Wix to cease services for Russian residents, you can apply for an exemption by providing proof of your non-residency. </div><div><br /></div><div>Contact <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=6cb212bb-0d00-4d50-8d37-598778421a4d&amp;referral=accessToWixServicesBlocked" target="_blank">Wix Customer Care</a> and provide us with a detailed explanation stating that you are not a Russian resident. </div><div><br /></div><div>Provide an official document containing your first and last name, including information that you are not resident in Russia, and supporting documents for the last 3 months (e.g. a registration certificate, utility bills, a certificate of residence). </div><div><br /></div><div>After submitting your application and documentation, our Customer Care team will review your case. The review process may take some time, so please allow a few working days for a response.</div></div></div></div>

Wix users can upload songs, images, text and SWF files.The nature of the content users choose to upload to their website is their responsibility.Like any other website in the world, a website created ...

Wix Terms of Use

<div data-component-type="text"><div>Wix users can upload songs, images, text and SWF files.</div></div><div data-component-type="text"><div>The nature of the content users choose to upload to their website is their responsibility.</div><div>Like any other website in the world, a website created through Wix is subject to international law.</div><div>Keep in mind that if you use content/creations of any kind, you will need to consult the copyright owner first and get their approval.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to see Terms of Use for Wix.com
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://www.wix.com/about/terms-of-use" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        See Terms of Use
      </a>
  </div>
</div></div>

Wix requires its users to be over the age of thirteen (13) years, or sixteen (16) years if you are an individual within the European Union (EU), or of the legal age of majority in your jurisdiction.Le...

Age Requirement for Using Wix

<div data-component-type="text"><div>Wix requires its users to be over the age of thirteen (13) years, or sixteen (16) years if you are an individual within the European Union (EU), or of the legal age of majority in your jurisdiction.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-content"><div>Learn more about our <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a>.</div></div></div></div>

The nature of the content you choose to upload to your site is your responsibility. Like any other website in the world, a website created through Wix is subject to international law. Keep in mind tha...

Adult Sites on Wix

<div data-component-type="text"><div>The nature of the content you choose to upload to your site is your responsibility. Like any other website in the world, a website created through Wix is subject to international law. </div></div><div data-component-type="text"><div>Keep in mind that if you use other content or creations of any kind, you will need to consult the copyright owner first and get their approval.</div></div><div data-component-type="text"><div>To learn more about user content and prohibited uses please see Section 2 of our <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="">Terms of Use</a>.</div></div>

Wix Customer Care is there to help you with your site and your Wix account. You can help us by adhering to our expected code of conduct which is listed below. General rules
  By requesting a callback,...

Wix Customer Care Terms of Use

<div data-component-type="text"><div>Wix Customer Care is there to help you with your site and your Wix account. You can help us by adhering to our expected code of conduct which is listed below. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="general-rules" level="3">General rules</h2></div><div data-component-type="text"><ol>
  <li>By requesting a callback, calling, or chatting with Wix Customer Care, you agree to all of the rules stated in this Terms of Use page as well as to the full <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="">Wix Terms of Use</a>.</li>  <li>Debates and discussions with Wix Customer Care team members is fine, however, we will not tolerate the following: 
    <ol>
      <li>Support requests (including tickets, chats, or phone calls with Wix Customer Care) that are insulting and provocative by nature. </li>      <li>Personal attacks, name calling and discriminatory remarks.</li>      <li>Making unfounded allegations (slander).</li>      <li>Support requests contesting Wix' policies.</li>      <li>Publicly lobbying against Wix actions and policies.</li>      <li>Intentional attempts to disrupt the workload of the Wix Customer Care team by multiple support request submissions.</li>      <li>Support requests that are sexual in nature, discriminatory, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive.</li>      <li>Support requests that contain sexually explicit remarks or excessive obscene or vulgar language.</li>      <li>Support requests which discuss or illustrate illegal activity such as software and music piracy or other intellectual property violations.</li>      <li>Links to sites that contain any of the aforementioned (A – I).</li>    </ol>  </li>  <li>Wix reserves the right to remove any support requests that violate these terms of use without warning or explanation.</li>  <li>Wix reserves the right to ban anyone who willfully violates these terms of use.</li>  <li>The Wix team shall be the sole arbitrator of what does and what does not violate these terms of use.</li>  <li>Wix reserves the right to take any actions we deem appropriate to ensure Wix Customer Care is not disrupted or abused in any way.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="advertising-and-solicitation" level="3">Advertising and solicitation</h2></div><div data-component-type="text"><div>We have a zero tolerance anti-spam policy. Spammers' support access will be revoked and all their support requests (including legitimate requests) will be removed. Our decision on these matters is final.</div></div>

The legal requirements for any features you intend to use (such as Wix Stores or Email Marketing) may vary in accordance with your geographical location and the laws applicable to you and your site vi...

Legal Requirements for Wix Features

<div data-component-type="text"><div>The legal requirements for any features you intend to use (such as Wix Stores or Email Marketing) may vary in accordance with your geographical location and the laws applicable to you and your site visitors. You are solely responsible to review and comply with all such legal requirements and applicable laws. Wix does not provide any legal advice nor any recommendation with respect to such requirements and your compliance therewith.</div></div>

As a site owner, you are responsible for the content and comments available on your site.When using applications that allow visitors to add content such as Wix Forum, Wix Blog, Wix Video, or third-par...

About Content Published by Your Site Members and Visitors

<div data-component-type="text"><div>As a site owner, you are responsible for the content and comments available on your site.</div></div><div data-component-type="text"><div>When using applications that allow visitors to add content such as Wix Forum, Wix Blog, Wix Video, or third-party applications, you allow your site visitors to post and publish content on your site. Therefore, all of the information posted by your visitors and members also becomes your site content.</div></div><div data-component-type="text"><div>It's important that you're aware of the content published on your site, and that the content is compliant both with Wix’s Terms of Use, and also with the laws and regulations of your country.</div></div><div data-component-type="text"><div>In the event Wix receives a valid court order, or law enforcement notice justifying a site's removal, we reserve our right to act upon it. This may mean immediately removing such a website, with or without notice prior to the removal.</div></div><div data-component-type="text"><div>To learn more about user content and prohibited uses, please see Section 2 of our <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a>.</div></div>

In general, Wix considers the owner of a Wix account a person or entity whose email address is listed in our records as the login email.However, in a case of a dispute of account ownership, we reserve...

Wix Account and Site Ownership Disputes

<div data-component-type="text"><div>In general, Wix considers the owner of a Wix account a person or entity whose email address is listed in our records as the login email.</div></div><div data-component-type="text"><div>However, in a case of a dispute of account ownership, we reserve the right to determine ownership of an account based on the policies indicated in section 1.5 of the <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="_blank">Wix Terms of Use</a>. </div></div><div data-component-type="text"><div>We may not be able to grant access to the site if the ownership verification request is submitted by a person other than the creator of the website in question. In such cases, the requester should seek access from the site creator, not Wix.com.</div></div><div data-component-type="text"><div>Wix cannot mediate disputes between you and any other party. If you require a mediation, please seek help from a local legal adviser or law enforcement bodies.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="avoid-ownership-disputes" level="3">Avoid ownership disputes</h2></div><div data-component-type="text"><div>It is essential to keep your username and password secure and only grant access to your account or website settings to individuals you trust.</div></div><div data-component-type="text"><div>You are responsible for all activities that occur under your account or website. The account information you provide must be your own (or your company’s) and should be accurate and complete.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="secure-your-email-and-password" level="3">Secure your email and password</h2></div><div data-component-type="text"><div>Always be in control of your content and<strong> </strong>retain full control over the account(s) that have your website, domain and hosting. Set up your Wix account using an email address that only you can access, allowing you to log in and reset your password as needed, even after parting ways with a web designer, employee or other collaborator.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>You can <a data-composite="true" href="https://support.wix.com/en/article/roles-permissions-overview" target="">assign roles and permissions</a> to people working on your site without having to give them access to your own account credentials. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="control-your-domain-management" level="3">Control your domain management</h2></div><div data-component-type="text"><div>Protect your domain name as it is crucial for your business, and losing it can be detrimental. We recommend purchasing the domain yourself and familiarizing yourself with its management.</div></div><div data-component-type="text"><div>Once your web designer or employee is no longer involved, ensure they <a data-composite="true" href="https://support.wix.com/en/article/roles-permissions-changing-a-collaborators-role" target="">no longer have access</a> to your Wix account. If they retain access to your account, they could potentially exploit, cancel or transfer your domain without your consent.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><ul>
  <li>Contact <a data-composite="true" href="https://www.wix.com/contact/en?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259" target="_blank">Wix Customer Care</a> for assistance with domains managed at Wix. </li>  <li>For domains hosted elsewhere, you'll need to contact your domain host directly to manage your domain settings.</li></ul></div></div></div>

Wix deploys and maintains technical and organizational security measures to protect the company’s and our customers’ data and assets. The Wix security team leads the facilitation and development of pr...

Wix Security Measures Overview

<div data-component-type="text"><div>Wix deploys and maintains technical and organizational security measures to protect the company’s and our customers’ data and assets. The Wix security team leads the facilitation and development of procedures, processes and controls that govern the security and integrity of Wix and our users.</div></div><div data-component-type="text"><div>Below is an overview of the principle measures Wix employs to keep our platform and our users secure. For further information about Wix’s information security policies for the secure and acceptable use of our platform, infrastructure and operational services, as well as Wix’s approach to security and compliance, see the <a data-composite="true" href="https://www.wix.com/website-security/whitepaper" target="_blank">Wix Security Whitepaper</a>.</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Security Measure</div></th><th><div>Implementation</div></th></tr></thead><tbody><tr><td><div><strong>Wix Dedicated Security Team</strong></div></td><td><ul>
  <li>Wix employs a team of security and privacy professionals who are experts in information, application and network security. The team maintain and constantly improve the company’s defense systems, develop security review processes, build security infrastructure, and implement the company security policies. </li>  <li>Wix's dedicated security team also actively scan our platform and infrastructure for security threats, perform penetration tests, conduct quality assurance measures and software security reviews, and provide project-specific consulting services to Wix’s product and engineering teams.</li>  <li>The security team, with the help of external experts, constantly monitor for suspicious activity in our network. They also address information security threats, and perform routine security assessments and audits.</li></ul></td></tr><tr><td><div><strong>Compliance and Certifications </strong></div></td><td><div>As further detailed in our Security Whitepaper, Wix is a PCI Level 1 Merchant &amp; Service Provider and is certified as ISO 27001 and ISO 27018 compliant. Copies of our certifications can be found <a data-composite="true" href="https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance" target="">here</a>.</div></td></tr><tr><td><div><strong>Physical Access Controls </strong></div></td><td><div><br /></div><ul>
  <li>Wix services are hosted on AWS and Google Cloud Platform cloud-based data centers, for which Equinix provides all physical colocation services. Our infrastructure providers maintain industry-standard security certifications, including: ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3 and PCI DSS Level 1.</li>  <li>Our data center locations are detailed in <a data-composite="true" href="https://www.wix.com/about/privacy" target="_blank">our privacy policy</a>.</li>  <li>More info on our Cloud Service Providers' security can be found at the<a data-composite="true" href="https://aws.amazon.com/security/" target=""> AWS security page</a> and the <a data-composite="true" href="https://cloud.google.com/security/" target="">Google Cloud security page</a>.</li>  <li>Wix’s offices worldwide are physically secured by personal identification access restriction and management.</li></ul></td></tr><tr><td><div><strong>Business Continuity, Incident Response and Disaster Recovery Plans </strong></div></td><td><ul>
  <li>Wix uses data centers and cloud service providers in separate geographic locations and different time zones to allow infrastructure and service availability, as well as continuity.</li>  <li>Wix develops and maintains business continuity, incident response and disaster recovery plans, which are tested and updated periodically.</li>  <li>Wix facilitates designated solutions for protection against and mitigation of DDoS attack effects.</li>  <li>Wix keeps dedicated teams in multiple geographies to support the Wix platform, services and supporting infrastructure.</li></ul></td></tr><tr><td><div><strong>System Access Controls</strong></div></td><td><ul>
  <li>Wix maintains an access control policy that covers Wix’s internal network and systems processing personal data. This facilitates control processes, including access logging, monitoring and limitation.</li>  <li>Wix’s records and systems distinguish customer records and information from non-customer information. </li>  <li>Data insert, deletion, and modification are stamped and logged (date/time and relevant personnel). </li></ul></td></tr><tr><td><div><strong>Application Level Security, Monitoring and Risk Identification &amp; Assessment</strong></div></td><td><ul>
  <li>Wix hashes Wix Users’ account credentials and passwords.</li>  <li>Wix Users can choose to establish two-factor authentication in their Wix accounts for an additional layer of security. </li>  <li>Wix Users can customize many of their website permissions (This varies, depending on the specific service and features used).</li>  <li>All of Wix cloud and public interfaces are automatically scanned for vulnerabilities and misconfigurations on a<strong> </strong>regular basis.  Wix regularly monitors, detects, and blocks incoming attacks on our platform.</li>  <li>Penetration tests are performed on our platform by Wix’s security team and an external third party on a regular basis. Results are evaluated and remediated (if needed). </li>  <li>Wix maintains a security bug bounty program, which gives independent security researchers a platform for testing and submitting vulnerability reports.</li>  <li>Wix facilitates privacy controls in its code to ensure customers’ data privacy and to prevent one customer from accessing another customer’s data.</li></ul></td></tr><tr><td><div><strong>Control and Security Measures for Storage, Transmission and Transport of Personal Data</strong></div></td><td><ul>
  <li>All new sites created on Wix have HTTPS automatically enabled as part of the basic services provided by Wix. </li>  <li>All critical interfaces and functions (i.e. user authentication, payment transactions (PCI data) and PII related processes are only accessible using at least TLS v1.2.</li>  <li>Wix has a multiple layer security architecture to help protect against 0-day security issues.</li>  <li>Firewalls and intrusion prevention systems are in place to prevent unauthorized access.</li>  <li>Wix facilitates a SOC 24/7/365 monitoring program focused on information gathered from various sources (internal network traffic, employee actions on systems and on-going research about vulnerabilities). Analysis is performed using different tools for traffic capture and parsing. </li></ul></td></tr><tr><td><div><strong>Employee Awareness and Training </strong></div></td><td><ul>
  <li>Wix’s security team communicates with all employees on a regular basis, covering topics such as emerging threats, phishing awareness campaigns, and other industry-related security topics.</li>  <li>All Wix employees:</li></ul><ol>
  <li>Undergo security training when joining the company and on an ongoing basis (as required), as well as additional role dependent training on specific aspects of security (as required).</li>  <li>Agree to the company’s code of conduct, which highlights our commitment to keep customer information safe and secure. </li>  <li>Sign a confidentiality statement at the time of hire.</li></ol></td></tr><tr><td><div><strong>Third Party Risk Management Program</strong></div></td><td><div>Prior to engaging new third-party service providers or vendors who will have access to Wix data, platform or systems, Wix conducts a risk assessment of vendors’ data security practices as part of Wix’s Third Party Risk Management Program.</div></td></tr><tr><td><div><strong>Law Enforcement Request Policy</strong></div></td><td><ul>
  <li>Wix respects the human rights of our customers and their end users.</li>  <li>As such, Wix implements a Law Enforcement Request Policy, which is designed to ensure that all data requests received from law enforcement agencies, governmental or regulatory bodies (“Authorities”) are valid and made in accordance with the applicable legal procedures.</li>  <li>Wix does not disclose personal data to Authorities, unless required by applicable law, and Wix challenges unlawful requests. Unless legally prohibited from doing so, if Wix receives a demand for a customer’s Users-of-Users Information (as defined in the <a data-composite="true" href="https://www.wix.com/about/privacy" target="_blank">Wix Privacy Policy</a>), Wix will redirect the relevant Authority to request such data directly from the relevant customer, as the controller of such data. </li></ul></td></tr></tbody></table></div></div>

