Wix SMS lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promptly, h...

Wix SMS: Getting Started

<div data-component-type="text"><div>Wix SMS lets you send automated text messages to your customers, so you can keep them informed without manual effort. This saves you time and ensures important updates reach your customers promptly, helping to reduce no-shows and confusion.</div></div><div data-component-type="text"><div>For example, when a customer reserves a table at your restaurant, they automatically receive a confirmation text. Alternatively, when a customer books a class, they receive an SMS reminder to remind them of their upcoming session.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/6d7c1669-467e-4ed8-94a3-a431882fcd2f/21a3d7dc-934e-4f3c-9c87-3fc22dd30293.png" alt="A screenshot of the SMS Settings page in the dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>Wix SMS is not yet available for all users. If it is available on your site, you need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using it.</li>  <li>Currently, Wix SMS allows you to send pre-installed texts for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. You can't create your own automations or compose your own messages.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="setting-up-wix-sms" level="3">Setting up Wix SMS</h2></div><div data-component-type="text"><div>Set up and review automated notifications that include sending SMS messages in your site's dashboard. Enable or disable notifications, edit notifications, or reset notifications to their default settings.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>The ability to send automated SMS messages to your contacts is managed through <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder" target="">Wix Automations</a>. You can view and <a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-managing-your-automations" target="">manage all your automations</a> from the Automations page in your site's dashboard.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To set up Wix SMS:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Settings" target="_blank">Go to SMS Settings</a> in your site's dashboard.</li>  <li>(If your site is not upgraded) Click <strong>Upgrade</strong>. 
    <ol>
      <li>Click <strong>Select</strong> under the plan you wish to purchase.</li>      <li>Select a billing cycle and click <strong>Continue to Checkout</strong>.</li>      <li>Enter your payment details and click <strong>Submit Purchase</strong>. <br />
<strong>Note: </strong>After submitting your purchase, your bank may require you to <a data-composite="true" href="https://support.wix.com/en/article/paying-for-wix-services-strong-customer-authentication-sca-and-3d-secure-3ds" target="">verify your identity</a>. If you're experiencing any issues with the authentication process, contact your bank directly.</li>      <li>Go back to the <strong>SMS Settings</strong> page and click <strong>Refresh Page</strong>.</li>    </ol>  </li>  <li>Click <strong>Outgoing Notifications</strong> under the <strong>Your automated texts </strong>section to manage the texts getting sent. You can find which notifications send texts by seeing 'SMS' next to the notification name.<br />
<strong>Tip:</strong> <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Learn more about managing outgoing notifications.</a></li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/108ee011-ad2a-4743-8db2-f7f04a09c809/dcae694b-9d4f-4801-8525-a89710cb94ff.png" alt="A screenshot of highlighting which notification is sent by SMS in the Outgoing Notifications page in the dashboard." /></div></div><div data-component-type="text"><ol>
  <li>Choose what to do:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Enable or disable a notification</h4><div class="collapsible-content"><ol>
  <li>Click <strong>View Summary</strong> next to the relevant notification.</li>  <li>Click the <strong>Active/Inactive </strong>toggle to start or stop it from running.</li></ol><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/d261dae2-5a2f-48af-9042-5469c35a25de/227b1d1d-79f6-428a-99cd-c27a6d825dcd.png" /></div><div><br /></div><div><strong>Note: </strong>Wix Table Reservations and Wix Restaurants (New) notifications are active by default. Wix Bookings notifications are inactive by default.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Edit a notification</h4><div class="collapsible-content"><div>You can edit the automation for notifications that include both sending an email and SMS.</div><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/09/15/dabb66ae-1548-4776-8a64-f9d2331c732f/c65b0148-4a1a-4abf-b852-5b6c5737fa9b.png" /> next to the relevant notification and select <strong>Edit</strong>.</li>  <li>Choose what you want to do:</li></ol><ul>
