Wix Inbox: Connecting Your Communication Channels
4 min
In this article
- Understanding your communication channels
- Managing email channels
- Managing direct message platforms
- Managing phone & SMS channels
- FAQs
Wix Inbox lets you manage all your communication channels in one place, so you can stay connected with leads and customers without switching between apps. Link your email account and integrate popular messaging platforms like Instagram, Facebook, and WhatsApp to centralize and streamline your communication.
Connecting your channels helps you:
- View all conversations in one place, no matter the platform.
- Maintain a professional presence across all platforms.
- Engage with leads and customers in a timely manner.
Understanding your communication channels
You can connect and manage the following types of communication channels in Wix Inbox:
- Email channels: Use your personal email or business email to send and receive messages with ease.
- Direct message platforms: Integrate popular platforms like Instagram Business, Facebook, or WhatsApp Business.
- Phone & SMS: Manage calls and SMS communication with a business phone number.
When you access Wix Inbox, you see all your messages from every connected channel and you also see which platform your messages are coming from.
When you reply to a message or compose a new message, you can choose which channel to use. For example, if a customer contacts you on Instagram, choose to send your reply via Instagram. If you want to send an important file or need a more formal communication, you can change the channel and reply via email instead.
Managing email channels
Every Wix site comes with a default email address, called a preset email. This lets you respond to customer inquiries right away – even if you haven't set up your own email address.
Important:
Preset emails are not HIPAA-compliant and therefore not recommended for sending sensitive information.
Once you connect your Gmail account, the preset email is removed – all outgoing emails from your Wix site will use your own address (e.g. contact form responses, messages about store orders, etc). This also lets you see and respond to Wix Inbox messages, directly from Gmail.
Other ways to change your sender email:
You can purchase a Google Workspace business email through Wix or connect a business email purchased outside of Wix. This also changes the sender for emails sent from your site, but you manage the rest of the conversation from your email provider's inbox.
Managing direct message platforms
Stay on top of platform-specific chats by integrating messaging apps with Wix Inbox.
Connect direct message platforms like:
- Wix AI Site Chat: Respond to site visitors instantly with an AI-powered chat that learns about your business, answers queries, and captures new leads around the clock.
- Wix Chat: Chat with visitors in real-time on your site and offer personalized support.
- Instagram Business: Connect your Instagram page to Wix Inbox to manage Instagram messages.
- WhatsApp Business: Connect WhatsApp Business to Wix Inbox to manage WhatsApp messages.
- Facebook: Connect your Facebook page to Wix Inbox to manage Facebook messages.
Managing phone & SMS channels
Connect your business phone line to communicate with customers via calls or SMS messages.
You can use your Business Phone Number to handle business calls and texts using a dedicated number for your business.
Note:
This is available only for existing Business Phone Number users.
FAQs
Click a question below to learn more about this.
Can I change my preset email?
Can I use the preset email instead of my Gmail account?
How many email addresses can I connect to Wix Inbox?
Can I manage communication channels from my mobile device?
at the bottom.
at the top.
Will more communication channels be available to connect in the future?