The security of our users' sensitive data is of extreme importance to us here at Wix and we are 100% committed to protecting it.PCI ComplianceThe PCI DSS is an information security standard for organi...

Security of Wix's Billing Services and PCI Compliance

<div data-component-type="text"><div>The security of our users' sensitive data is of extreme importance to us here at Wix and we are 100% committed to protecting it.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="pci-compliance" level="3">PCI Compliance</h2></div><div data-component-type="text"><div>The <a data-composite="true" href="https://www.pcisecuritystandards.org/" target="_blank">PCI DSS</a> is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.</div></div><div data-component-type="text"><div>Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a Level 1 service provider and merchant. Wix’s PCI DSS compliance is assessed by an external company, and we are audited on a yearly basis in order to align with PCI standards.</div></div><div data-component-type="text"><div>Wix PCI applications are running in a dedicated environment - with segregation from other product flows and servers - suitable for the highest PCI standards.</div></div><div data-component-type="text"><div>Within our PCI environment, we maintain the highest standard of encryption and storage measures using a FIPS 140-2-certified HSM (Hardware Security Module). Our users’ data at rest encryption utilizes AES-256, the industry’s most broadly used encryption method.</div><div><br /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2025/01/02/ebb9d579-6f96-47e1-8516-ec218deca4ae/9fc589bf-2bc8-4cfd-a2e2-5f5b404eec35.png" alt="PCI Merchant cert 2025," /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2025/01/02/99d34371-e26b-4d79-88a1-a9661532ede6/7c6e012a-f25f-4754-9041-3fb2d2917539.png" alt="PCI Service provider cert 2025," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="iso-compliance" level="3">ISO Compliance</h2></div><div data-component-type="text"><div><strong>ISO 27001 Compliance<br /></strong>Wix has been audited and certified as ISO 27001 compliant. The ISO 27001 certification outlines industry best practices for managing security risks. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/06/29/93f52ebd-cda8-46a2-b2ba-c066aec95b48/7106551e-1579-45d6-b3cd-d179c77fb199.png" alt="ISO 27001 cert," /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/06/29/a232d44e-601d-428c-9cc9-f218b579f70d/62376436-42e7-452b-aebe-8f2281f36719.png" alt="ISO cert," /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/06/29/871dbdfa-a958-44bb-854b-aab6b420bb3a/dfc11989-10fa-45f6-91ba-91da62bac0b1.png" alt="ISO cert," /></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/06/29/c39bc97b-d129-4d98-978d-a1f51c1015f9/a08e7bd0-9dc3-475d-aff7-b3671e6eb5e4.png" alt="IQ Net cert," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div><strong>ISO 27701 Compliance</strong><br />
Wix has been audited and certified as ISO 27701 compliant. The ISO 27701 certification outlines industry best practices for privacy information management.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/12/10/df3974cd-af00-4800-8acf-fd295130379c/16a87fd8-7fcc-42e7-a7ac-2b1cf2498f7e.png" alt="ISO 27701 certificate," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div><strong>ISO 27017 Compliance</strong><br />
Wix has been audited and certified as ISO 27017 compliant. The ISO 27017 certification outlines industry best practices for security techniques in a public cloud computing environment.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/12/10/fc39215c-6b5e-475e-abc7-8efcd958328e/31f67d55-a1f8-4a0a-b5cb-f5d173d3e548.png" alt="ISO 27017 certificate," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div><strong>ISO 27018 Compliance</strong></div><div>Wix has been audited and certified as ISO 27018 compliant. The ISO 27018 certification outlines industry best practices for security techniques for PII protection in a public cloud computing environment.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2022/09/30/62731c1b-c4e9-461e-98c2-2632735072a5/5d3d01a3-ef26-46c7-9129-f67149880000.png" alt="ISO 27018 certification," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div><strong>ISO 27032 Compliance</strong></div><div>Wix has been audited and certified as ISO 27032 compliant. The ISO 27032 certification outlines industry best practices for information security system management in a cyberspace environment.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/12/10/c9ea50e4-69bd-4fa9-a222-3bac94f8c478/ad4cb0ba-f716-4201-a8db-67a81ca35717.png" alt="ISO 27032 certificate," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div><strong>ISO 27035 Compliance</strong></div><div>Wix has been audited and certified as ISO 27035 compliant. The ISO 27035 certification outlines industry best practices for security incident management.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/12/10/048402a8-bd05-4dff-a285-24b2150bf109/a08fafbe-47a7-4e9e-92d7-74ae01619e31.png" alt="ISO 27035 certificate," /></div></div><div data-component-type="heading"><h2 id="tls-certification" level="3">TLS Certification</h2></div><div data-component-type="text"><div>Transport Layer Security (TLS) is a protocol that helps protect your online financial transactions by ensuring secure communication over a network</div></div><div data-component-type="text"><div>The <a data-composite="true" href="https://www.pcisecuritystandards.org/about_us/" target="_blank">PCI Council</a> states that any organization handling payment card transactions must use TLS 1.2 or higher in order to meet PCI DSS compliance standards.</div></div><div data-component-type="text"><div>Wix uses Transport Layer Security and does meet PCI DSS compliance standards.<br />
We allow a minimum of TLS 1.2 so that out-of-date devices or browsers can access the website on your domain when they try to view it. At the same time, our sites allow the latest version of TLS for browsers which support it.</div></div><div data-component-type="text"><div>Visitors with older browsers may be able to visit your site, however, if their older device protocols don’t meet PCI security standards, they may not be able to complete a transaction.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about Wix's online security.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I make my Wix site PCI compliant? </h4><div class="collapsible-content"><div>Every site built on Wix is automatically PCI compliant by default with the highest Payment Card Industry Data Security Standards, regardless of the <a data-composite="true" href="https://support.wix.com/en/article/available-payment-providers-in-your-country" target="">payment provider</a> used.</div><div><br />
This means that our certifications extend to your site and its checkout process.<br />
Wix holds PCI DSS Level 1: Merchant &amp; Service Provider, a standard which provides protection of the privacy and confidentiality of card data used to complete online transactions.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My site failed a PCI compliance scan because of weak cipher support. Is my site secure? </h4><div class="collapsible-content"><div>It’s currently not possible to edit or disable the ciphers configured on Wix sites. Our servers support a variety of AES-128 encryption methods and offer enhanced security for site visitors using modern browsers.</div><div><br />
External security scans have the potential to fail on Wix sites, however they often don't account for the intricacies of our infrastructure.</div><div><br /></div><div>It’s important to note that every site built on Wix is already PCI compliant with the highest Payment Card Industry Data Security Standards, regardless of the <a data-composite="true" href="https://support.wix.com/en/article/available-payment-providers-in-your-country" target="">payment provider</a> used. </div><div><br /></div><div>You can feel confident knowing that we've invested considerable time and resources to obtain our Level 1 PCI certification, ensuring that your site and its checkout process are fully covered.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I encountered scanning interference when trying to run a PCI scan on my site. How do I whitelist the scanner IPs?</h4><div class="collapsible-content"><div>We are not able to whitelist any external IP addresses, as this might affect the security of other users, as well as the whole Wix infrastructure. </div><div><br /></div><div>With the service you are using to conduct the scan, try lowering the RPM of the scan requests to avoid being blocked by any of our rate limiters. </div><div><br /></div><div>Every site built on Wix is automatically PCI compliant by default with the highest Payment Card Industry Data Security Standards, regardless of the <a data-composite="true" href="https://support.wix.com/en/article/available-payment-providers-in-your-country" target="">payment provider</a> used. </div></div></div></div>

Wix values the security of our customers' information and we do everything in our power to protect it. Here's what we do to protect your information:Wix contracts security consultants to ensure the se...

Security of Wix's Sign Up Services and User Information

<div data-component-type="text"><div>Wix values the security of our customers' information and we do everything in our power to protect it. </div></div><div data-component-type="heading"><h2 id="" level="4">Here's what we do to protect your information:</h2></div><div data-component-type="text"><ul><li>Wix contracts security consultants to ensure the security of our user information. They perform regular security audits and infiltration testing to maintain our ISO/PCI security certifications. Any issues that are reported to our security team or raised during security audits these are resolved as soon as possible.</li></ul></div><div data-component-type="text"><ul><li>Wix encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. Our encryption methods renders this information unreadable without a cryptographic key. </li></ul></div><div data-component-type="text"><ul><li>Wix has a multiple layer security architecture to help protect against 0-day security issues. </li></ul></div><div data-component-type="text"><ul><li>Wix's signup and login services are completed through a secure server. The information provided to Wix in the signup process is secured via HTTPS/ SSL communication. </li></ul></div><div data-component-type="text"><ul><li>Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  </li></ul></div><div data-component-type="text"><div>If you believe you've found a security issue or vulnerability, please contact the Wix Security team. Click <a href="https://support.wix.com/en/article/reporting-a-security-issue" target="_blank">here</a> to learn more. </div></div>

The security of our users' accounts and sites is of extreme importance to us here at Wix and we are committed to online safety. If you believe you have found a virus on a Wix site please report it to:...

Virus Protection on Wix

<div data-component-type="text"><div>The security of our users' accounts and sites is of extreme importance to us here at Wix and we are committed to online safety. </div></div><div data-component-type="text"><div>If you believe you have found a virus on a Wix site please report it to: <a data-composite="true" href="mailto:security-report@wix.com" target="">security-report@wix.com</a>.</div></div>

The security of our users' accounts and sites is of extreme importance to us here at Wix and we are committed to online safety.  Wix employs full-time security experts and uses advanced security tools...

Third Party Security and Vulnerability Scanning Tools

<div data-component-type="text"><div>The security of our users' accounts and sites is of extreme importance to us here at Wix and we are committed to online safety.  </div></div><div data-component-type="text"><div>Wix employs full-time security experts and uses advanced security tools to locate and eliminate security issues. We also perform regular internal security audits to maintain our <a href="https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance">ISO/PCI security certifications</a>.</div></div><div data-component-type="text"><div>Certain antivirus software might not recognize the URL when loading a Wix site and might consider it a virus or an unsafe website. If this occurs, please go to the settings of your antivirus software and mark the domain name as a safe URL.</div></div><div data-component-type="text"><div>If you believe you've found a security issue or vulnerability, please contact the Wix Security team: <a data-composite="true" href="mailto:security-report@wix.com" target="">security-report@wix.com</a></div></div>

The security of our users' accounts is of utmost importance to us here at Wix and we are dedicated to online safety.If you logged in from a social login, such as Google or Facebook, or if you updated ...