  <li><strong>Edit the </strong><a data-composite="true" href="https://support.wix.com/en/article/the-new-automation-builder-customizing-automated-emails" target=""><strong>'Send an email' action</strong></a><strong>:</strong> Customize the sender details, change or edit the email template, change the email type, and set the email's recipients.</li>  <li><strong>Customize the automation:</strong> Add a <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-creating-an-automation-with-the-new-builder#add-a-delay" target="">delay</a> and <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-creating-an-automation-with-the-new-builder#add-a-condition" target="">condition</a> to specify when you want the automation to happen.</li>  <li><strong>Delete an action: </strong>Remove an action from the automation by clicking <strong>Delete Action </strong>below the action.</li>  <li>Click <strong>Publish Changes</strong>.</li></ul><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/c17c9d8c-f165-4a0e-908a-587c24d4f356/9f4a1986-4a69-4790-98f4-e74e769f2a25.png" /></div><div><strong>Notes:</strong></div><ul>
  <li>The <strong>Send an SMS</strong> action cannot be edited in a notification.</li>  <li>Even if you remove the <strong>Send an SMS </strong>action<strong> </strong>from an automation, it still appears in the notifications list on the SMS Settings page.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Reset a notification to its default setting</h4><div class="collapsible-content"><div>You can always reset an automation if you have changed its settings, for example if you have modified or deleted one of the actions.</div><div><br /></div><div>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/09/15/dabb66ae-1548-4776-8a64-f9d2331c732f/c65b0148-4a1a-4abf-b852-5b6c5737fa9b.png" /> next to the relevant notification and select <strong>Revert to default</strong>.</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/f5f7bd23-aef4-4501-a3b7-f1d4c588c81e/daa237f2-77d0-4eca-a609-f0a84adbeb15.png" /></div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Your upgraded site plan comes with a certain number of automated texts each month. To increase your quota, <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-upgrading-wix-sms" target="">upgrade your SMS plan</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about Wix SMS.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How many SMS messages can I send?</h4><div class="collapsible-content"><div>The number of texts you can send per month depends on the number of texts included in your site plan and in any standalone SMS plan you've purchased. You can see <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota" target="">your monthly SMS quota</a> at the top of your <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Settings" target="_blank">SMS Settings</a> page.</div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/12/26/251ec3fd-c5a1-4750-8f6f-ddd55257869f/8b859162-741e-46f9-a622-e0edda77a0e7.png" /></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What number are the SMS messages sent from?</h4><div class="collapsible-content"><div>The messages are sent to your customers from a generic Wix phone number. This number cannot be changed.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What's the difference between sending texts in Wix SMS versus Business Phone Number?</h4><div class="collapsible-content"><div>Wix SMS automatically sends pre-installed texts while <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-started-9797633" target="">Wix Business Phone Number</a> can be used for both phone calls and texts, and the texts that you send are composed and sent by you. <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-sending-texts-via-wix-sms-vs-wix-business-phone-number" target="">Learn more about the differences between the two products</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Where can I see all the automated notifications getting sent to customers?</h4><div class="collapsible-content"><div>You can see all your automated notifications on your <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page. On this page, you can manage and edit all your outgoing notifications and view stats such as the number of times the automation was triggered.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are SMS pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed SMS automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div>

