Important:From January 17th, 2024 some legacy DNS records are no longer supported for sites connected to Wix by pointing. If your site is affected, you should have received an email notifying you to u...

Wix Domain Assistant

Stay informed about important changes regarding your domain connection to Wix. Starting January 17th, 2024, some legacy DNS records will no longer be supported. If your site is affected, you’ll need to update your A Record and CNAME records in your domain host account. This article guides you through troubleshooting domain connection issues, ensuring your site is published, checking your domain status, and verifying DNS records. Follow the steps to maintain a seamless connection and keep your site live.

Before you begin:To connect your domain, you must upgrade your site.Video tutorialWatch this video tutorial or scroll down to read the full article.
  If you are unable to view your Wix site on your d...

Domain is Connected to Your Wix Site, but the Site is Not Live

Learn how to connect your domain to your Wix site effectively. This article guides you through the essential steps, including upgrading your site and ensuring your DNS records are correctly set. If you encounter issues accessing your site via your domain, check for publishing and connection status, and use the Wix Domain Assistant for troubleshooting. Watch the video tutorial for a visual guide on the process.

<div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><div>To connect your domain, you must <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="">upgrade your site</a>.</div></div></div></div><div data-component-type="heading"><h2 id="" level="2">Video tutorial</h2></div><div data-component-type="text"><div>Watch this video tutorial or scroll down to read the full article.</div></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://youtu.be/Rxa0wyLNYqg" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="text"><div><strong>If you are unable to view your Wix site on your domain, check the following:</strong></div><ul><li>You have <a href="https://support.wix.com/en/article/wix-editor-publishing-your-site">published your Wix site</a>.</li><li>You have <a href="https://support.wix.com/en/article/upgrading-your-site-to-premium-3066683">upgraded your Wix site</a>. </li><li>You have <a href="https://support.wix.com/en/article/connecting-a-domain-purchased-elsewhere">connected your domain</a>.</li><li><strong>48 hours</strong> have passed since you've <a href="https://support.wix.com/en/article/dns-records-needed-to-connect-your-domain-to-wix">changed your DNS records to Wix's records</a>.</li></ul></div><div data-component-type="text"><div>If, after 48 hours, you are still unable to access your site via your domain, use the <a data-composite="true" href="https://support.wix.com/en/article/wix-domain-assistant-3777632" target="_blank">Wix Domain Assistant</a> to determine the connection issue.</div></div>

The Secure Sockets Layer (SSL) is a security measure used by websites and browsers for communicating over the internet. A site which has an SSL certificate is secure, meaning that any data exchanged b...

Troubleshooting Your SSL Certificate

Discover how to troubleshoot your SSL certificate issues to ensure your site is secure with HTTPS. This article guides you through verifying your DNS records, waiting for domain propagation, checking DNSSEC settings, and ensuring your HTML elements use HTTPS code. By following these steps, you can enhance your site's security and provide a safer experience for your visitors.