Email from Wix Regarding Changes Made to Your Account

<div data-component-type="text"><div>The security of our users' accounts is of utmost importance to us here at Wix and we are dedicated to online safety.</div></div><div data-component-type="text"><div>If you logged in from a social login, such as Google or Facebook, or if you updated your email address or password, you will receive an email saying &quot;Your account settings have been updated&quot;. If you didn't authorize these changes, <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-password" target="">change your Wix account password</a> immediately and then contact <a data-composite="true" href="http://www.wix.com/contact/en" target="_blank">Wix Customer Care</a>. </div></div><div data-component-type="text"><div>Complete our <a data-composite="true" href="https://users.wix.com/account-recovery/reset-account-information" target="_blank">Account Recovery Form</a> if you are experiencing issues accessing your account, or if someone took over your account.  </div></div>

Wix take security issues very seriously and are committed to protecting our users' data and private information. If you believe you've found a security issue or vulnerability, please contact the Wix S...

Reporting a Security Issue

<div data-component-type="text"><div>Wix take security issues very seriously and are committed to protecting our users' data and private information. </div></div><div data-component-type="text"><div>If you believe you've found a security issue or vulnerability, please contact the Wix Security team using our <a data-composite="true" href="https://www.wix.com/contact?&amp;nodeId=0b6e14e6-6841-459c-8ad3-8d35736f2dc8&amp;referral=securitykb" target="_blank">security contact page</a>. </div></div><div data-component-type="text"><div>If you'd like to report spam or phishing, send us the email address using our <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=uTMpR0EVmEU8G0WiM0xh&amp;referral=securityKb" target="_blank">suspicious messaging contact page</a>.</div></div><div data-component-type="text"><div>If you are a security researcher and would like to submit your vulnerability report to our Bug Bounty program, please send the report with all the relevant details to <a href="mailto:bugbounty@wix.com" target="_blank">bugbounty@wix.com</a>.
</div></div><div data-component-type="text"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Security issues or vulnerabilities may include:</span><ul style="margin-top:0pt;margin-bottom:0pt;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">XSS attack</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">CSRF attack </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">SQL injection vulnerability </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">DNS hijacking</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Session vulnerability </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Unsecured API </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;">Authentication spoofing </span></p></li></ul></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Contact the relevant team for
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
      <a target="_blank" href="https://www.wix.com/upgrade/abuse" class="call-to-action-button call-to-action-secondary-button article-get-started-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #ffffff; border: 1px solid #d6e6fe; color: #116dff;">
        Abuse
      </a>
      
        <a target="_blank" href="https://www.wix.com/upgrade/abuse" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Copyright Infringement
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title"></div><div class="info-content"><ul>
  <li>If you logged in to your Wix account from a social login, such as Google or Facebook, or if you updated your email address, you will receive an email saying &quot;Your account settings have been updated&quot;. If you didn't authorize these changes please <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact Wix Customer Care</a>, rather than security, to look into matters further. </li>  <li>If you are experiencing issues accessing your account, or if someone took over your account, <a data-composite="true" href="https://users.wix.com/account-recovery/reset-account-information" target="_blank">complete our account recovery form</a>. </li></ul></div></div></div>

We highly recommend taking any and all actions in order to improve the safety of your Wix account and personal information.Tips for creating a secure Wix passwordWe recommend the following tips for cr...

Creating a Secure Password and Keeping Your Wix Account Secure

<div data-component-type="text"><div>We highly recommend taking any and all actions in order to improve the safety of your Wix account and personal information.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="tips-for-creating-a-secure-wix-password" level="3">Tips for creating a secure Wix password</h2></div><div data-component-type="text"><div>We recommend the following tips for creating the most secure password for your Wix account:</div><ul>
  <li>Choose a password that contains at least 8-12 characters. </li>  <li>Do not include any parts of your name (first and last) in your password, or anything related to your personal info.</li>  <li>Make sure to include at least 3 out of the 4 character types:
    <ul>
      <li>Lowercase letters</li>      <li>Uppercase letters </li>      <li>Numbers</li>      <li>Symbols</li>    </ul>  </li>  <li>Use a unique password for Wix. Do not use a password that is used for other applications, such as your regular email account.</li>  <li>Consider using a password manager and an automatic password generator to create safe and secure passwords.</li>  <li>Make your password a passphrase of at least 12 characters. We recommend using an easy-to-remember sentence that includes numbers and special characters. For example, you could use the first 2 letters of each word of a sentence to create an even stronger password. </li>  <li>Use the Wix Password Strength Indicator to measure the safety of your password. The indicator prompts you to create a tough-to-break password that has extra characters and symbols. The colored bar at the top of the indicator updates you on the strength of your password as you create it.</li></ul></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2021/06/16/4e78c027-5439-4648-b040-d8053c40b1c6/b9d08c8e-bad9-4cb3-bb3c-76330e39d5c7.gif" alt="indicator displaying the strength of a password," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="tips-for-keeping-your-wix-account-secure" level="3">Tips for keeping your Wix account secure</h2></div><div data-component-type="text"><div>We recommend the following tips for keeping your Wix account secure:</div><ul>
  <li>Keep your login information private. Share your login information with trusted sources only.</li>  <li>Enable <a data-composite="true" href="https://support.wix.com/en/article/using-2-step-verification-for-your-wix-account" target="">2-Step verification</a> to add an extra layer of security to your account.</li>  <li>If multiple people are working on your Wix site, consider adding them as <a data-composite="true" href="https://support.wix.com/en/article/roles-permissions-overview" target="_blank">site collaborators</a>, rather than sharing your password.</li>  <li>Make sure to lock and password protect your computer. We suggest enabling automatic locking of your computer if it’s unattended for 5 minutes (e.g. lock on screensaver).</li>  <li>Sign out of your Wix and email accounts if you are using a shared browser.</li>  <li>Do not allow your browser to save your password if you are using a shared browser. </li>  <li>Add a <a data-composite="true" href="https://support.wix.com/en/article/updating-the-mobile-phone-number-in-your-wix-account" target="">Recovery Phone Number</a> to help you recover your account in the event you have forgotten, or lost access to your email.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Next:</div><div class="info-content"><div>Learn how to <a data-composite="true" href="https://support.wix.com/en/article/changing-your-wix-password" target="">change the password of your Wix account</a>.</div></div></div></div>

The security of our users' accounts is of extreme importance to us here at Wix and we are 100% committed to online safety. Wix's sign up and login services are completed through a secure server. In ad...

Security of Wix Sign Up Services

<div data-component-type="text"><div>The security of our users' accounts is of extreme importance to us here at Wix and we are 100% committed to online safety. </div></div><div data-component-type="text"><div>Wix's sign up and login services are completed through a secure server. In addition, Wix does not keep users' passwords in its database, but rather encrypts them in a one-way encryption method. This means that, even in the event of a database breach, the passwords cannot be restored by any means.</div></div><div data-component-type="text"><div>For advice on securing your account please <a data-composite="true" href="https://support.wix.com/en/article/creating-a-secure-password-and-keeping-your-wix-account-secure" target="">see our password recommendations</a>. </div></div>

All registered domains are listed in the WHOIS database. Searching for a domain in the database allows you to view information such as the domain's registration and expiry dates, who owns the domain, ...

About Domain Privacy and Protection

<div data-component-type="text"><div>All registered domains are listed in the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">WHOIS database</a>. Searching for a domain in the database allows you to view information such as the domain's registration and expiry dates, who owns the domain, and the owner's contact information. </div></div><div data-component-type="text"><div>When you buy a new domain with Wix, or transfer your domain to your Wix account, you can choose to purchase additional privacy and domain protection.  </div></div><div data-component-type="text"><div>Wix offers the following levels of protection for your personal information and domain security: Public registration, Private registration, or Private registration and DNSSEC.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The information in this article only applies to you when Wix is your registrar. If your domain is registered under a different registrar, even if purchased with Wix as a reseller, other terms may apply to you.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="public-registration" level="3">Public registration</h2></div><div data-component-type="text"><div>Selecting <strong>Public registration</strong> when buying or transferring your domain means that your personal information is available on WHOIS. </div></div><div data-component-type="text"><div>Some information is not publicly listed, however. As your registrar, Wix automatically lists an alternative email address (e.g. example.com@wix-domains.com) and phone number instead of your personal information. To help minimize spam, anyone trying to get in touch with you will be referred to a dedicated online contact form instead (with the exception of ICANN, the domain regulatory body).</div></div><div data-component-type="text"><div>Your other personal and contact information is publicly available unless you purchase additional protection such as private registration or DNSSEC. <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy#users-in-the-eu" target="">Users in the EU</a> are entitled to have some of their contact details hidden in accordance with GDPR.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-content"><div>The generic phone number and email are currently only available for newly purchased or newly transferred domains. Domains that were previously purchased or transferred appear in WHOIS with all personal information, including your phone number and email.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="private-registration" level="3">Private registration</h2></div><div data-component-type="text"><div>Selecting <strong>Private registration</strong> (with Wix as your registrar) allows you to keep your personal information private. With this option, all of your personal details are replaced with Wix's details and are not available in the public WHOIS database. </div></div><div data-component-type="text"><div>Similar to public registration, Wix lists an alternative email address (e.g. example.com@wix-domains.com) and phone number instead of your personal information. To help minimize spam, anyone trying to get in touch with you will be referred to a dedicated online contact form instead (with the exception of ICANN, the domain regulatory body).</div></div><div data-component-type="text"><div>You can <a data-composite="true" href="https://support.wix.com/en/article/activating-private-registration-for-a-wix-domain#turning-off-privacy-protection-for-your-domain" target="">temporarily turn off private registration for your Wix domain</a> whenever you need (for example, if you wish to transfer the domain to another registrar). </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Already purchased a domain? </div><div class="info-content"><div>If you have already purchased or transferred your domain to Wix, you can add privacy protection by manually extending your domain registration for at least an additional year. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/activating-private-registration-for-a-wix-domain" target="">activating private registration for a Wix domain</a>. </div></div></div></div><div data-component-type="heading"><h2 id="" level="4">Private registration safeguards you against:</h2></div><div data-component-type="text"><div><strong>Identity theft</strong><br />
Just as you may protect your banking information, address, or phone number, it is also important to keep other personal information private. Private registration helps to protect against malicious attacks that seek to steal your information.</div></div><div data-component-type="text"><div><strong>Unwanted solicitations</strong><br />
If your personal information is available on WHOIS it is also easily accessible to telemarketers, spammers, and scammers. </div></div><div data-component-type="text"><div><strong>Domain hijacking</strong><br />
Private registration, with Wix as your registrar, helps protect against those who seek to purchase your domain name. Domain names can be very valuable and, as a result, you may be harassed with attempts to purchase your domain. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Private registration does not guarantee protection from spammers. Listing your personal details (e.g. email address) on your site might also put you at risk. We recommend <a data-composite="true" href="https://support.wix.com/en/article/wix-forms-adding-and-setting-up-a-form-on-your-site" target="">using a contact form on your site</a> instead of sharing your contact details. </li>  <li>Private registration does not protect you in cases where the disclosure of your details is required under applicable law. </li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="private-registration-and-dnssec" level="3">Private registration and DNSSEC</h2></div><div data-component-type="text"><div>Wix offers Domain Name System Security Extensions (DNSSEC) in combination with private registration for the highest level of privacy and domain protection. DNSSEC is available in all non-EU countries, and for all .com domains.</div></div><div data-component-type="text"><div>Selecting <strong>Private registration and DNSSEC </strong>provides all of the protections that come with private registration, with the extra security that DNSSEC offers.  </div></div><div data-component-type="text"><div>DNSSEC adds a security seal to your domain, helping to prevent cyberattacks and enhancing your site’s integrity by securing your visitors' private information. </div></div><div data-component-type="text"><div>When someone visits your site, DNSSEC makes sure that they are directed to the correct IP address associated with your domain name. It acts as a shield, protecting your site and your visitors from cyberattacks (such as being redirected to a malicious website). </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Already purchased a domain?</div><div class="info-content"><div>To enable DNSSEC for your existing Wix domain, extend your domain for at least one additional year and add the <strong>Private registration and DNSSEC </strong>option to your cart. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/activating-dnssec-for-a-wix-domain" target="">activating DNSSEC for your Wix Domain</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="users-in-the-eu" level="3">Users in the EU</h2></div><div data-component-type="text"><div>In accordance with the EU's General Data Protection Regulation (GDPR) rules, the personal details of users located in the EU do not appear in the public WHOIS records. An alternative email address (e.g. example.com@wix-domains.com) and telephone number replace EU users' contact details, and they refer anyone trying to get in touch with them to a dedicated online contact form instead (with the exception of ICANN, the domain regulatory body).</div></div><div data-component-type="text"><div>The only information that appears publicly about users in the EU is their country, state/province, and organization. EU users who opt for private registration will have all of their personal details hidden in the public WHOIS database.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Personal information, such a name, address, and email, may still be disclosed to third parties with legitimate interest (which is determined by the domain registrar) or as otherwise required under applicable law. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="top-level-domain-endings-tlds-that-dont-support-private-registration" level="3">Top level domain endings (TLDs) that don't support private registration</h2></div><div data-component-type="text"><div>The following top-level domain endings do not currently support private registration.</div></div><div data-component-type="text"><ul>
  <li>ca</li>  <li>co.uk</li>  <li>com.au</li>  <li>com.br</li>  <li>de</li>  <li>fr</li>  <li>london</li>  <li>mx</li>  <li>tokyo</li>  <li>in</li>  <li>co.in</li>  <li>firm.in</li>  <li>gen.in</li>  <li>ind.in</li>  <li>net.in</li>  <li>org.in</li>  <li>be</li>  <li>ch</li>  <li>nl</li>  <li>at</li>  <li>co.at</li>  <li>or.at</li>  <li>it</li></ul></div>

Phishing attacks usually originate from email messages that attempt to lure the recipient into updating their personal information on fake, but very real-looking websites. The protection works by chec...