Your monthly SMS quota determines the number of texts you can send each month. Your quota is made up of:
  The number of texts included in your site plan.  The number of texts included in any standalo...

Wix SMS: Your SMS Quota

<div data-component-type="text"><div>Your monthly SMS quota determines the number of texts you can send each month. Your quota is made up of:</div></div><div data-component-type="text"><ul>
  <li>The number of texts included in your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">site plan</a>.</li>  <li>The number of texts included in any standalone SMS plan you've purchased.</li></ul></div><div data-component-type="text"><div>For example, you could have 200 texts included in your site plan and an additional 500 texts included in your SMS plan.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/08/11/123961fd-31d7-46d7-8b91-0ea1683ffd73/7dfc1e1d-2c4c-4774-b82d-e9db129bd2fa.png" alt="A screenshot of an SMS quota on the SMS Settings page." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="viewing-your-sms-quota" level="3">Viewing your SMS quota</h2></div><div data-component-type="text"><div>Check your SMS quota so you know how many monthly SMS messages you have used and how many you have left to send.</div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        View your SMS quota
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://manage.wix.com/account/site-selector/?actionUrl=https%3A%2F%2Fwww.wix.com%2Fdashboard%2F%7BmetaSiteId%7D%2Fwix-sms%3F&amp;title=Select+a+site&amp;primaryButtonText=Go+to+SMS+Settings" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Take me there
      </a>
  </div>
</div>
  
</div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Notes:</div><div class="info-content"><ul>
  <li>SMS messages are sent to customers via <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations" target="">pre-installed automations</a>. Once an automation is activated, it starts deducting from your SMS quota each time it is triggered. To stop it from deducting from your quota, disable the toggle under <strong>Your automated texts</strong>.</li></ul><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/08/12/95c31fe2-f091-458d-b99b-bbf36a4686dd/c0f1e5b3-63e3-4dd7-82ca-f7599c46910e.png" /></div><ul>
  <li>Wix SMS pre-installed automations are currently only available with Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota#faqs" target="">Learn more about the triggers that are available for each</a>.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="increasing-your-sms-quota" level="3">Increasing your SMS quota</h2></div><div data-component-type="text"><div>To add more SMS (text) messages to your monthly quota, you can either upgrade your existing site plan or purchase a standalone Wix SMS plan.</div></div><div data-component-type="text"><div>Each site plan includes a certain number of SMS messages per month. If you need additional SMS messages but don't want to change your site plan, you can purchase a Wix SMS plan. <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-upgrading-wix-sms" target="">Learn more about upgrading Wix SMS</a>.</div></div><div data-component-type="heading"><h2 id="" level="4">To increase your SMS quota:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Settings" target="_blank">Go to SMS Settings</a> in your site's dashboard.</li>  <li>Choose what to do:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Purchase an SMS plan</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Get More Texts</strong>.</li>  <li>Click <strong>Select</strong> under the plan you would like to purchase:
    <ul>
      <li><strong>Lite: </strong>100 monthly texts</li>      <li><strong>Starter:</strong> 500 monthly texts</li>      <li><strong>Essentials:</strong> 1,000 monthly texts</li>      <li><strong>Professional:</strong> 2,500 monthly texts</li>      <li><strong>Advanced: </strong>7,500 monthly texts<br />
<strong>Note:</strong> At this time, the Advanced plan is the largest plan we offer, but if your business requires more texts, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-request-larger-sms-quota" target="">request it</a>.</li>    </ul>  </li>  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Upgrade your site plan</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Manage Plan</strong>.</li>  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/08/12/4f96e366-dfc2-4679-bf61-179cdb2e3b36/968f0cb8-d866-46ce-b4d8-6060b7d513e7.png" />.</li>  <li>Select <strong>Upgrade plan</strong>.</li>  <li>Click <strong>Select</strong> under the plan you would like to purchase.</li>  <li>Choose the subscription period and click <strong>Continue to Checkout</strong>.</li>  <li>Enter your payment details and click <strong>Submit</strong> <strong>Purchase</strong>.</li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about your SMS quota.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are SMS pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed SMS automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How many SMS messages are included in each site plan?</h4><div class="collapsible-content"><div>Each of our plans includes a certain number of SMS messages per month. See below how many monthly SMS messages you'll receive if you choose to <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">upgrade your site</a>.</div><div><br /></div><div><strong>Business Premium plans:</strong></div><ul>
  <li><strong>Business Basic:</strong> 50 monthly SMS</li>  <li><strong>Business Unlimited:</strong> 100 monthly SMS</li>  <li><strong>Business VIP:</strong> 250 monthly SMS</li></ul><div><strong>Note:</strong> If you are a new user, you cannot upgrade to any of these plans.</div><div><br /></div><div><strong>Wix Premium plans:</strong></div><ul>
  <li><strong>Light:</strong> Doesn't include SMS</li>  <li><strong>Core: </strong>50 monthly SMS</li>  <li><strong>Business: </strong>100 monthly SMS</li>  <li><strong>Business Elite: </strong>250 monthly SMS</li>  <li><strong>Enterprise: </strong>5,000 monthly SMS</li></ul><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a premium plan.</a></div><div><br /></div><div><strong>Wix Studio plans:</strong></div><ul>
  <li><strong>Basic: </strong>Doesn't include SMS</li>  <li><strong>Standard: </strong>50 monthly SMS</li>  <li><strong>Plus: </strong>100 monthly SMS</li>  <li><strong>Elite: </strong>250 monthly SMS</li>  <li><strong>Enterprise: </strong>5,000 monthly SMS</li></ul><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a Studio plan.</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When will my SMS quota renew?</h4><div class="collapsible-content"><div>Your SMS quota renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div><div><br /></div><div>For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be &quot;topped up&quot; to a maximum of 550 SMS messages.  </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I know if I'm using texts from my site upgrade or standalone SMS plan?</h4><div class="collapsible-content"><div>If you upgrade your site (Premium or Studio plan) and also purchase an SMS plan, your plan quotas combine. </div><div><br /></div><div>For example, if you have 100 SMS messages included in your Premium / Studio plan and you purchase a Wix SMS plan for 1,000 SMS messages, your quota is now 1,100 SMS messages per month.</div><div><br /></div><div>As texts are sent, these will not necessarily come from one plan and then the other. Your quota will renew on the 1st of each month (see FAQ above). <a data-composite="true" href="https://www.wix.com/upgrade/website" target="_blank">View site upgrade plan details</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When a quota renews, will any unused messages roll over to the next month?</h4><div class="collapsible-content"><div>No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).</div></div></div></div>