<div data-component-type="text"><div>The Secure Sockets Layer (SSL) is a security measure used by websites and browsers for communicating over the internet. A site which has an SSL certificate is secure, meaning that any data exchanged between you and the site is encrypted. A website that implements SSL has “HTTPS” in its URL instead of “HTTP”.</div></div><div data-component-type="text"><div>If you're having issues viewing your site over a secure HTTPS connection, follow the steps below to troubleshoot your SSL certificate.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="video-tutorial" level="3">Video tutorial</h2></div><div data-component-type="text"><div>Watch this video tutorial or scroll down to read the full article.</div></div><div data-component-type="video"><div style="text-align:center"><span class="video-overlay" style="width:650px; height:375px">
  </span><iframe src="https://youtu.be/g_oSVSLIUxU" style="width:650px;height:375px;"></iframe></div></div><div data-component-type="heading"><h2 id="step-1-make-sure-your-dns-records-are-correct" level="3">Step 1 | Make sure your DNS records are correct</h2></div><div data-component-type="text"><div>For your SSL certificate to be enabled, your domain needs to be connected to your site. </div></div><div data-component-type="text"><div>Review your domain's connection method below to check you have the correct DNS records and ensure that your domain is properly connected. </div></div><div data-component-type="heading"><h2 id="" level="4">If your domain is connected via name servers:</h2></div><div data-component-type="text"><ol>
  <li>Make sure your domain host has the following name servers set for your domain:<br />
<strong>Note</strong>: Contact your domain host if you need help configuring your name servers.</li></ol></div><div data-component-type="iframe"><div class="iframe-wrapper" style="text-align:left"><iframe src="https://domain-troubleshooter.wix.com/ns-widget?type=ns" style="width:600px;height:250px;" scrolling="no"></iframe></div></div><div data-component-type="text"><ol>
  <li>Make sure you have the default A and CNAME records in your Wix account:
    <ol>
      <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>      <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>      <li>Select <strong>Manage DNS Records</strong>.</li>      <li>Check the records under the A (Host) and CNAME (Aliases) sections.</li>      <li>(Optional) Reset the records to the <a data-composite="true" href="https://support.wix.com/en/article/resetting-your-default-a-and-cname-records" target="">default settings</a>.</li>    </ol>  </li></ol></div><div data-component-type="heading"><h2 id="" level="4">If your domain is connected via pointing:</h2></div><div data-component-type="text"><div>Make sure your domain host has the following DNS records for your domain:</div><ul>
  <li><strong>A record</strong>: 
    <ul>
      <li><strong>Host name</strong>: @ (or empty)</li>      <li><strong>Value</strong>: 185.230.63.107</li>    </ul>  </li>  <li><strong>CNAME</strong>:
    <ul>
      <li><strong>Host name</strong>: www (or www.yourdomain.com)</li>      <li><strong>Value</strong>: pointing.wixdns.net</li>    </ul>  </li></ul><div><strong>Note</strong>: Contact your domain host if you need help configuring your DNS records.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2023/05/04/0435bbc4-9182-4031-b780-35bffcb3f396/4acb0205-ecc2-4ba0-8452-e14cb57260a0.png" alt="A screenshot of the DNS records needed to connect your domain via pointing." /></div></div><div data-component-type="heading"><h2 id="" level="4">If you purchased your domain from Wix:</h2></div><div data-component-type="text"><div>Make sure you have the default A and CNAME records in your Wix account:</div></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Manage DNS Records</strong>.</li>  <li>Check the records under the A (Host) and CNAME (Aliases) sections.</li>  <li>(Optional) Reset the records to the <a data-composite="true" href="https://support.wix.com/en/article/resetting-your-default-a-and-cname-records" target="">default settings</a>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-wait-until-your-domain-has-propagated" level="3">Step 2 | Wait until your domain has propagated</h2></div><div data-component-type="text"><div>If you recently updated your DNS records, wait up to 48 hours to allow your domain to complete propagation. Domain propagation is the process of updating the global chain of DNS servers around the world with the changes you made, ensuring that your site is up to date whenever anyone accesses it. </div></div><div data-component-type="text"><ul>
  <li>Learn more <a data-composite="true" href="https://support.wix.com/en/article/about-domain-propagation" target="">about domain propagation</a>.</li>  <li>Learn <a data-composite="true" href="https://support.wix.com/en/article/checking-your-domains-dns-records-using-whatsmydnsnet" target="">how to perform a DNS lookup</a> to check which DNS servers have been updated with your DNS records.</li></ul></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-3-ensure-that-dnssec-is-not-signed" level="3">Step 3 | Ensure that DNSSEC is not signed</h2></div><div data-component-type="text"><div>If you purchased your domain outside of Wix, check with your domain host to make sure that <strong>DNSSEC is not signed</strong> for your domain as it can interrupt the propagation process. Learn more <a data-composite="true" href="https://www.icann.org/resources/pages/dnssec-what-is-it-why-important-2019-03-05-en" target="_blank">about DNSSEC</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Purchased your domain from Wix?</div><div class="info-content"><div>If you purchased your domain from Wix, disregard this step as all Wix domains have DNSSEC automatically not signed. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/activating-dnssec-for-a-wix-domain" target="">DNSSEC for Wix domains</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-4-ensure-only-https-code-is-entered-in-the-html-element" level="3">Step 4 | Ensure only HTTPS code is entered in the HTML element</h2></div><div data-component-type="text"><div>If you have an <a data-composite="true" href="https://support.wix.com/en/article/wix-editor-embedding-a-site-or-a-widget" target="">HTML element</a> on your site that contains HTTP in the code (instead of HTTPS), you may see a message in your browser indicating your site is not fully secure.</div></div><div data-component-type="text"><div>Make sure the code you enter contains HTTPS (and not HTTP). If you've added code with <strong>http://</strong> in it, remove it or replace it with <strong>https:// </strong>code. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/03/eb9e4bdb-4d6b-48a3-a2eb-70466c815e4e/fb873623-4e21-4d81-a0a4-9fb81eeae656.png" alt="Google notification showing an unsecure web address," /></div></div><div data-component-type="heading"><h2 id="" level="4">To replace the code in an HTML element:</h2></div><div data-component-type="text"><ol>
  <li>In your Editor, navigate to the page you've added the HTML element. </li>  <li>Click the HTML element.</li>  <li>Click <strong>Edit Code</strong>.</li>  <li>Under <strong>Add your code here (HTTPS only): </strong>make sure the code does not contain <strong>http:// </strong>in it.  <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/05/02/927fb9d2-bf7b-4c91-b3a1-da7f48c7b096/494aedc2-2abb-452b-a452-d4e3487b707b.png" /></li>  <li>Click <strong>Publish</strong> at the top right of your Editor.<br />
<strong>Note:</strong> If you have multiple HTML elements, repeat the steps to make sure each is using HTTPS code only. </li></ol></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Older operating systems can sometimes <a data-composite="true" href="https://support.wix.com/en/article/ssl-certificate-not-showing-on-devices-running-older-windows-or-mac-operating-systems" target="">fail to recognise a modern SSL Certificate</a>.<br />
This does not mean there is an issue with your site's SSL Certificate. To resolve the issue, update your device to the most recent operating system (OS) available from Apple or Windows. </div></div></div></div>