Enabling Phishing and Malware Protection

<div data-component-type="text"><div>Phishing attacks usually originate from email messages that attempt to lure the recipient into updating their personal information on fake, but very real-looking websites. </div></div><div data-component-type="text"><div>The protection works by checking the sites that you visit against lists of reported phishing and malware sites. These lists are automatically downloaded and updated every 30 minutes or so. The technical details of the safe-browsing protocol are also <a href="http://code.google.com/p/google-safe-browsing/wiki/Protocolv2Spec" target="_blank">publicly available</a>.</div></div><div data-component-type="heading"><h2 id="" level="3">To enable phishing and malware protection:</h2></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Chrome" class="tab-heading heading-0">Chrome</div><div data-slug="Firefox" class="tab-heading heading-1">Firefox</div><div data-slug="Safari" class="tab-heading heading-2">Safari </div><div data-slug="Edge" class="tab-heading heading-3">Edge</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/11/08/326da26b-39ef-4f3b-aabc-58b4e84c4e62/18b0cbab-c4c6-442a-a239-3bf9246ff424.png" /> on the Chrome browser toolbar.</li>  <li>Click <strong>Settings</strong>.</li>  <li>Click <strong>Privacy and security</strong>.</li>  <li>Click <strong>Security</strong>.</li>  <li>Ensure the <strong>Standard Protection</strong> option is selected. <br />
<strong>Tip</strong>: For additional, proactive, security against phishing and malware, you can select the <strong>Enhanced Protection</strong> option.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Click the menu button <img data-composite="true" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2021-05-15-11-18-38-e5b736.png" /> and select <strong>Settings</strong>.</li>  <li>Click the <strong>Privacy &amp; Security</strong> panel.</li>  <li>In the <strong>Security</strong> section, Select the checkboxes: 
    <ul>
      <li><strong>Block dangerous and deceptive content</strong>: Check this box if you want Firefox to block potential malware or content that can trick you into downloading malware or unintentionally entering information. You can also refine your choices by checking or unchecking the following items:
        <ul>
          <li><strong>Block dangerous downloads</strong>: Blocks potential viruses and other malware.</li>          <li><strong>Warn you about unwanted and uncommon software</strong>: Lets you know if you're about to download potentially unwanted software or uncommon software that may contain a virus or make unexpected changes to your computer.</li>        </ul>      </li>    </ul>  </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Click <strong>Safari</strong> in the top menu bar and select <strong>Settings.</strong></li>  <li>Go to the <strong>Security</strong> tab.</li>  <li>Check the <strong>Warn when visiting a fraudulent website</strong> checkbox. <br />
<strong>Tip</strong>: As an additional layer of security, you can also ensure that the <strong>Block Pop-up Windows </strong>option is enabled:
    <ol>
      <li>Go to <strong>Safari</strong>, click<strong> Settings</strong>.</li>      <li>In the <strong>Websites</strong> tab, select <strong>Pop-up Windows</strong> and set it to <strong>Block</strong> <strong>and</strong> <strong>Notify </strong>or<strong> Block</strong>.</li>    </ol>  </li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Select <strong>Settings and more.</strong></li>  <li>Click <strong>Settings.</strong></li>  <li>Click<strong> Privacy, search, and services </strong>.</li>  <li>Under <strong>Services</strong>, enable <strong>Microsoft Defender SmartScreen</strong>.</li></ol></div></div></div></div></div>

Wix takes privacy issues very seriously and is committed to protecting our users' data and private information.To help make your site privacy compliant and to discover how Wix processes the data of bo...

Reporting a Privacy Issue

<div data-component-type="text"><div>Wix takes privacy issues very seriously and is committed to protecting our users' data and private information.</div></div><div data-component-type="text"><div>To help make your site privacy compliant and to discover how Wix processes the data of both you and your site visitors, our <a data-composite="true" href="https://support.wix.com/en/privacy-gdpr" target="">Help Center</a> can assist you with privacy issues including:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/creating-a-privacy-policy" target="">Creating a privacy policy</a></li>  <li><a data-composite="true" href="https://www.wix.com/about/privacy" target="_blank">Wix's privacy policy</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/preparing-your-wix-site-for-the-gdpr" target="">Preparing your site for the GDPR</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/preparing-your-wix-site-for-ccpa" target="">Preparing your site for the CCPA</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/cookies-and-your-wix-site" target="">Cookies and Your Wix Site</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/displaying-a-cookie-banner-on-your-site" target="">Adding a Cookie Banner to your site</a></li>  <li><a data-composite="true" href="https://support.wix.com/en/article/managing-your-sites-consent-log" target="">Managing your site's consent log</a></li></ul></div><div data-component-type="text"><div>If you believe you've found a privacy issue, or have a query regarding our privacy practices, please <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=kKKuIuXsiPa1kiePMmcA&amp;type=privacyShieldPolicy&amp;referral=privacyPolicy" target="_blank">contact our team</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">For other issues related to Wix policy:</div><div class="info-content"><ul>
  <li>If you wish to report specific content such as phishing, spam, copyright infringement, trademark infringement, or otherwise abusive content created on a Wix site, please <a data-composite="true" href="https://www.wix.com/abuse" target="_blank">visit our report abuse page</a>.</li>  <li>If you are experiencing issues accessing your account, or if you believe someone has taken over your account, complete our <a data-composite="true" href="https://users.wix.com/account-recovery/reset-account-information" target="_blank">account recovery form</a>.</li>  <li>If you have a security issue, please <a data-composite="true" href="https://www.wix.com/contact?&amp;nodeId=0b6e14e6-6841-459c-8ad3-8d35736f2dc8&amp;referral=securitykb" target="_blank">contact our Security team</a>.</li></ul></div></div></div>

Virus, malware, and phishing warnings can appear on Wix websites for a number of different reasons. Typically, these warnings are incorrect identifications; or what is called a “false positive”.A fals...

Troubleshooting Virus, Malware, and Phishing Warnings

<div data-component-type="text"><div>Virus, malware, and phishing warnings can appear on Wix websites for a number of different reasons. Typically, these warnings are incorrect identifications; or what is called a “false positive”.</div></div><div data-component-type="text"><div>A false positive occurs when a security system, such as antivirus software, mistakenly identifies something as a threat, though it is actually safe.</div></div><div data-component-type="text"><div>Click an issue below to find out how to resolve it:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Misconfigured DNS records </h4><div class="collapsible-content"><div>When DNS records are not set up correctly, they might trigger alerts that incorrectly flag a site as potentially harmful.</div><div><br /></div><div>To ensure that your DNS records are properly configured, visit the <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="">Wix Domain Assistant</a>.</div><div>Once your DNS configurations are corrected, the false positive warnings should be resolved.<br />
<strong>Note</strong>: Allow 48hrs for your updated DNS records to propagate.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Domain propagation </h4><div class="collapsible-content"><div>If you recently updated your domain’s DNS records, then your domain may be in a propagation period. This can take up to 48 hours to complete. </div><div><br />
During this time, your site may not be accessible from all devices, or may appear as insecure. As soon as propagation is complete, your site will be accessible and secure worldwide.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Domain reputation</h4><div class="collapsible-content"><div>Sometimes a domain is used to distribute malware or for phishing attacks, then later it becomes available again for anyone to purchase and register.</div><div><br /></div><div>You can use the following publicly available tools in order to check the reputation of your domain and website: </div><ul>
  <li><a data-composite="true" href="https://transparencyreport.google.com/safe-browsing/search?hl=en" target="_blank">Google Transparency Report</a></li>  <li><a data-composite="true" href="https://www.virustotal.com/gui/home/url" target="_blank">VirusTotal</a></li></ul><div><br /></div><div>If any vendors from VirusTotal or Google report your site as malicious, you can report these false positives directly to the respective vendors. Once the detections are lifted, your website will load as expected.</div><div><br /></div><div>You can report false positives by visiting <a data-composite="true" href="https://docs.virustotal.com/docs/false-positive-contacts" target="">Virus Total False Positive Contacts</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Incorrect AV software detection</h4><div class="collapsible-content"><div>Antivirus programs have a fairly broad set of criteria for deciding whether or not a file or site is safe, and no antivirus program is 100% immune to false positives.</div><div><br /></div><div>In order to resolve the false positive warning you are encountering, please go to the Settings within your antivirus software and add your website, including Wix.com, to the whitelist (allow list). To do so:</div><ol>
  <li>Type<strong> &quot;add website to whitelist (antivirus software provider name)&quot;</strong> into your search engine.</li>  <li>Click the support page for your antivirus software provider and follow the given instructions.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Strict network security measures</h4><div class="collapsible-content"><div>Public and private networks often implement specific security protocols to protect sensitive information and maintain the integrity of their systems. As a result, access to certain URLs - including Wix servers and sites - may be restricted. </div><div><br /></div><div>While these measures are designed to prevent potential risks, they can sometimes inadvertently block or flag legitimate, trusted websites as the system prioritizes caution.</div><div><br /></div><div>In order to resolve the false positive warning or block you are encountering, we advise contacting the relevant IT department at your location to see if they can whitelist your website, including Wix.com.</div></div></div></div><div data-component-type="text"><div>Wix’s dedicated security team actively scans our platform and infrastructure for security threats on a regular basis. This is complemented by 24/7 monitoring to detect vulnerabilities and misconfigurations. You can trust that we are taking every necessary measure to maintain a secure and safe environment for you. </div></div><div data-component-type="text"><div>For additional website security information, see our <a data-composite="true" href="https://support.wix.com/en/article/wix-security-measures-overview" target="">Wix Security Measures Overview</a></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>If, after troubleshooting using the steps above, you still encounter security issues, <a data-composite="true" href="https://support.wix.com/en/article/reporting-a-security-issue" target="">contact the Wix security team</a> and we'll be happy to assist you.</div></div></div></div>

The NIS2 directive is the most comprehensive cybersecurity law in the European Union.The directive’s main goal is to enhance the security of network and information systems operating inside the EU by ...

Wix and The EU NIS2 Directive

<div data-component-type="text"><div>The <a data-composite="true" href="https://digital-strategy.ec.europa.eu/en/policies/nis2-directive" target="_blank">NIS2 directive</a> is the most comprehensive cybersecurity law in the European Union.</div></div><div data-component-type="text"><div>The directive’s main goal is to enhance the security of network and information systems operating inside the EU by obligating the providers of critical infrastructure and essential services to implement appropriate security measures and report any incidents to the relevant authorities.</div></div><div data-component-type="text"><div>Pursuant to article 2, Wix appoints Wix Online Platforms Limited as the main establishment for the purposes of NIS2 directive based on the highest number of employees in the Union.</div></div><div data-component-type="text"><div>Wix's point of contact for inquiries from member state authorities, the EU Commission, ENISA, and recipients of the service is <a data-composite="true" href="mailto:legal@wix.com" target="_blank">legal@wix.com</a>. Please submit inquiries in English.</div></div>

Currently, it is not possible to block specific IP addresses or visitors from specific locations from accessing your site.Workaround:You can use the Blocky IP &amp; Country Blocker app by Effective Ap...

Request: Blocking Specific IP Addresses

<div data-component-type="text"><div>Currently, it is not possible to block specific IP addresses or visitors from specific locations from accessing your site.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Workaround:</div><div class="info-content"><div>You can use the <a data-composite="true" href="https://support.wix.com/en/article/third-party-app-blocky-ip-country-blocker-by-effective-apps" target="">Blocky IP &amp; Country Blocker app by Effective Apps</a> from the Wix App Market to block IP addresses and countries.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note: </div><div class="info-content"><div>Wix prevents registration and use of services <a data-composite="true" href="https://support.wix.com/en/article/wix-account-country-limitations" target="">from certain countries</a>.</div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated. </div></div>

Currently, it's not possible to add or ﻿customize security response headers, via code or otherwise, unless you have the Wix Studio enterprise solution. 
  Wix provides fully managed, enterprise-grade ...

Request: Adding and Customizing Security Headers

<div data-component-type="text"><div>Currently, it's not possible to add or ﻿customize security response headers, via code or otherwise, unless you have the <a data-composite="true" href="https://www.wix.com/studio/enterprise" target="_blank">Wix Studio enterprise solution</a>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><ul>
  <li>Wix provides fully managed, enterprise-grade <a data-composite="true" href="https://support.wix.com/en/article/wix-security-measures-overview" target="">security for all Wix websites</a>. No additional premium services need to be purchased to ensure your site and account are secure.</li>  <li>To enquire about our enterprise solution for your organization, <a data-composite="true" href="https://www.wix.com/enterprise/form?referrer=kb-ent-rev-share-en" target="">contact our sales team</a>.</li></ul></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

Wix provides you with a platform to create websites to reach your online audience. As a Wix user, you waive any claims that you may have against Wix with regards to your site being used in marketing o...