Your upgraded site plan includes a certain number of SMS messages per month. To send more messages, purchase a Wix SMS plan. This is a standalone plan that works by &quot;boosting&quot; the number of ...

Wix SMS: Upgrading Wix SMS

<div data-component-type="text"><div>Your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgraded site plan</a> includes a certain number of SMS messages per month. To send more messages, purchase a Wix SMS plan. This is a standalone plan that works by &quot;boosting&quot; the number of messages in your plan.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>Wix SMS is not yet available for all users. If it is available on your site, you need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using it.</li>  <li>Currently, Wix SMS allows you to send pre-installed texts for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. You can't create your own automations or compose your own messages.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="purchasing-a-wix-sms-plan" level="3">Purchasing a Wix SMS plan</h2></div><div data-component-type="text"><div>You can purchase or upgrade an existing Wix SMS plan from your site's dashboard.</div></div><div data-component-type="heading"><h2 id="" level="4">To purchase a Wix SMS plan:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Settings" target="_blank">Go to SMS Settings</a> in your site's dashboard.</li>  <li>Click <strong>Get More Texts</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/08/11/bc7c723d-336d-4841-8b6a-54aa6a841524/45a9fac8-cb64-46c1-ad35-cb6944127f22.png" alt="A screenshot of the SMS quota in the site dashboard." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Select</strong> under the plan you would like to purchase:
    <ul>
      <li><strong>Lite: </strong>100 monthly texts</li>      <li><strong>Starter:</strong> 500 monthly texts</li>      <li><strong>Essentials:</strong> 1,000 monthly texts</li>      <li><strong>Professional:</strong> 2,500 monthly texts</li>      <li><strong>Advanced: </strong>7,500 monthly texts<br />
<strong>Note:</strong> At this time, the Advanced plan is the largest plan we offer, but if your business requires more texts, you can <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-request-larger-sms-quota" target="">request it</a>.</li>    </ul>  </li>  <li>Enter your payment details and click <strong>Submit Purchase</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>After submitting your purchase, your bank may <a data-composite="true" href="https://support.wix.com/en/article/paying-for-wix-services-strong-customer-authentication-sca-and-3d-secure-3ds" target="">require you to verify your identity</a>. If you're experiencing any issues with the authentication process, contact your bank directly.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="upgrading-your-site" level="3">Upgrading your site</h2></div><div data-component-type="text"><div>Each of our plans includes a certain number of SMS messages per month. See below how many monthly SMS messages you'll receive if you choose to <a data-composite="true" href="https://support.wix.com/en/article/upgrading-an-existing-premium-plan" target="">upgrade your site</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you need additional SMS messages but don't want to change your site's plan, you can purchase a Wix SMS plan.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Business Premium plans</h4><div class="collapsible-content"><ul>
  <li><strong>Business Basic:</strong> 50 monthly SMS</li>  <li><strong>Business Unlimited:</strong> 100 monthly SMS</li>  <li><strong>Business VIP:</strong> 250 monthly SMS</li></ul><div><br /></div><div><strong>Note:</strong> If you are a new user, you cannot upgrade to any of these plans.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Wix Premium plans</h4><div class="collapsible-content"><ul>
  <li><strong>Light:</strong> Doesn't include SMS</li>  <li><strong>Core: </strong>50 monthly SMS</li>  <li><strong>Business: </strong>100 monthly SMS</li>  <li><strong>Business Elite: </strong>250 monthly SMS</li>  <li><strong>Enterprise: </strong>5,000 monthly SMS</li></ul><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a premium plan.</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Wix Studio plans</h4><div class="collapsible-content"><ul>
  <li><strong>Basic: </strong>Doesn't include SMS</li>  <li><strong>Standard: </strong>50 monthly SMS</li>  <li><strong>Plus: </strong>100 monthly SMS</li>  <li><strong>Elite: </strong>250 monthly SMS</li>  <li><strong>Enterprise: </strong>5,000 monthly SMS</li></ul><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Learn more about choosing a Studio plan.</a></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about upgrading or purchasing an SMS plan.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are SMS pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed SMS automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When does my SMS quota renew?</h4><div class="collapsible-content"><div>Your <a data-composite="true" href="https://support.wix.com/en/article/wix-sms-your-sms-quota" target="">SMS quota</a> renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div><div><br /></div><div>For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be &quot;topped up&quot; to a maximum of 550 SMS messages.  </div></div></div></div>

Wix offers the option of communicating with your customers via SMS (text) messages through Wix SMS or Business Phone Number. Learn about the difference between the two products to determine which is m...