You will receive the following message if you try to add a domain to your Wix account that has already been added in another account: &quot;This domain is associated with another Wix account. To conne...

Error Message: 'This Domain Is Associated with Another Wix account'

Discover how to resolve issues when adding a domain to your Wix account that is already linked to another account. Learn the steps to sign in and transfer the domain to your desired account, or find out how to recover access if you're unable to log in. This guide helps you manage your domain connections effectively.

<div data-component-type="text"><div>You will receive the following message if you try to add a domain to your Wix account that has already been added in another account: &quot;This domain is associated with another Wix account. To connect (your domain), you need to remove it from the other account...&quot;</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/04/23/a6e41279-4242-4848-9684-ada1cf3788f1/8e6015b9-cb1a-44ac-8fc0-ec228a4c3eb3.png" alt="A screenshot from a Wix account showing the error This domain is associated with another Wix account." /></div></div><div data-component-type="text"><div>If you receive the above error message, sign in to the Wix account where the domain is located and <a data-composite="true" href="https://support.wix.com/en/article/moving-a-connected-domain-purchased-elsewhere-from-one-wix-account-to-another" target="">move the domain to your desired account</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Can't access your account?</div><div class="info-content"><div>You can fill out the <a data-composite="true" href="https://users.wix.com/account-recovery" target="_blank">account recovery form</a> if you are unable to access the account your domain is currently connected to. </div></div></div></div>

The Internet Corporation for Assigned Names &amp; Numbers (ICANN) requires all domain owners to confirm their domain contact information.If you do not confirm your domain contact information within 14...

ICANN: Reactivating Your Domain

Confirm your domain contact information to keep your site active and avoid deactivation. If you don’t confirm within 14 days of purchase, your domain will be replaced by a parking page. Learn how to reactivate your domain either through your Wix account or directly from the parking page, ensuring your site is back online within 48 hours after confirmation.