Wix Site and Content Ownership

<div data-component-type="text"><div>Wix provides you with a platform to create websites to reach your online audience. </div></div><div data-component-type="text"><div>As a Wix user, you waive any claims that you may have against Wix with regards to your site being used in marketing or promotional material.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>See section 2.2.5 of our <a href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a> for more information.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><div>In the event of a dispute between several parties, Wix will determine site ownership by using established guidelines. </div></div><div data-component-type="text"><div>We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment, whether or not an independent investigation has been conducted by us. Among others, we may consider the principles set forth below:<br />
</div><div><strong>For free sites:</strong> The owner of any sites or content is the owner of the Wix account under which the content was created. In most cases, the owner of the account is considered to be the person or entity who has access to the email address listed in Wix's records.</div><div><strong>For premium sites connected to a domain:</strong> If a site is/was connected to a domain whose registration information is publicly available via the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">WHOIS</a> database, the owner of the site is considered to be the person or entity registered as the owner of this domain.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="text"><p>If a domain is not connected or we are unable to verify the registration information in the WHOIS database, we may use any relevant billing information to determine the account or site owner. If any paid services were purchased via the account, the owner of this account or any site or content created there, is considered to be the person or entity whose billing details were used to purchase these paid services.</p></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>See section 1.3 of our <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a> for more information. </div></div></div></div>

You own all the materials created in your Wix account, as defined in our Terms of Use, section 2.1: “User Account”. Wix.com does not and cannot provide any legal advice concerning the protection of yo...

Wix Site Copyright Protection

<div data-component-type="text"><div>You own all the materials created in your Wix account, as defined in our <a href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a>, section 2.1: “User Account”. </div></div><div data-component-type="text"><div>Wix.com does not and cannot provide any legal advice concerning the protection of your intellectual rights. If you have discovered that your content has been used without your consent, please consider seeking the advice of a legal professional.</div></div>

Wix.com opposes any unauthorized infringement of copyrights. It is Wix.com's policy to respond to clear notices of alleged copyright infringement that comply with the requirements of the Digital Mille...

Reporting Copyright Infringement

<div data-component-type="text"><div>Wix.com opposes any unauthorized infringement of copyrights. It is Wix.com's policy to respond to clear notices of alleged copyright infringement that comply with the requirements of the <a href="https://www.copyright.gov/legislation/dmca.pdf">Digital Millennium Copyright Act</a> (the &quot;DMCA&quot;).</div></div><div data-component-type="text"><div>To report a copyright infringement by a Wix user, please fill out our <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=om98g6kPvnc8SE5FUBqC&amp;referral=termsOfUse" target="_blank">automated DMCA Copyright Complaint Form</a>. This form is the fastest way to report a case of copyright infringement.</div></div>

Important:The following information does not constitute legal advice and should be used for informational purposes only.Wix.com opposes any unauthorized infringement of copyrights. It is Wix.com's pol...

Avoiding Copyright Infringement: Images

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The following information does not constitute legal advice and should be used for informational purposes only.</div></div></div></div><div data-component-type="text"><div>Wix.com opposes any unauthorized infringement of copyrights. It is Wix.com's policy to respond to clear notices of alleged copyright infringement that comply with the requirements of the Digital Millennium Copyright Act (the &quot;DMCA&quot;).</div></div><div data-component-type="text"><div>When adding images to your site, it is important to make sure that you have the right to use those images. We have set out some guidelines for you to help keep your site and content safe from copyright complaints.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2024/06/05/a4ef1295-c92f-4ace-8bb6-8e159b47ccca/22694d66-697b-47a5-81f5-17a205825414.png" alt="adding free from Wix images," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="images-found-on-the-internet" level="3">Images found on the internet</h2></div><div data-component-type="text"><div>When looking for images on the internet, keep in mind that some images might be protected by copyright. It is your responsibility to find out what limitations apply to the image before adding it to your site.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="purchasing-the-rights-to-use-an-image" level="3">Purchasing the rights to use an image</h2></div><div data-component-type="text"><div>There are many sites which sell stock images for you to use on your site, such as Shutterstock, iStock, Getty Images etc. When you purchase an image, in most cases, you will be allowed to use it on your site, but it is important to verify which license you have purchased and to check the restrictions that come with it. Wix has a partnership with Shutterstock, where you can <a data-composite="true" href="https://support.wix.com/en/article/wix-media-purchasing-shutterstock-images-videos" target="">purchase stock images</a> via your site editor.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="unsplash-images" level="3">Unsplash images</h2></div><div data-component-type="text"><div>Wix offers free images from Unsplash. You may use Unsplash images only in accordance with the <a data-composite="true" href="https://unsplash.com/terms" target="_blank">Unsplash Terms of Use</a> and <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="_blank">Wix Terms of Use</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="free-from-wix-images" level="3">Free from Wix images</h2></div><div data-component-type="text"><div>Wix offers a variety of free images which you are welcome to use. You may use these images on any of your Wix sites, or in your email campaigns. <strong>However, the license available with these images is for digital use within Wix only</strong>. Therefore, unless Wix explicitly states otherwise, these images may not be used in printed material or anywhere outside of Wix.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Check out the Wix Content blog to learn more about <a href="https://www.wix.com/blog/content-writing/2018/02/legal-and-marketing-writing-online/" target="_blank">the legalities of writing online.</a></div></div></div></div>

Important:The text below does not constitute legal advice and should be used for informational purposes only.Wix.com opposes any unauthorized infringement of copyrights.It is Wix.com's policy to respo...

Avoiding Copyright Infringement: Videos, Music, Text and Software

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The text below does not constitute legal advice and should be used for informational purposes only.</div></div></div></div><div data-component-type="text"><div>Wix.com opposes any unauthorized infringement of copyrights.</div></div><div data-component-type="text"><div>It is Wix.com's policy to respond to clear notices of alleged copyright infringement that comply with the requirements of the Digital Millennium Copyright Act (the &quot;DMCA&quot;). When adding content to your site, it is important to make sure that you have the rights to use that content.</div></div><div data-component-type="text"><div>We have set out some guidelines for you to help keep your site and content safe from copyright complaints.<br /><br /></div><ul><li><strong>Videos: </strong>Wix allows you to add videos to your site which have been uploaded to YouTube or Vimeo. If you uploaded the video yourself, you are free to use it on your site. With regards to other content available through these services, we recommend that you read through the <a href="https://www.youtube.com/t/terms" target="_blank">YouTube</a> and <a href="http://vimeo.com/terms" target="_blank">Vimeo</a> Terms of Use thoroughly before adding anything.</li><li><strong>Music: </strong>Most music is protected by intellectual property rights. The Wix Terms of Use state that you may not upload, post, email, transmit, or otherwise make available any content that might infringe a third party's intellectual property rights. It is your responsibility to make sure that you have permission to use any audio content on your site.</li><li><strong>Text: </strong>All text added to your site should be original, unique and created by you. It is not permissible to copy text from another person's site.</li><li><strong>Software</strong>: Software may be protected by intellectual property rights. It is your responsibility to make sure that you have the relevant permission/license to disclose and/or make available any software on your site.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Check out the Wix Content blog to learn more about <a href="https://www.wix.com/blog/content-writing/2018/02/legal-and-marketing-writing-online/" target="_blank">the legalities of writing online.</a></div></div></div></div>

As can be seen in our Terms of Use, all content (excluding content uploaded by the user) on Wix.com and within the Wix Editor and Studio Editor is subject to copyright and other intellectual property ...

Copyright of Wix's Content

<div data-component-type="text"><div>As can be seen in our <a data-composite="true" href="http://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a>, all content (excluding content uploaded by the user) on Wix.com and within the Wix Editor and Studio Editor is subject to copyright and other intellectual property rights, under local and international law.</div></div><div data-component-type="text"><div>All Wix copyrighted content can be used by Wix users within the Wix platform only. Users are not authorized to migrate Wix content outside of Wix.</div></div><div data-component-type="text"><div>Wix content may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without prior written consent from Wix.</div></div>

If content from your Wix site was removed, or access to your Wix account was disabled, due to a copyright infringement claim, you may send a counter-notification.You can find additional information, a...

Submitting a Copyright Infringement Counter-Notification

<div data-component-type="text"><div>If content from your Wix site was removed, or access to your Wix account was disabled, due to a copyright infringement claim, you may send a counter-notification.</div></div><div data-component-type="text"><div>You can find additional information, and submit a counter-notification on our <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=19240239-47f0-41f8-b806-08bf6b64868b" target="_blank">DMCA counter-notification contact page</a>.</div></div>

Adding Shutterstock images and videos can give your site a high-quality, unique and professional look. There are millions of files to choose from. Read below for the conditions of using Shutterstock m...

Using Shutterstock Media Purchased Through Wix

<div data-component-type="text"><div>Adding Shutterstock images and videos can give your site a high-quality, unique and professional look. There are millions of files to choose from. Read below for the conditions of using Shutterstock media on your Wix site.</div></div><div data-component-type="heading"><h2 id="" level="4">Shutterstock media guidelines:</h2></div><div data-component-type="text"><ul>
  <li>You can use Shutterstock images and videos you've purchased on any site in the same Wix account. Learn how to <a data-composite="true" href="https://support.wix.com/en/article/wix-media-importing-media-from-one-wix-site-to-another" target="">import them to another site.</a></li>  <li>Images are for digital use within Wix only and may not be used for printing.</li>  <li>Shutterstock files are not downloadable.</li>  <li>You may not use the media as a trademark for a business.</li>  <li>You may not portray a person in a way that may be offensive, including:
    <ul>
      <li>in connection with adult-oriented services or ads for dating services.</li>      <li>in connection with political endorsements.</li>      <li>with pornographic, defamatory, unlawful, offensive or immoral content.</li>      <li>as suffering from, or being treated for, a physical or mental ailment.</li>    </ul>  </li>  <li>You may only use the media in websites and content on Wix, and not with other website or content services. </li></ul></div>

Wix.com takes trademark violation very seriously and opposes any unauthorized infringement of trademark rights.If you encounter any Wix sites that you believe to be infringing your trademark rights, y...

Reporting Trademark Infringement

<div data-component-type="text"><div>Wix.com takes trademark violation very seriously and opposes any unauthorized infringement of trademark rights.</div></div><div data-component-type="text"><div>If you encounter any Wix sites that you believe to be infringing your trademark rights, you can file a complaint by filling out <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=05e54612-fae1-4366-946a-ca187280b695&amp;referral=abuseMainPageTrademark" target="">this form</a>.</div></div>

Wix.com takes copyright violation very seriously and opposes any unauthorized infringement of intellectual property. To avoid the suspension or termination of your account, please read our policy care...

Wix Policy for Repeat DMCA Infringement

<div data-component-type="text"><div>Wix.com takes copyright violation very seriously and opposes any unauthorized infringement of intellectual property. To avoid the suspension or termination of your account, please read our policy carefully.</div></div><div data-component-type="text"><div>As explained in our <a href="https://www.wix.com/about/terms-of-use" target="_blank">Terms of Use</a>, Wix respects the intellectual property rights of third parties. To uphold these rights, Wix may terminate or suspend the accounts of repeated copyright infringers.</div></div><div data-component-type="text"><div>It is our policy that you may not post content without appropriate permissions, or in a manner that violates third parties' copyrights or other intellectual property rights. If you do so, in accordance with the Digital Millennium Copyright Act (<a href="https://www.copyright.gov/legislation/dmca.pdf" target="_blank">DMCA</a>) and other applicable laws, Wix may terminate or suspend your account. </div></div><div data-component-type="heading"><h2 id="" level="4"> Circumstances for action may exist in the following cases:</h2></div><div data-component-type="text"><ul>
  <li>If your site has been found (by a court of competent jurisdiction) to have infringed the copyrights of a third party on two or more occasions; or</li>  <li>In other cases of repeated clear abuse of usage of Wix Services (e.g., willful commercial piracy, or malicious attempts to destroy the value of copyrighted works); or</li>  <li>If we receive a notice of infringement and, as a result, content posted on your site is removed, it constitutes a copyright strike. If you get three copyright strikes for content in your account within a one-year period, your account may be terminated.
    <ul>
      <li>However, if you submit a counter-notification in response to the copyrights owner’s notice (within the timeframe and in the manner specified in our guidelines), and such counter-notice is not answered by the copyrights owner, we may cancel the respective strike. Likewise, if the copyright owner retracts their claim, we may withdraw the strike.</li>    </ul>  </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>In addition, Wix reserves the right to terminate or suspend your account if Wix believes, in its sole judgment, that circumstances relating to the infringement of third party intellectual property rights justify such action.</div></div></div></div>

Reporting abusive content helps Wix to maintain the high ethical standards practiced within our community of users.Millions of sites are built on Wix every month and we do everything in our power to p...

Reporting Abusive Content

<div data-component-type="text"><div>Reporting abusive content helps Wix to maintain the high ethical standards practiced within our community of users.</div></div><div data-component-type="text"><div>Millions of sites are built on Wix every month and we do everything in our power to prevent abuse.</div></div><div data-component-type="text"><div>If you encounter any Wix sites that you believe to be abusive (other than Electronic Spamming), you can <a data-composite="true" href="https://www.wix.com/support-chatbot?nodeId=lKLN9S6dps8s0ldU4ssh&amp;referral=abuseMainPage" target="">file a complaint</a>.</div></div>

Web Forgery, also known as phishing, is a form of identity theft that occurs when a malicious website impersonates a legitimate one in order to trick visitors into giving up sensitive information such...

