Learn how to use Wix to build your site and business.

Design and manage your site using intuitive Wix features.

Manage subscriptions, plans and invoices.

Run your business and connect with members.

Learn to purchase, connect or transfer a domain to your site.

Get tools to grow your business and web presence.

Boost your visibility with SEO and marketing tools.

Get advanced features to help you work more efficiently.

Find solutions, learn about known issues or contact us.

Improve your skills with our courses and tutorials.

Get tips for web design, marketing and more.

Learn to increase organic site traffic from search engines.

Build a custom site using our full-stack platform.

Get matched with a specialist to help you reach your goals.

In this article

Step 1 | Onboard the Front Desk Agent
Step 2 | Access the Front Desk Agent dashboard
FAQs

Home

Creating your site

AI tools

Using AI to create & manage your site

AI Tools: Adding and Setting Up the Front Desk Agent

3 min

In this article

Step 1 | Onboard the Front Desk Agent
Step 2 | Access the Front Desk Agent dashboard
FAQs

Get started with using the Front Desk Agent, Juno, your proactive assistant that manages and improves customer engagement. Juno instantly organizes your incoming messages, drafts personalized replies, and provides cross-channel business insights.

Follow these steps to add and set up Juno so you can focus on growing your business, while your customer communication runs smarter and smoother in the background.

A screenshot of the Front Desk Agent dashboard.

Before you begin:

Make sure your site is published and you have connected the relevant communication channels, with incoming messages in your Inbox.

Step 1 | Onboard the Front Desk Agent

Begin by onboarding the Front Desk Agent to your site. Juno scans your site and reviews past conversations with customers, so that it can answer visitors' questions more accurately using your site data.

To onboard the Front Desk Agent:

Dashboard

Wix app

Go to the Front Desk Agent in your site's dashboard.
Click Let's Get Started.
Click Go to Dashboard.

Note:

You won't be able to begin reviewing and approving responses until Juno is done scanning your site.

A screenshot of onboarding Juno in the Wix dashboard.

Step 2 | Access the Front Desk Agent dashboard

Once you've initially onboarded the Front Desk Agent, you're transferred to the dashboard. This is where you manage your communications with site visitors, customize your agent's tone and voice, and more.

Note:

The first time you enter the dashboard, it will show your conversations from the last 30 days. If you have older messages, head over to your Inbox to respond.

In the dashboard you can do the following:

Review & approve messages: Go through each conversation and review the message prepared by the agent before sending it.
Chat with Juno: Get a summary of your open conversations, ask any question about your contacts, manage your Front Desk Agent settings, and more.
Customize your settings: Adjust the agent's tone and voice when replying to conversations, create training rules to improve the agent's accuracy, and add priority guidelines.

Tip:

Learn how to manage your Front Desk Agent.