<div data-component-type="text"><div>The Internet Corporation for Assigned Names &amp; Numbers (ICANN) requires all domain owners to confirm their domain contact information.</div></div><div data-component-type="text"><div>If you do not confirm your domain contact information within 14 days of purchase, your domain is deactivated, and a parking page replaces your site on your domain.</div></div><div data-component-type="text"><div>You can reactivate your domain from your Wix account or the parking page on your domain. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>Once you confirm your domain contact info, it may take up to 48 hours for your domain to propagate and display your site again. Learn more about <a href="https://support.wix.com/en/article/about-domain-propagation">domain propagation</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="reactivating-your-domain-from-your-wix-account" level="3">Reactivating your domain from your Wix account</h2></div><div data-component-type="text"><div>Reactivate your domain by resending the confirmation email from the Domains page in your Wix account. We'll send you another email and you can confirm your contact information from there.</div></div><div data-component-type="heading"><h2 id="" level="4">To reactivate your domain from your Wix account:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click <strong>Resend Confirmation Email</strong> under the relevant domain.<br />
<strong>Note:</strong> If you don't see this option, you do not need to confirm your domain's contact email. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/08/15/75baf85b-ff72-48a1-a017-6e45ef8f9e5e/66923204-4b75-45bb-9093-115e5ab82e20.png" alt="A screenshot showing the Resend Confirmation Email button to update contact information for a Wix domain" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Confirm</strong> in the email titled <strong>Confirm Your Domain Contact Information</strong> (sent from wix-team@notifications.wix.com).</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/07/30/969317b8-8b0a-4279-aa39-39dc2396abf3/46ef5a14-b96b-417b-9d01-24e6f62f5bae.png" alt="A screenshot showing the Confirm button to confirm contact information for a Wix domain." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="reactivating-your-domain-from-the-parking-page" level="3">Reactivating your domain from the parking page</h2></div><div data-component-type="text"><div>You can reactivate from your domain's parking page. A new email will be sent to you so you can verify your contact information.</div></div><div data-component-type="heading"><h2 id="" level="4">To reactivate your domain from the parking page:</h2></div><div data-component-type="text"><ol><li>Enter your domain in your browser's address bar.</li><li>Click <strong>Reactivate Domain</strong> on the parking page.<br /><strong>Note:</strong> If a parking page does not appear on your domain, you must reactivate your domain from your Wix account.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/08/16/64a00bfa-1269-43ba-817b-bfd98c386f86/9cd54859-99de-42b1-9b22-9ddcdb0f6251.png" alt="A screenshot of the parking page for a Wix domain showing the Reactivate Domain button." /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Confirm</strong> in the email sent to you titled <strong>Confirm Your Domain Contact Information</strong> (sent from wix-team@notifications.wix.com).</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/07/30/969317b8-8b0a-4279-aa39-39dc2396abf3/46ef5a14-b96b-417b-9d01-24e6f62f5bae.png" alt="A screenshot showing the Confirm button to confirm contact information for a Wix domain." /></div></div>

If your domain transfer to Wix fails, the following message appears on your Domains page:This message means your domain didn't transfer to Wix. This could happen if your domain is locked from transfer...

Troubleshooting a Failed Domain Transfer to Wix

Discover how to troubleshoot domain transfer failures to Wix, including issues related to locked domains and invalid authorization codes (EPP keys). Learn the steps to resolve these problems, such as verifying your domain's transfer status and ensuring accurate entry of the EPP key. Plus, find out how to connect your domain to Wix without transferring it, ensuring you can still utilize your domain effectively.