Wix SMS: Sending Texts via Wix SMS vs. Wix Business Phone Number

<div data-component-type="text"><div>Wix offers the option of communicating with your customers via SMS (text) messages through Wix SMS or Business Phone Number. Learn about the difference between the two products to determine which is most suitable for your operations.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Wix SMS is not yet available for all users. If it is available on your site, you need to <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">upgrade your site</a> to start using it.</li>  <li>Business Phone Number is only available to Wix users in the U.S. and Canada. You need to <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-a-phone-number" target="">purchase a business number</a> to use Business Phone Number.</li></ul></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="about-wix-sms-and-business-phone-number" level="3">About Wix SMS and Business Phone Number</h2></div><div data-component-type="text"><div>Wix offers 2 products that you can use to send SMS (text) messages to your customers:</div></div><div data-component-type="text"><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations" target="">Wix SMS</a> automatically sends pre-installed texts. For example, it sends reminder texts to your Wix Bookings customers, confirmation texts to your Wix Table Reservations customers, or order updates to your Wix Restaurants Orders (New) customers.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-getting-started-9797633" target="">Wix Business Phone Number</a> can be used for both phone calls and texts. The texts that you send are composed and sent by you.</li></ul></div><div data-component-type="text"><div>With both Wix SMS and Business Phone Number, your texts (and calls) come from your own dedicated phone number. You choose a number for your Wix SMS and a number for your Business Phone Number when you set these up.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="comparing-the-capabilities-of-wix-sms-and-business-phone-number" level="3">Comparing the capabilities of Wix SMS and Business Phone Number</h2></div><div data-component-type="text"><div>Choose the solution that works best for your business. Compare the capabilities of both products in the table below.</div></div><div data-component-type="table"><div class="table-wrapper"><table><thead><tr><th><div>Feature</div></th><th><div>Wix SMS</div></th><th><div>Wix Business Phone Number</div></th></tr></thead><tbody><tr><td><div>Make phone calls</div></td><td><div>No</div></td><td><div>Yes</div></td></tr><tr><td><div>Send texts you have composed</div></td><td><div>No</div></td><td><div>Yes</div></td></tr><tr><td><div>Send automated Bookings SMS reminders</div></td><td><div>Yes</div></td><td><div>No</div></td></tr><tr><td><div>Send automated Table Reservations SMS confirmations</div></td><td><div>Yes</div></td><td><div>No</div></td></tr><tr><td><div>Send automated Restaurants Orders (New) SMS confirmations</div></td><td><div>Yes</div></td><td><div>No</div></td></tr></tbody></table></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Wix SMS and Business Phone Number offer various plans that include different text messaging quotas. Learn more about the <a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms/purchase?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Plans" target="_blank">SMS plans</a> and <a data-composite="true" href="https://support.wix.com/en/article/business-phone-number-upgrading-your-plan" target="">Business Phone Number plans</a> you can purchase.</div></div></div></div>

Reach customers on the go and save time manually reminding them about appointments and orders by sending an automated SMS message (Short Message Service mobile text messages). Activate a pre-installed...