Site Reported for Phishing

<div data-component-type="text"><div>Web Forgery, also known as phishing, is a form of identity theft that occurs when a malicious website impersonates a legitimate one in order to trick visitors into giving up sensitive information such as passwords, account details, or credit card numbers. </div></div><div data-component-type="text"><div>If you feel that your site was reported in error, you can submit a request to be removed from the list of phishing sites by clicking the link below.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to report an incorrect phishing warning.
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://www.google.com/safebrowsing/report_error/" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Report incorrect warning
      </a>
  </div>
</div></div>

User privacy is very important to us. Wix is not at liberty to provide personal information about our users, including email addresses, IP addresses etc.Having said this, as Wix.com is a public compan...

Requesting the Details of a Wix User

<div data-component-type="text"><div>User privacy is very important to us. Wix is not at liberty to provide personal information about our users, including email addresses, IP addresses etc.</div></div><div data-component-type="text"><div>Having said this, as Wix.com is a public company, we are always willing to cooperate with law enforcement agencies and share information after receiving a court order or subpoena.</div></div><div data-component-type="text"><div>If you are a member of a police department or government agency and are investigating an ongoing case, you may contact us at any time. Our policy is to comply as best as we can with any ongoing police investigations. We usually provide the information, in hard copy, to the address mentioned in the court order.</div></div><div data-component-type="text"><div>If you are not a law enforcement officer and would like to have a site removed or obtain personally identifying information about a Wix user, you must obtain a court order, which we honor.</div></div><div data-component-type="text"><div>We ask that all court orders or subpoenas be sent to <a data-composite="true" href="mailto:subpoenas@wix.com" target="_blank">subpoenas@wix.com</a>.<br />
For any additional questions regarding this matter, <a data-composite="true" href="https://www.wix.com/contact/en" target="_blank">contact us</a> and we will be happy to assist.</div></div>

Phishing is a fraudulent technique used to impersonate legitimate trusted sources in order to collect sensitive data such as passwords, account details and credit card numbers.Because Wix is a trustwo...

Identifying and Reporting Phishing

<div data-component-type="text"><div>Phishing is a fraudulent technique used to impersonate legitimate trusted sources in order to collect sensitive data such as passwords, account details and credit card numbers.</div></div><div data-component-type="text"><div>Because Wix is a trustworthy and well-known service, attackers may attempt to impersonate Wix with fake emails and websites in order to target and deceive. </div></div><div data-component-type="text"><div>The information in this article can help you identify suspicious messages pretending to come from Wix, or other legitimate sources. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="suspicious-emails" level="3">Suspicious emails</h2></div><div data-component-type="text"><div>Phishing emails are sent by scammers attempting to impersonate an organization you trust. To help identify a phishing attempt, check for the following:</div></div><div data-component-type="text"><ul>
  <li>Emails send from addresses that might appear official, but are slightly misspelt, such as <strong>vvix.com</strong> or <strong>wIx.com</strong></li>  <li>Emails that request your personal information</li>  <li>Emails with links to download or view files from an unfamiliar source</li>  <li>Emails directing you to an unofficial website</li>  <li>Emails that contain grammar or spelling errors</li>  <li>Emails that unnecessarily reference the full names of individuals from the organization they are attempting to imitate</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title"></div><div class="info-content"><div>Legitimate Wix emails are always sent from <strong>wix.com</strong></div></div></div></div><div data-component-type="text"><div>If you received a suspicious email that appears to have been sent from Wix - or a company claiming to be associated with Wix - don’t click links, download attachments, or reply to the message. This could be a possible attempt to impersonate Wix for the purpose of gathering information.</div></div><div data-component-type="text"><div>Instead, forward the email directly to <a data-composite="true" href="mailto:reportphishing@wix.com" target="_blank">reportphishing@wix.com</a> and include the full technical email headers. This will help us to investigate where the email came from, and to stop it from spreading to other users.</div></div><div data-component-type="text"><div>Click the relevant tab below for instructions on how to obtain email headers for your email provider.</div></div><div data-component-type="tabs"><div class="tabs-wrapper"><div class="headings-wrapper"><div data-slug="Google" class="tab-heading heading-0">Google</div><div data-slug="Microsoft" class="tab-heading heading-1">Microsoft</div><div data-slug="Yahoo" class="tab-heading heading-2">Yahoo</div><div data-slug="Apple" class="tab-heading heading-3">Apple</div></div><div class="tab-contents-wrapper"><div class="tab-content"><div data-component-type="text"><ol>
  <li>On your computer, open <a data-composite="true" href="https://mail.google.com/" target="_blank">Gmail</a>.</li>  <li>Open the email that you want to analyze.</li>  <li>Next to the Reply icon <img data-composite="true" src="https://storage.googleapis.com/support-kms-prod/0ILCTQF6KSeSL6mVgL8W9U2ax5kPcv6Ty3GH" alt="Reply" />, click the More icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2023/12/21/c3d8cbb5-8607-4cc9-ab61-66bd8b7120d9/ac98ef24-1663-4665-ab06-1164b7551670.png" /> and select <strong>Show original</strong>. </li>  <li>Click <strong>Copy to clipboard</strong>.</li>  <li>Open <a data-composite="true" href="https://toolbox.googleapps.com/apps/messageheader/" target="_blank">Google Admin Toolbox Messageheader</a>.</li>  <li>In the box, paste your header.</li>  <li>Click <strong>Analyze the header above</strong>.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Double-click an email message to open it outside of the Reading Pane.</li>  <li>Click <strong>File &gt; Properties.</strong></li>  <li>Header information appears in the <strong>Internet headers</strong> box.<br />
<strong>Tip</strong>:  You can highlight the information in that box, press <strong>Ctrl+C</strong> to copy, and paste it into Notepad or Word to see the entire header at once.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>Click on an email to open it.</li>  <li>Click the More<strong> </strong>icon<strong> </strong><img data-composite="true" src="https://help.yahoo.com/library/YAHOO/IMAGES/Mail/mail_ios_more_01.png" alt="Image of the More icon." />  and select <strong>View Raw Message</strong>.</li></ol></div></div><div class="tab-content"><div data-component-type="text"><ol>
  <li>In the Mail app <img data-composite="true" src="https://help.apple.com/assets/63FE2AC4F8C4756FAE6CEF81/63FE2AC4F8C4756FAE6CEF88/en_GB/fcdf74cf8457ce188a2aaa7cf1293c83.png" /> on your Mac, choose View &gt; Message &gt; All Headers.</li>  <li>To view fewer header fields again, choose View &gt; Message &gt; Default Headers.</li></ol></div></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>If you are using a different email provider, you can find out how to view your full message details by typing &quot;get full email (provider name)&quot; into your search engine, and selecting the help page for your email service provider.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Email protection</h2></div><div data-component-type="text"><div>Wix employs a number of mail validation tools in order to protect our users including:</div></div><div data-component-type="text"><div><strong>SPF<br /></strong>An SPF (Sender Policy Framework) record identifies which mail servers are permitted to send email on behalf of your domain. This record prevents spammers from sending messages with forged sender email<strong> </strong>addresses to your domain. </div></div><div data-component-type="text"><div><strong>DKIM<br /></strong>DKIM (Domain Keys Identified Mail) is an email authentication method designed to detect email spoofing. DKIM allows the receiver to verify that the email received was indeed authorized by the owner of that domain. </div></div><div data-component-type="text"><div><strong>DMARC<br /></strong>DMARC (Domain-based Message Authentication Reporting and Conformance) is an email validation system, designed to detect and prevent email spoofing. It helps to protect against forged sender email addresses that post as legitimate organization. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="suspicious-websites" level="3">Suspicious websites</h2></div><div data-component-type="text"><div>Phishing sites will often use a very similar domain name which visitors can easily overlook. For example, your domain name might be <strong>mywixsite.com</strong>, but the phishing site might have the domain name <strong>mywiixsite.com</strong>. These domain names look similar, but are spelled slightly differently in order to trick you.</div></div><div data-component-type="text"><div>The best way to recognize a phishing site is to check the domain name in the address line and compare it to the original site's domain name to verify its legitimacy. </div></div><div data-component-type="text"><div>If you think that you have been the target of a phishing attack from a site built with Wix, let us know immediately by <a data-composite="true" href="https://www.wix.com/upgrade/abuse" target="_blank">filling out this form</a>. The suspicious site will be removed.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="suspicious-form-submissions" level="3">Suspicious form submissions</h2></div><div data-component-type="text"><div>Wix will never contact you about account, billing, domains, or any other issues through your site's contact forms, or site inbox.</div></div><div data-component-type="text"><div>While the email notification you would receive may come from an email address ending in <strong>@crm.wix.com</strong>, the content within this notification comes from what a site visitor has entered into your website’s contact form.</div></div><div data-component-type="text"><div>If you’ve received a suspicious form submission, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-inbox-managing-your-inbox" target="">report the message as spam</a> directly from your Wix Inbox.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>To help prevent most automated spam, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-forms-protecting-your-site-forms-from-spam-with-a-captcha-field" target="">enable a reCaptcha field</a> on any of the forms on your site.</div></div></div></div>

Important:The following does not constitute legal advice and should be used for informational purposes only.We have set out some guidelines for you, as a user, to help you keep your site safe and abus...

Avoiding the Use of Abusive Content

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>The following does not constitute legal advice and should be used for informational purposes only.</div></div></div></div><div data-component-type="text"><div>We have set out some guidelines for you, as a user, to help you keep your site safe and abuse free. Types of content which could lead to an abuse complaint being filed against you include, but are not limited to: <br />
<br />
</div><ul>
  <li><strong>Defamation of character: </strong>Also referred to as slander. Any intentional false claims made about another person, business, product, group, government, religion or nation. This also includes hate speech, as well as libel.</li>  <li><strong>Phishing methods: </strong>An attempt to gather private or sensitive information, such as usernames, passwords or credit card details.</li>  <li><strong>Content Promoting Self-Harm:</strong> This includes, but it not limited to, content glorifying any type of self-harm such as suicide, eating disorders or cutting. This does not include sites created to act as a support system or create awareness.</li>  <li><strong>Electronic Spamming:</strong> The use of electronic messaging systems to send unsolicited, and often repeated, messages, usually for marketing purposes. This is especially important for users who have purchased a Wix Email Marketing premium plan. If this applies to you, we recommend that you read through our <a data-composite="true" href="https://support.wix.com/en/article/wix-email-marketing-best-practices" target="">email marketing campaign best practices</a> tutorial.</li></ul></div><div data-component-type="text"><div>The nature of the content that you choose to upload to your site is under your responsibility. Like any other website in the world, a site created through Wix is subject to international law.</div></div><div data-component-type="text"><div>Wix has the right to remove any abusive content hosted on the Wix system at its sole and absolute discretion and with no obligation to provide explanations.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Check out the Wix Content blog to learn more about <a href="https://www.wix.com/blog/content-writing/2018/02/legal-and-marketing-writing-online/" target="_blank">the legalities of writing online.</a></div></div></div></div>

Malware is software designed to infect your computer without your knowledge. It is often used to steal personal information, send junk email (spam) or spread more malware.All Wix sites are malware fre...

Site Reported For Malware

<div data-component-type="text"><div>Malware is software designed to infect your computer without your knowledge. It is often used to steal personal information, send junk email (spam) or spread more malware.</div></div><div data-component-type="text"><div>All Wix sites are malware free. However, by adding unapproved code when using the HTML app or Velo by Wix, you may unintentionally add a code that contains malware. Your site may also be reported for malware depending on the content of the site. For example, your site may be reported for malware if it contains adult content.  </div></div><div data-component-type="text"><div>If you have added any code using the HTML app or Velo by Wix, please review the code to ensure that it comes from a trusted source.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If we detect that your site has malicious code, your site will be taken down immediately.</div></div></div></div><div data-component-type="text"><div>Once you've removed the code, or if you feel that your site was reported in error, you can <a data-composite="true" href="https://web.dev/articles/hacked?visit_id=638694374918884763-929752140&amp;hl=en&amp;rd=1" target="_blank">submit a request to be removed from the list of malware sites</a>.</div></div>

The EU’s Digital Services Act (DSA) aims to create a safer digital space where the fundamental rights of users are protected. These are values that Wix shares. At Wix, we are committed to providing a ...