<div data-component-type="text"><div>If your domain transfer to Wix fails, the following message appears on <a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">your Domains page</a>:</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/8bfd4238-b80c-4a51-9f46-b907c2acff01/2022/10/11/418a3213-14d0-4984-9a27-3fb61116b475/95a25581-7451-43c9-b607-00df6902f36e.png" alt="A screenshot showing an example of a failed domain transfer error message in a Wix account." /></div></div><div data-component-type="text"><div>This message means your domain didn't transfer to Wix. This could happen if your domain is locked from transferring, or if you entered an invalid authorization code (EPP key) in the process</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>You are automatically refunded for your domain registration payment if your transfer fails. Please allow 45 business days for your refund to process.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="troubleshooting-a-locked-domain-issue" level="3">Troubleshooting a locked domain issue</h2></div><div data-component-type="text"><div>Your domain could be locked from transferring for the following reasons:</div></div><div data-component-type="text"><ul>
  <li>Your domain had the transfer lock enabled with your current registrar.</li>  <li>It hasn't been 60 days yet since you registered or last transferred your domain. </li>  <li>It hasn't been 60 days yet since you changed your domain's registrant information.  </li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Did you know?</div><div class="info-content"><div>There are times when you are temporarily not allowed to move your domain. Learn more in our article, <a data-composite="true" href="https://support.wix.com/en/article/icanns-60-day-lock-policy" target="">ICANN's 60 day lock policy</a>.</div></div></div></div><div data-component-type="heading"><h2 id="" level="4">To resolve a locked domain issue:</h2></div><div data-component-type="text"><ol>
  <li>Verify with your current registrar that your domain can be transferred. </li>  <li>(Once your domain is unlocked) Try <a data-composite="true" href="https://support.wix.com/en/article/transferring-a-domain-purchased-elsewhere-to-wix" target="">transferring your domain</a> again.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you're unable to transfer your domain at this time, you can still <a data-composite="true" href="https://support.wix.com/en/article/connecting-a-domain-purchased-elsewhere" target="">connect it to Wix without transferring</a>. </div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="troubleshooting-invalid-epp-key-issues" level="3">Troubleshooting invalid EPP key issues</h2></div><div data-component-type="text"><div>EPP (Extensible Provisioning Protocol) keys are used to enable the transfer of a domain from one registrar to another.  If you did not enter this authorization code correctly, your domain will not transfer. Follow the steps below to ensure you enter the EPP key accurately.</div></div><div data-component-type="heading"><h2 id="" level="4">To resolve an invalid EPP key issue:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://support.wix.com/en/article/transferring-a-domain-purchased-elsewhere-to-wix" target="">Repeat the transfer process</a>, making sure that you have:
    <ul>
      <li>Entered your domain name correctly.</li>      <li>Entered the exact authorization code received from your current domain host.</li>      <li>Removed any spaces after pasting the authorization code.</li>    </ul>  </li>  <li>(If the issue persists) Contact your current domain host and confirm that you are using the correct code / ask for a new one.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Why exactly did my domain transfer fail? </h4><div class="collapsible-content"><div>To find out the exact reason your domain transfer failed, <a data-composite="true" href="http://www.wix.com/contact" target="_blank">contact Wix Customer Care</a> and we'll review the matter further.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Is it possible to connect my domain to Wix without transferring it from my current domain host? </h4><div class="collapsible-content"><div>Yes, you can connect a domain instead of transferring it. Learn more about the <a data-composite="true" href="https://support.wix.com/en/article/transferring-vs-connecting-your-domain-to-wix" target="">differences between transferring vs. connecting a domain</a>. </div></div></div></div>

A domain can sometimes be used with malicious intent -  like hosting malware or running phishing campaigns - and then be left unused or allowed to lapse. When this happens, the domain may eventually e...

Resolving a Security Warning for a Domain

Discover how to check and resolve security warnings for your domain that may have been flagged as unsafe by Google or antivirus software. Learn to assess your domain's reputation using Google's Safe Browsing tool and take necessary actions to address malware or phishing issues. By following these steps, you can ensure your site is safe and regain trust from visitors.