Wix SMS: Sending an SMS to Customers Using Pre-Installed Automations

<div data-component-type="text"><div>Reach customers on the go and save time manually reminding them about appointments and orders by sending an automated SMS message (Short Message Service mobile text messages). Activate a pre-installed automation from your site's dashboard that sends an SMS message when your customers trigger the automation.</div></div><div data-component-type="text"><div>For example, if a customer performs the automation trigger 'books a session' they will get an SMS reminder 24 hours before the session begins. The SMS message comes from a generic Wix phone number.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>Wix SMS pre-installed automations are currently only available with <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-sending-an-sms-to-customers-using-pre-installed-automations#faqs" target="">Learn more in the FAQ section of this article</a> about the specific triggers that are available.</div></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/2a0f677f-db40-44a7-a7f6-236172d1c0f8/aaef931d-4389-46b3-97df-592368dc4089.jpg" alt="A screenshot of an SMS message with reservation details." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="activating-pre-installed-sms-automations" level="3">Activating pre-installed SMS automations</h2></div><div data-component-type="text"><div>From Automations in your site's dashboard you can view all your available pre-installed automations and activate those with the 'Send SMS' action. You can enable or disable an SMS automation at any time by clicking the<strong> Inactive/Active </strong>toggle.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Once a pre-installed SMS automation is activated, it starts deducting from your SMS quota each time it is triggered. To stop the automation from deducting from your quota, disable the toggle.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To activate a pre-installed SMS automation:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Go to Automations</a> in your site's dashboard</li>  <li>Click the<strong> Installed for you </strong>tab under <strong>Your automations </strong>to view the available pre-installed automations. <br />
<strong>Tip: </strong>You can identify an SMS automation by the action 'Send an SMS'.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/98361b34-5ab0-4df4-9d10-4ac1a53db68e/b4f1d773-f7f8-4fed-9e87-798cfa056440.jpg" alt="A screenshot of pre-installed automations with Send SMS selected as the action." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>More Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/09/2ee913fc-f417-4333-8a6e-06f48622ec4a/27a76e70-7383-4fd5-b80d-9c66a46528a3.png" /> next to the automation you want to activate.</li>  <li>Click the <strong>Inactive</strong> toggle to enable it. <br />
<strong>Tip:</strong> This also changes the <strong>Status</strong> column for the automation, to show that it's now active.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/13/d7593ec4-1ca8-44f4-b034-7cb953425ce7/3e29ac61-7873-47e1-8f2f-54164e62a4a7.jpg" alt="A screenshot of the Active automations toggle" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="managing-your-sms-quota" level="3">Managing your SMS quota</h2></div><div data-component-type="text"><div>Your monthly SMS quota is determined by:</div><ul>
  <li>The number of texts included in your <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="_blank">site plan</a>.</li>  <li>The number of texts included in any standalone SMS plan you've purchased.</li></ul></div><div data-component-type="text"><div>Both plans affect your quota. For example, you could have 200 texts included in your site plan and an additional 500 texts included in your SMS plan. You can view the number of texts included in your current plan(s) in <strong>Manage Your Quotas</strong> in Automations.</div></div><div data-component-type="heading"><h2 id="" level="4">To manage your Wix SMS quota:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Open%20Wix%20Automations&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/triggers/" target="_blank">Go to Automations</a> in your site's dashboard</li>  <li>Click <strong>Manage Your Quotas</strong> next to <strong>Your automations</strong>.</li>  <li>Choose what to do next:
    <ul>
