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  1. Managing your business
  2. Managing your customers
  3. Wix Inbox
  4. Wix Inbox: Connecting Your Communication Channels

Wix Inbox: Connecting Your Communication Channels

In this article
  • Understanding your communication channels
  • Managing email channels
  • Managing direct message platforms
  • Managing phone & Messaging channels
  • FAQs
Wix Inbox lets you manage all your communication channels in one place, so you can stay connected with leads and customers without switching between apps. Link your email account and integrate popular messaging platforms like Instagram, Facebook, and WhatsApp to centralize and streamline your communication.
Connecting your channels helps you:
  • View all conversations in one place, no matter the platform.
  • Maintain a professional presence across all platforms.
  • Engage with leads and customers in a timely manner.
Connect your channels now

Understanding your communication channels

You can connect and manage the following types of communication channels in Wix Inbox:
  • Email channels: Use your personal email or business email to send and receive messages with ease.
  • Direct message platforms: Integrate popular platforms like Instagram Business, Facebook, or WhatsApp Business.
When you access Wix Inbox, you see all your messages from every connected channel and you also see which platform your messages are coming from.
When you reply to a message or compose a new message, you can choose which channel to use. For example, if a customer contacts you on Instagram, choose to send your reply via Instagram. If you want to send an important file or need a more formal communication, you can change the channel and reply via email instead.
A screenshot of choosing which communication channel to message with in Wix Inbox.

Managing email channels

You need to connect an email channel to send emails from Wix Inbox, such as a Gmail account, Outlook account or a business email. All outgoing emails from your site, such as contact form responses or store order updates, are sent from the email address you connect.
When you connect your email account, you can see and respond to Wix Inbox messages directly from it.
A screenshot of email channels in the communication settings page
Tip:

If you want to disconnect an email channel, click Manage App and Disconnect to stop email communications. The email channel will still be installed and you'll see an 'Inactive' badge on it.
Screenshot showing the Inactive badge next to a communication channel

Managing direct message platforms

Stay on top of platform-specific chats by integrating messaging apps with Wix Inbox.

Connect direct message platforms like:

  • Wix Smart Chat: Respond to site visitors instantly with an AI-powered chat that learns about your business, answers queries, and captures new leads around the clock.

  • Instagram Business: Connect your Instagram page to Wix Inbox to manage Instagram messages. 

  • WhatsApp Business: Connect WhatsApp Business to Wix Inbox to manage WhatsApp messages.
    Tip: If you're using Wix Smart Chat on your site, you can let AI reply to your WhatsApp messages. Learn how to activate AI replies for WhatsApp.

  • Facebook: Connect your Facebook page to Wix Inbox to manage Facebook messages.

A screenshot of a list of direct message platforms

Managing phone & Messaging channels

Connect your business phone line to communicate with customers via calls or messages.
You can use your Business Phone Number to handle business calls and texts using a dedicated number for your business.
Note:
This is available only for existing Business Phone Number users. 
A screenshot of phone & SMS channels.

FAQs

Click a question below to learn more about this.

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In this article
  • Understanding your communication channels
  • Managing email channels
  • Managing direct message platforms
  • Managing phone & Messaging channels
  • FAQs

Did this help?

|