Digital Services Act: Notice on Content Moderation and User Numbers

<div data-component-type="text"><div>The EU’s <a data-composite="true" href="https://digital-strategy.ec.europa.eu/en/policies/digital-services-act-package" target="">Digital Services Act</a> (DSA) aims to create a safer digital space where the fundamental rights of users are protected. These are values that Wix shares. At Wix, we are committed to providing a secure and welcoming platform for our users.</div></div><div data-component-type="text"><div>Wix.com content guidelines are comprised of 3 fundamental pillars:</div></div><div data-component-type="text"><ul>
  <li>Wix is a powerful tool that allows anyone the freedom to create, express themselves and publish the most diverse content through the internet.</li>  <li>At Wix, making sure that our employees, Users, and Users of Users feel safe is our first priority. </li>  <li>Users should be treated equally under our policies.</li></ul></div><div data-component-type="text"><div>As part of this commitment, we engage in both proactive and reactive content moderation measures to ensure that content on our platform adheres to our policies and guidelines.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Proactive measures</h2></div><div data-component-type="text"><div>Based on the &quot;Good Samaritan&quot; provision outlined in the DSA, Wix undertake voluntary investigations aiming to identify and act against illegal content. We do this by applying a combination of automated tools and human review to proactively moderate content on our platform. </div></div><div data-component-type="text"><div>Our automated tools are designed to make our best efforts in trying to identify specific illegal activities, such as:</div></div><div data-component-type="text"><ul>
  <li><strong>Child Sexual Abuse Material (CSAM):</strong> Once identified, our team of trained moderators reviews and, if necessary, takes action on suspicious content. </li>  <li><strong>Phishers and Fraudster Behaviour:</strong> Based on specific patterns, we strive to identify accounts that have the primary purpose of conducting any form of web forgery. This includes publishing malicious websites or tricking visitors into giving up sensitive information such as passwords, account details, or credit card numbers.<br />
</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Reactive measures</h2></div><div data-component-type="text"><div>In addition, Wix employs the following reactive measures:</div></div><div data-component-type="text"><ul>
  <li><strong>Communication channels: </strong>Wix offers channels allowing both individuals and law enforcement agencies to report content that allegedly violates the law, and/or our terms and policies. </li>  <li><strong>Moderation: </strong>We provide ongoing training and support to ensure that our moderators have the necessary skills and knowledge to moderate content effectively.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">How to contact us</h2></div><div data-component-type="text"><div>If you are an individual and find any content in our services that you believe to be illegal or to violate our terms and policies, please <a data-composite="true" href="https://www.wix.com/about/abuse" target="">report potential abuse</a>.</div></div><div data-component-type="text"><div>If you are representing a public law enforcement agency, you can send your requests to the email address: <a data-composite="true" href="mailto:subpoenas@wix.com" target="">subpoenas@wix.com</a></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Number of European users under the Digital Services Act for Wix.com</h2></div><div data-component-type="text"><div>The Digital Services Act requires that Wix publishes information on the average monthly active recipients of our service.</div></div><div data-component-type="text"><div>Over the six month period between February 1, 2024 – July 31, 2024, Wix.com had approximately 1.05 million average monthly recipients of our service in the European Union.<br />
</div></div>

The Digital Services Act (DSA) is a European Union regulation aiming to create a safer digital space where the fundamental rights of users are protected. Its enforcement commences on January 1, 2024.A...

Wix and The Digital Services Act

<div data-component-type="text"><div>The <a data-composite="true" href="https://commission.europa.eu/strategy-and-policy/priorities-2019-2024/europe-fit-digital-age/digital-services-act_en" target="_blank">Digital Services Act</a> (DSA) is a European Union regulation aiming to create a safer digital space where the fundamental rights of users are protected. Its enforcement commences on January 1, 2024.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-the-dsa" level="3">About the DSA</h2></div><div data-component-type="text"><div>The DSA applies to online intermediary companies based within, or outside of, the European Union, that link users to content, products, or services in the EU single market. Additionally, the DSA applies to users who are located in the EU and create digital content available in the EU.</div></div><div data-component-type="text"><div><strong>The main objectives of the DSA are to:</strong></div></div><div data-component-type="text"><ul>
  <li>Streamline requirements towards content moderation notice-and-action mechanisms</li>  <li>Allow users to appeal content moderation decisions</li>  <li>Unify requirements for requests issued by law enforcement bodies</li>  <li>Oblige companies to create transparency reports about content moderation procedures</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="submitting-notices-under-the-dsa" level="3">Submitting notices under the DSA</h2></div><div data-component-type="text"><div>Under the DSA platforms, such as Wix, are required to have a process in place to aid the notification of illegal content by individuals or entities. Notices may be submitted by:</div></div><div data-component-type="text"><ul>
  <li>Users residing in the EU</li>  <li>Users residing outside of the EU about content accessible within the EU</li>  <li><a data-composite="true" href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32022R2065#d1e2973-1-1" target="">Trusted Flaggers</a> appointed by the European Commission</li></ul></div><div data-component-type="text"><div>According to Article 16 of the DSA, government authorities, trusted flaggers, and users online can submit complaints about illegal content. Click to <a data-composite="true" href="https://www.wix.com/abuse" target="_blank">submit a notice</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="content-guidelines" level="3">Content guidelines </h2></div><div data-component-type="text"><div>Wix does not pre-approve customers' sites and only monitors them for security or safety reasons. However, if we receive a report about a specific site or account which contains content prohibited by our <a data-composite="true" href="https://support.wix.com/en/article/wix-content-guidelines" target="_blank">Content Guidelines</a>, we may be obliged to remove it.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="law-enforcement-guidelines" level="3">Law enforcement guidelines</h2></div><div data-component-type="text"><div>If you are a member of a police department or government agency, and are investigating an ongoing case, you may <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact us</a> at any time. Our policy is to comply as best as we can with any ongoing police investigations. However, to make sure your inquiry is handled in the most efficient way, please consult our <a data-composite="true" href="https://support.wix.com/en/article/wix-law-enforcement-guidelines" target="">Law Enforcement Guidelines</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="actions-we-may-take-against-illegal-content-and-violations-of-the-wix-terms" level="3">Actions we may take against illegal content and violations of the Wix Terms</h2></div><div data-component-type="text"><div>If you upload any Content that violates an applicable law, <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Wix Content Guidelines</a>, any other <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="_blank">Wix Terms</a>, or any other agreement between you and Wix that governs your use of any Wix Services, we may, as appropriate and as necessary:</div></div><div data-component-type="text"><ul>
  <li>Warn you</li>  <li>Restrict the visibility of any infringing or violating content, including removal of, disabling access to, or demoting such content</li>  <li>Suspend, terminate, or restrict monetary payments</li>  <li>Suspend or terminate the provision of Wix services, in whole or in part</li>  <li>Suspend or terminate your user account</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="information-on-eu-digital-services-act-redress-possibilities" level="3">Information on EU Digital Services Act redress possibilities </h2></div><div data-component-type="text"><div>You can appeal a decision we take about your Wix site or account if you disagree with it. Please note that the following redress possibilities are available:</div></div><div data-component-type="text"><ul>
  <li>Contact us at <a data-composite="true" href="mailto:appeals@wix.com" target="_blank">appeals@wix.com</a> from the email address associated with your Wix account where the reported/detected content is located within 6 months after the notification. Please add an explanation as to why you believe the decision should be reversed.</li>  <li>If you want to appeal the removal of your app or Wix Partner account, you can contact one of the certified settlement bodies under the Digital Services Act (Regulation EU 2022/2065, DSA).</li>  <li>Under the applicable laws of your country, you may also have the right to seek judicial redress.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="designated-point-of-contact" level="3">Designated Point of Contact</h2></div><div data-component-type="text"><div>Pursuant to Articles 11 and 12 of the DSA, Wix appoints Wix Online Platforms Limited as a point of contact for inquiries from member state authorities, the EU Commission, European Board for Digital Services, and recipients of the service. Please submit inquiries in English to <a data-composite="true" href="mailto:legal@wix.com" target="_blank">legal@wix.com</a>.</div></div>

As part of our commitment to providing a positive and respectful online experience, Wix.com  introduces our Content Guidelines.These guidelines articulate the acceptable content on our platform based ...

Wix Content Guidelines

<div data-component-type="text"><div>As part of our commitment to providing a positive and respectful online experience, Wix.com  introduces our <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Content Guidelines</a>.</div></div><div data-component-type="text"><div>These guidelines articulate the acceptable content on our platform based on our core values and provides transparent information about our content moderation principles.</div></div>

Wix.com is committed to fostering a safe online environment while facilitating lawful access for law enforcement agencies.Authorities seeking information or cooperation with Wix are required to follow...

Wix Law Enforcement Guidelines

<div data-component-type="text"><div>Wix.com is committed to fostering a safe online environment while facilitating lawful access for law enforcement agencies.</div></div><div data-component-type="text"><div>Authorities seeking information or cooperation with Wix are required to follow our <a data-composite="true" href="https://www.wix.com/about/law-enforcement-requ" target="_blank">Law Enforcement Guidelines</a>. These guidelines outline the procedures for authorities to contact us and how we can respond to such requests.</div></div><div data-component-type="text"><div>We ask that all court orders or subpoenas be sent to <a data-composite="true" href="mailto:subpoenas@wix.com" target="">subpoenas@wix.com</a>.</div></div><div data-component-type="text"><div>For any additional questions regarding law enforcement, <a data-composite="true" href="https://www.wix.com/contact/en" target="">contact us</a> and we'll be happy to assist.</div></div>

The EU Terrorist Content Online (TCO) regulation is a European Union regulation aiming to address the dissemination of terrorist content online.Pursuant to articles 15 and 17 of the TCO regulation, Wi...

Wix and Terrorist Content Online

<div data-component-type="text"><div>The <a data-composite="true" href="https://eur-lex.europa.eu/eli/reg/2021/784" target="_blank">EU Terrorist Content Online (TCO)</a> regulation is a European Union regulation aiming to address the dissemination of terrorist content online.</div></div><div data-component-type="text"><div>Pursuant to articles 15 and 17 of the TCO regulation, Wix appoints Wix Online Platforms Limited as a legal representative for inquiries from member state authorities, the EU Commission, European Board for Digital Services, and recipients of the service.</div></div><div data-component-type="text"><div>Additionally, Wix appoints <a data-composite="true" href="mailto:legal@wix.com" target="_blank">legal@wix.com</a> as a point of contact for inquiries concerning TCO regulation. Please submit inquiries in English.</div></div>

Wix has developed many generative AI tools, offering powerful ways to create website content quickly and at scale. Using Wix’s tools, you can now easily and quickly create text and images to publish o...

Understanding The Potential Risks of Using Generative AI Tools

<div data-component-type="text"><div>Wix has developed many generative AI tools, offering powerful ways to create website content quickly and at scale. Using Wix’s tools, you can now easily and quickly create text and images to publish on your site, to boost your business performance and appeal to your visitors. </div></div><div data-component-type="text"><div>While these tools offer exciting possibilities, generative AI also come with risks that you should understand. This article highlights some of the key potential harms associated with using generative AI and offers practical advice to help you navigate these issues responsibly.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="the-risks-of-generative-ai" level="3">The risks of generative AI</h2></div><div data-component-type="text"><div>Generative AI can be an amazing resource. However, the technology is not flawless. Read on to explore the principal risks of using AI tools. </div></div><div data-component-type="heading"><h2 id="bias-and-discrimination" level="4">Bias and discrimination</h2></div><div data-component-type="text"><div>Generative AI tools may sometimes generate content that reflects societal biases embedded in the data sources used to train the model in the first place. This can lead to unintended biases in the tools’ outputs, which may read as discrimination or the reinforcement of stereotypes within generated content. Biased outputs could inadvertently reflect gender, racial, or cultural biases, which could harm your website's inclusivity and credibility.</div></div><div data-component-type="heading"><h2 id="copyright-infringement" level="4">Copyright infringement</h2></div><div data-component-type="text"><div>While AI-generated content can significantly speed up the creative process, it may sometimes generate content that resembles copyrighted materials, or trademarks of other companies. This could put you at risk of infringing on copyright and trademark laws, in cases where the AI-generated content is identical or closely resembles existing protected content. </div></div><div data-component-type="heading"><h2 id="data-protection" level="4">Data protection</h2></div><div data-component-type="text"><div>Wix takes your privacy seriously, and wishes to protect <a data-composite="true" href="https://support.wix.com/en/article/privacy-retrieving-your-wix-account-data" target="">your privacy</a> as well as the <a data-composite="true" href="https://www.wix.com/manage/privacy" target="_blank">privacy of your site visitors</a>. Due to the nature of generative AI models, its possible that some generated content may include the personal information of others. </div></div><div data-component-type="heading"><h2 id="misinformation-and-accuracy-of-ai-tools" level="4">Misinformation and accuracy of AI tools</h2></div><div data-component-type="text"><div>AI-generated content, while often high-quality, is not guaranteed to be accurate or truthful. Occasionally, these tools produce outputs that may contain misinformation or inadvertently promote false narratives. This can be especially concerning if you rely on this content to convey important information on your website, which may lead to a loss of credibility.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recommendations-for-safe-and-responsible-ai-use" level="3">Recommendations for safe and responsible AI use</h2></div><div data-component-type="text"><div>As a user of Wix’s AI tools, you have an essential role in responsible AI usage. There are many ways in which you can reduce such risks, so here are some best practices to keep in mind:</div></div><div data-component-type="text"><ul>
  <li>Always recheck generated AI outputs to confirm that they meet your expectations and that the information is accurate, and reflects your intention. It is recommended to approach each output with a critical eye and verify any factual information before publishing it on your website. </li>  <li>Note that while the content was generated by AI, you are still responsible for the content, so make sure that the content complies with <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="_blank">Wix’s Content Guidelines</a>. </li>  <li>Be mindful of possible biases within AI-generated content and edit as necessary to align with your values and intended purposes.</li>  <li>Avoid creating or promoting deepfake content or misinformation, as it can damage your credibility and be harmful to your site visitors or others. </li>  <li>Do not copy or use others’ content as part of your input without permission, as this may cause the AI tools to generate copyrighted material.</li>  <li>Avoid using AI outputs that appear too similar to existing works of art, paintings, or trademarks and logos of other companies. </li>  <li>Consider editing the AI outputs to ensure that the final result is uniquely your own.</li>  <li>Don’t use others’ personal information as part of your input without consent and permission. </li>  <li>Check the output to see if it includes personal details or real individuals, and consider changing identifying details if they appear in the generated content. </li>  <li>Consider informing your site’s visitors that some content was AI-generated, to provide transparency and maintain trust.</li>  <li>As always when using Wix, ensure you comply with your local and applicable laws, regulations and policies. </li></ul></div><div data-component-type="text"><div>Generative AI is a powerful tool, but using it responsibly is essential. By understanding these risks and taking precautions, you can make the most of AI’s benefits while protecting yourself, your site visitors, and others. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Wix cannot guarantee or ensure that the use of our services is compliant with all local AI laws and regulations.</li>  <li>You are responsible for reviewing the generated content and comply with local legislations and regulations with respect to the actual use of the AI tools and the generated content. The explanations and information provided herein are only general and high-level explanations and information.</li>  <li>You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in using AI tools. </li></ul></div></div></div>

Name of service provider: Wix.comDate of submission: February 16,  2024Reporting period: January 1, 2024 - December 31, 2024Established in 2006, Wix.com Ltd. is a leading global web development compan...