      <li>View your available SMS quota under <strong>SMS sent</strong>.</li>      <li>Click <strong>Upgrade SMS Plan</strong> to view the SMS plans available and select an alternative one.</li>    </ul>  </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2024/02/15/ba43a09a-9302-48cf-ae68-1ec5461f5623/cb35dcc6-417d-4eee-bcdd-a5f8b5a1bfdf.jpg" alt="A screenshot of the manage quotas area of the automations dashboard." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>You can also view your quota from <a data-composite="true" href="https://www.wix.com/my-account/site-selector/?buttonText=Communication%20Channels&amp;title=Select%20a%20Site&amp;autoSelectOnSingleSite=true&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/channels/settings?referralInfo=settings-lobby" target="_blank">Communication Channels</a> in your site's settings.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Here are some common questions about using Wix SMS as a pre-installed automation:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Which Wix apps are SMS pre-installed automations available for?</h4><div class="collapsible-content"><div>Currently, pre-installed SMS automations are available for <a data-composite="true" href="https://support.wix.com/en/article/sending-sms-reminders-to-clients-in-wix-bookings" target="">Wix Bookings</a>, <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-sending-reservation-notifications-to-guests" target="">Wix Table Reservations</a>, and <a data-composite="true" href="https://support.wix.com/en/article/wix-restaurants-managing-notifications-for-online-orders" target="">Wix Restaurants Orders (New)</a>. All notifications can be managed from the <a data-composite="true" href="https://support.wix.com/en/article/managing-outgoing-notifications" target="">Outgoing Notifications</a> page in your site's dashboard.</div><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Bookings</strong>:</div><ul>
  <li>Confirm a client's booking.</li>  <li>Notify clients when their booking is canceled.</li>  <li>Notify clients of changes to their booked appointment or class.</li>  <li>Notify clients when there's a change to their course.</li>  <li>Let clients know that their appointment is pending confirmation.</li>  <li>Let clients know that their appointment request has been approved.</li>  <li>Let clients know that their appointment request has been declined.</li>  <li>Remind clients about upcoming sessions.</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Table Reservations</strong>:</div><ul>
  <li>Confirm a customer's reservation (whether booked online or manually).</li>  <li>Notify when a table reservation is updated.</li>  <li>Notify when a table reservation is cancelled.</li>  <li>Remind customers of an upcoming reservation.</li>  <li>Notify customers when a reservation is declined, approved, or being reviewed (manual approval).</li></ul><div><br /></div><div>Here are the notifications you can activate for <strong>Wix Restaurants Orders (New)</strong>:</div><ul>
  <li>Notify when an order is received.</li>  <li>Notify when an order is out for delivery.</li>  <li>Notify when a pickup order is ready.</li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What number are the SMS messages sent from?</h4><div class="collapsible-content"><div>The messages are sent to your customers from a generic Wix phone number. This number cannot be changed.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I edit the content of the SMS message?</h4><div class="collapsible-content"><div>Currently you cannot edit the content of the pre-installed SMS message.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When will my SMS quota renew?</h4><div class="collapsible-content"><div>Your SMS quota renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.</div><div><br /></div><div>When your quota is renewed, or &quot;topped up&quot;, it will never exceed the total of the quotas in both plans.</div><div><br /></div><div>For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be &quot;topped up&quot; to a maximum of 550 SMS messages.  </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I know if I'm using texts from my site upgrade or standalone SMS plan?</h4><div class="collapsible-content"><div>If you upgrade your site (Premium or Studio plan) and also purchase an SMS plan, your plan quotas combine. </div><div><br /></div><div>For example, if you have 100 SMS messages included in your Premium / Studio plan and you purchase a Wix SMS plan for 1,000 SMS messages, your quota is now 1,100 SMS messages per month.</div><div><br /></div><div>As texts are sent, these will not necessarily come from one plan and then the other. Your quota will renew on the 1st of each month (see FAQ above). <a data-composite="true" href="https://www.wix.com/upgrade/website" target="_blank">View site upgrade plan details</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">When a quota renews, will any unused messages roll over to the next month?</h4><div class="collapsible-content"><div>No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).</div></div></div></div>

