Wix Bookings: Troubleshooting Availability for Appointments

When you create an appointment, you decide who provides the service. The availability of appointments depends on the working hours of your selected staff members. Staff hours are based on your default business hours, but you can customize each staff member's hours individually.

Customers can't book an appointment that ends after the relevant staff members' hours. So, for example, if you work until 6:00 PM, and offer a two-hour-long service, clients can't book it at 5:00 PM.

Learn how to set a staff member's available hours.

You can set custom hours for your staff, either as one-time or recurring appointments from your Work Schedule dashboard. These custom hours replace the default ones. This can also affect appointment availability, especially if multiple staff members have custom schedules. 

Learn more about editing your staff members' working hours.

Your default work hours determine the available hours during which clients can book appointments. Make sure to update your default hours, so clients know when they can book their appointments. These hours apply to all new staff members automatically.

Learn more about setting your default work hours. 

You can manually block any day or part of a day in your Wix Bookings calendar for you or for a staff member. The times you block are not available for bookings.

Learn how to block time on your calendar.

You and your staff members can sync your personal calendars with the Wix bookings calendar. Events on personal calendars can block off time on Wix calendars, preventing clients from making bookings. 

We recommend you read important information on how synced calendars work. 

Appointment time slots control how often available hours appear. For example, if you set them at 45 minutes, clients see appointments listed every 45 minutes on your live site (see image below).

You can decide if you want all appointments to have the same time interval on the calendar or if the interval should be based on the service duration plus an additional buffer time.

Learn how to set your time slot durations.

Need a break between sessions? You can set a time buffer between sessions to make sure client sessions aren't booked back-to-back.

For example, if you provide a 1-hour service, you can add a 15 min buffer so if a client books from 9:00 - 10:00, a different client will only be able to book the 10:15 - 11:15 slot.

Learn how to set a time buffer between sessions.

Set limits on exactly how far in advance and how close to your sessions clients can book. 
For example, you can prevent clients from booking too far in advance (e.g. more than 2 months before the session). You can also prevent clients from booking last minute (e.g. less than 3 hours before the session starts).

Learn how to set your booking window.

If no available time slots appear for one of your services on your site, check if:

You choose how to display your appointment slots to your clients, depending on the service duration or using fixed intervals. You can also add a time buffer between appointments, so your staff have enough time to prepare for the next client. 

You offer a service lasting 30 minutes with a 10-minute buffer starting from 9am, your available appear as follows: 09:00, 09:40, 10:20... etc. 

You offer a service lasting 30 minutes with a 10-minute buffer, but clients can only book every 30 minutes, as follows: 10:00, 10:30, 11:00... etc. In this case, if a client books the available slot at 10:30, the slots at 10:00 and 11:00 won't be bookable with the same staff member, because of the session duration and buffer time.

If your staff member does not appear as available for a specific time slot, check if:

Tip: Manually schedule an appointment, and test how it appears on your Booking calendar, and how soon before, and after, the appointment you can add another appointment at the same location with the same staff member. You can then delete the test appointment.

Check your booking window in Booking Policies for the affected service. Also double-check that the staff member's working hours are set up correctly. 

Also, check if:

Make sure the selected staff member's availability is set to the location.

Check your booking window in Booking Policies for the affected service.