DSA Transparency Report 2024

<div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div><strong>Name of service provider</strong>: Wix.com</div><div><strong>Date of submission</strong>: February 16,  2024</div><div><strong>Reporting period: </strong>January 1, 2024 - December 31, 2024</div></div></div></div><div data-component-type="text"><div>Established in 2006, Wix.com Ltd. is a leading global web development company, offering SaaS solutions to hundreds of millions of users worldwide.</div></div><div data-component-type="text"><div>Wix.com was founded on the belief that the internet should be accessible to all, with a mission to enable anyone to create a personalized, professional-looking online presence.</div></div><div data-component-type="text"><div>Wix provides innovative, complete solutions distinguished by performance, security, and reliable infrastructure for both self-creators and professionals. With a comprehensive suite of AI-powered tools, Wix has revolutionized web development, empowering users to create, manage, and grow their businesses online.</div></div><div data-component-type="text"><div>Our easy-to-use tools and cutting-edge technologies simplify the web creation process, allowing individuals and businesses to design stunning websites, online stores, and portfolios without any coding skills. The freemium SaaS model offers both free and premium services, ensuring that Wix users of all skill levels can thrive in the online landscape.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-and-the-digital-services-act" level="3">Wix and the Digital Services Act</h2></div><div data-component-type="text"><div>Wix aligns with the European Commission’s efforts to address harmful content online. Since the DSA was enacted in July 2022, we’ve been committed to adhering to its guidelines. </div></div><div data-component-type="text"><div>Beyond meeting the DSA requirements, Wix continues to enhance user experience, expand control features, and strengthen transparency to further our mission of fostering a safe, positive, and empowering online community.</div></div><div data-component-type="text"><div>This transparency report includes data for content, users, and reporters from across the EU Member States. This report covers 12 months of data: from January 1, 2024 to December 31, 2024.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="wix-policies" level="3">Wix policies</h2></div><div data-component-type="text"><div>Wix’s <a data-composite="true" href="https://www.wix.com/about/terms-of-use" target="">Terms of Use</a>  binds users to various guidelines and policies regarding the content they create at Wix. These include our <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="">Content Guidelines</a> and related policies, which explain what is and isn’t allowed at Wix. Together, we refer to these as “guidelines” or our “policies&quot;.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="content-policies" level="4">Content policies</h2></div><div data-component-type="text"><div>Wix does not pre-approve the content of our users’ sites and may monitor them for security or safety reasons.</div></div><div data-component-type="text"><div>However, if we receive a valid notice justifying a site's removal - or decide that a user’s content is not in compliance with our Terms of Use and/or our guidelines - we reserve our right to act. This means removing any illegal and/or non-compliant content immediately; as appropriate, and as required by law.</div></div><div data-component-type="text"><div>Our policies prohibit the creation and publication of the content containing:</div></div><div data-component-type="text"><ul>
  <li>Intellectual property infringements</li>  <li>Adult and sexually explicit material used in abusive manners</li>  <li>Spam</li>  <li>Phishing</li>  <li>Harmful technology</li>  <li>Bullying, harassment and defamation</li>  <li>Violence and hate speech</li>  <li>Terrorist content</li>  <li>Illegal and regulated goods and services</li>  <li>Self-harm</li></ul></div><div data-component-type="text"><div>We work hard to enforce our policies as we strive to maintain a free and secure environment for our users and their visitors. This includes using automated tools, manual review and a hybrid approach that combines elements, both to assess content, and to remove or block violating content</div></div><div data-component-type="text"><div>Additionally, we make sure to act upon the actions of repeating offenders and have a policy in place for multiple infringements caused by the same user.</div></div><div data-component-type="text"><div>Further, Wix has measures and protection against misuse in place. We hold accountable reporters of violating content who act in bad faith, as we strive to protect our users and their use of our services as a way to express themselves in a free and unbiased way.</div></div><div data-component-type="text"><div>If we learn that reports submitted by a specific reporter, via our internal notice and action system, are false or unlawful, we suspend the ability of such a reporter to submit notices via our support systems.</div></div><div data-component-type="text"><div>Besides enforcing <a data-composite="true" href="https://www.wix.com/about/content-guidelines" target="">Wix Content Guidelines</a>, we hold in high regard applicable laws of the EU and its Member States. When we are made aware that specific content violates Wix guidelines, we take necessary action against it worldwide.</div></div><div data-component-type="text"><div>If we determine that content violates local law, but does not otherwise violate Wix’s guidelines or Terms of Use, we remove it in a specific jurisdiction by blocking it in the country or region at issue.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="law-enforcement-guidelines" level="4">Law enforcement guidelines</h2></div><div data-component-type="text"><div><a data-composite="true" href="https://www.wix.com/about/law-enforcement-requ" target="">Wix Law Enforcement Guidelines</a> provides practical information for law enforcement agencies and other governmental entities that wish to obtain data held by Wix, or report any illegal content in accordance with an applicable law. </div></div><div data-component-type="text"><div>These guidelines are an informational resource only. They are not intended to preclude due process under the applicable laws in relation to the responses Wix provides in any particular case. Wix reserves the right to act in each individual case in accordance with the mandatory legal requirements applicable to us.</div></div><div data-component-type="text"><div>Before submitting any request to Wix.com, we ask that all law enforcement agencies read this policy to make sure they fully understand our practices.</div></div><div data-component-type="text"><div>The information on the number of orders to provide information about Wix users is available in the <a data-composite="true" href="https://support.wix.com/en/article/dsa-transparency-report-2024#data-and-numbers" target="">data and numbers section</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="internal-complaint-handling-system" level="3">Internal complaint handling system</h2></div><div data-component-type="text"><div>Wix has an internal complaint handling system to process inquiries submitted in accordance with DSA requirements.  The notices may be submitted by:</div></div><div data-component-type="text"><ul>
  <li>Users residing in the EU</li>  <li>Users residing outside of the EU about content accessible within the EU</li>  <li><a data-composite="true" href="https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32022R2065#d1e2973-1-1" target="">Trusted Flaggers</a> appointed by the European Commission</li></ul></div><div data-component-type="text"><div>If users or third-party complainants find any content or behavior of our services that they consider to be illegal, or in violation of Wix Content Guidelines, or of any other Wix Terms, they can report it via our <a data-composite="true" href="https://www.wix.com/abuse" target="">content abuse forms</a>.</div></div><div data-component-type="text"><div>The abuse forms are divided by types of infringing content users may encounter at Wix to ease the reporting process.</div></div><div data-component-type="text"><div>Our Policy Team reviews the report and takes relevant action in a timely manner. By using these forms, reporters consent to submit inquiries in good faith and not misuse any reporting or the appeals channel by making baseless reports or appeals.</div></div><div data-component-type="text"><div>In order to process the requests submitted via the abuse forms, the reporters are asked to provide as much detailed information as possible. This includes clearly defining the reported content by providing direct links of site pages where such content is located. </div></div><div data-component-type="text"><div>Additionally, reporters are expected to provide statements of reason why they believe Wix is required to act on a certain content, and clarify whether the report is based on a Member State law  violation, or a Wix Terms of Use infringement.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="actions-against-illegal-content-and-violations-of-wix-terms" level="3">Actions against illegal content and violations of Wix Terms</h2></div><div data-component-type="text"><div>If users upload any content that violates an applicable law, Wix Content Guidelines, any other Wix Terms, or any other agreement between users and Wix that governs their use of any Wix services, we may, as appropriate and necessary, with or without notice:</div></div><div data-component-type="text"><ul>
  <li>Warn the user</li>  <li>Restrict the visibility of any infringing or violating content, including removal of or disabling access to such content</li>  <li>Suspend, terminate or restrict monetary payments</li>  <li>Suspend or terminate the provision of Wix services in whole or in part</li>  <li>Suspend or terminate the user account</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="detection-and-enforcement" level="3">Detection and Enforcement</h2></div><div data-component-type="text"><div>As described above, individuals may report content they believe infringes our guidelines or Member State laws. If we determine an infringement of our Terms, or an apparent violation of Member State laws, we act either via proactive or reactive measures.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Proactive measures</h2></div><div data-component-type="text"><div>Based on the &quot;Good Samaritan&quot; provision outlined in the DSA, Wix undertakes voluntary investigations aiming to identify and act against illegal content. We do this by applying a combination of automated tools and human review to proactively moderate content created by our users. Prior to removing such detected content, we hide it and notify the affected user.</div></div><div data-component-type="text"><div>Our automated tools are designed to make our best efforts in trying to identify specific illegal content, or content that violates our terms and policies, such as:</div></div><div data-component-type="text"><ul>
  <li><strong>Child Sexual Abuse Material (CSAM</strong>): Once identified, our team of trained moderators reviews and, if necessary, takes action on suspicious content.</li>  <li><strong>Phishers and fraudster behavior: </strong>Based on specific patterns, we strive to identify accounts that have the purpose of conducting any form of web forgery. This includes publishing malicious websites, or tricking visitors into giving up sensitive information such as passwords, account details, or credit card numbers.</li></ul></div><div data-component-type="text"><div>We apply the latest modelling methodologies and continuously review our automated decision models. We are constantly research new data and apply the latest technical breakthroughs which allow us to maintain or improve our performance to successfully detect infringing content.</div></div><div data-component-type="text"><div>To maintain and improve the quality of automated decision making tools, we evaluate the performance of specific machine learning models through offline analysis and online testing before setting them to production. We assess many metrics to determine the effectiveness of our automated decision making tools before and after launch. We constantly re-asses information and other relevant KPIs to continually identify areas for improvement.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="4">Reactive measures</h2></div><div data-component-type="text"><div>In addition, Wix employs the following reactive measures:</div></div><div data-component-type="text"><ul>
  <li><strong>Communication channels: </strong>Wix offers channels allowing both individuals and law enforcement agencies to report content that allegedly violates the law, and/or our terms and policies.</li>  <li><strong>Moderation: </strong>We provide ongoing training and support to ensure that our moderators have the necessary skills and knowledge to moderate content effectively.</li></ul></div><div data-component-type="text"><div>As a general rule, we base our assessment and decision-making for content moderation on the specific content users have made available online via our hosting services. This includes information contained in any notices we receive. However, where appropriate, we may also consider actions and statements made outside of our services in order to maintain a safe and respectful environment for all our customers and our users’ users.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="data-and-numbers" level="3">Data and numbers</h2></div><div data-component-type="text"><div>Please find the numbers of internal complaint system notices, Member States’ removal and user data orders, and Trusted Flaggers inquiries, as well as the median processing time of each type of complaint in our <a data-composite="true" href="https://e23ef30e-3145-4ed2-ae53-3a0910aef87e.usrfiles.com/ugd/e23ef3_aacc3b098e71453c9ed7a0b996bbf5e3.xlsx" target="_blank">Transparency Report</a>.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="conclusion" level="3">Conclusion</h2></div><div data-component-type="text"><div><br />
Wix's primary objective is to ensure the safety of our users and employees. All the actions outlined in this report are aimed at earning and maintaining our customers’ trust. We strive to improve online safety and to make the internet a better place. </div></div><div data-component-type="text"><div>Alongside our strong and proactive controls, we are constantly developing new tools and enhancing our technology to identify bad actors and illegal content, ensuring they are prevented from appearing at Wix. </div></div><div data-component-type="text"><div>We proactively tackle phishing and inappropriate content before users and their visitors ever face it. In cases where things fall through and are reported, we act as fast as possible to disable the content, hold infringers accountable, and use these occurrences to strengthen our future prevention and monitoring efforts.</div></div><div data-component-type="text"><div>We will continue to innovate and collaborate with industry partners and governments to improve consumer outcomes. Updates on our ongoing efforts, including those mandated by the DSA, will be shared every year through this transparency report.</div></div>

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