Currently, it is not possible to purchase a monthly SMS quota larger than the Professional SMS plan allows.Visit the SMS plan page to learn more about what's included in each SMS plan.We are always wo...

Wix SMS Request: Larger SMS Quota

<div data-component-type="text"><div>Currently, it is not possible to purchase a monthly SMS quota larger than the Professional SMS plan allows.</div><div><br /></div><div><a data-composite="true" href="https://manage.wix.com/my-account/site-selector/?siteType=HtmlWeb&amp;actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/wix-sms/purchase?&amp;title=Select%20a%20site&amp;buttonText=Go+to+SMS+Plans" target="">Visit the SMS plan page</a> to learn more about what's included in each SMS plan.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Currently, Wix SMS allows you to send pre-installed Wix Bookings and Wix Restaurants texts. You can't create your own SMS automations using Wix Automations.We are always working to update and improve ...

Wix SMS Request: Creating SMS Automations

<div data-component-type="text"><div>Currently, Wix SMS allows you to send pre-installed Wix Bookings and Wix Restaurants texts. You can't create your own SMS automations using <a data-composite="true" href="https://support.wix.com/en/article/wix-automations-about-the-new-automations-builder" target="">Wix Automations</a>.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

How to begin

Choosing a template 

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Use Wix to build your site and business. Try our AI tools to create a site, customize our templates or hire a professional to create or enhance your web presence.

Getting started

Learn how to use Wix to build your site and business.

Wix Editor basics

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Structuring your site

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Getting Started

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Learn how to create a site and manage its content with our intuitive editors. Know how to protect visitors' privacy and make sites compliant with accessibility laws.

Creating your site

Design and manage your site using intuitive Wix features.

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Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

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Connecting a domain

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Setting up your store

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Wix Stores

Setting up Wix Bookings

Creating your services

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Memberships, packages & payments

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Emails, SMS, and promotions

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Video conferencing with Wix Bookings

Fit by Wix

Wix Bookings

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Setting up Pricing Plans

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Using the Wix app for Pricing Plans

Wix Pricing  Plans

Setting up your restaurant

Creating Wix Restaurants menus (NEW)

Taking online orders (NEW)

Table reservations

Creating your Wix Restaurants menu

Taking online orders

Using the Wix  app to manage your restaurant

Wix Restaurants

Setting up Photo Albums

Selling with Photo Albums Store

Setting up Art Store

Selling with Art Store

Wix Photography

Setting up Online Programs

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Wix Online Programs

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

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