<div data-component-type="text"><div>A domain can sometimes be used with malicious intent -  like hosting malware or running phishing campaigns - and then be left unused or allowed to lapse. When this happens, the domain may eventually expire and become available for anyone to register again</div></div><div data-component-type="text"><div>If you see a warning, such as the one shown in the image below, your domain may have been marked as unsafe by Google or other antivirus software at some point in time. You can check if your domain is affected and resolve any issues by following the steps below.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2025/12/18/ff5cb52f-4a6f-43bb-9d01-2b0d566b4264/df6bb0c8-088f-4e7f-8cfa-91f9e8314e18.png" alt="Chrome warning for a dangerous site urging users to turn on advanced protection,," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-1-check-your-domains-reputation" level="3">Step 1 | Check your domain's reputation</h2></div><div data-component-type="text"><div>See how others view your domain by visiting your site or by using the Safe Browsing tool by Google.</div></div><div data-component-type="heading"><h2 id="" level="4">To check your domain's reputation: </h2></div><div data-component-type="text"><ol>
  <li>Visit your website through Google Chrome, and see if a warning message appears.</li>  <li>Check your domain against <a data-composite="true" href="https://transparencyreport.google.com/safe-browsing/search" target="">Google's Safe Browsing tool</a>. This will allow you to see the reason why your site was flagged as dangerous:
    <ul>
      <li>If your site was flagged for <strong>malware</strong> you may receive a warning that says: Google Safe Browsing recently detected malware on [your domain]. Websites that are normally safe are sometimes infected with malware. The malicious content comes from X site, a known malware distributor.</li>      <li>If your site has been marked as dangerous due to <strong>phishing</strong>, you may receive a warning that says: Google Safe Browsing recently detected phishing on [your domain]. Phishing sites pretend to be other websites to trick you. <a data-composite="true" href="https://www.google.com/transparencyreport/safebrowsing/diagnostic/index.html" target="_blank">Check if your domain has been affected</a> in Google's Safe Browsing tool.</li>    </ul>  </li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-resolve-security-warning-issues" level="3">Step 2 | Resolve security warning issues</h2></div><div data-component-type="text"><div>You can resolve any malware or phishing warnings produced by Google by taking the steps listed below.</div></div><div data-component-type="heading"><h2 id="" level="4">To resolve security warning issues: </h2></div><div data-component-type="text"><ul>
  <li>For malware warnings:
    <ol>
      <li>Go to Google Search Console and open the <a data-composite="true" href="https://www.google.com/webmasters/tools/security-issues" target="">Security Issues report</a> . The report should show the warnings and sample &quot;infected&quot; URLs.</li>      <li>Click <a data-composite="true" href="https://developers.google.com/web/fundamentals/security/hacked/request_review#4_wait_for_the_review_to_be_processed" target="_blank"><strong>Request a review</strong></a>, and provide further information regarding the false positive detection. </li>    </ol>  </li>  <li>For phishing warnings, you can report an <a data-composite="true" href="https://safebrowsing.google.com/safebrowsing/report_error/?hl=en-US" target="">incorrect phishing warning</a>.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">What to expect?</div><div class="info-content"><div>Wait for the review to be processed.<br />
As this is an external vendor with their own policies and procedures, processing times can vary depending on the results of the report.</div></div></div></div>

If your domain status is 'clientHold' or 'serverHold' on Whois, your domain registrar has not yet activated your domain's DNS records. This can be due to several reasons, such as payment failure. To r...

Domain Status: 'ClientHold' or 'ServerHold'

Discover how to resolve issues with your domain status showing 'clientHold' or 'serverHold' on Whois. This status indicates that your domain's DNS records are not activated, often due to payment issues. Learn the steps to contact your domain registrar and get your domain up and running smoothly.

<div data-component-type="text"><div>If your domain status is 'clientHold' or 'serverHold' on <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">Whois</a>, your domain registrar has not yet activated your domain's DNS records. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2025/01/07/7ba5d26f-e13c-4b0e-96cc-8b2928b901d1/9af8354e-af8f-409a-be90-d6bf69d11c04.png" alt="A screenshot of a domain lookup on 'whois' showing a domain status of clientHold," /></div></div><div data-component-type="text"><div>This can be due to several reasons, such as payment failure. To resolve this issue, you must contact your domain registrar. </div></div><div data-component-type="text"><div>Your domain status can be viewed when visiting the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">Whois Lookup tool</a> or any other querying databases that store domain registration information.</div></div>

Currently, CAA records are not supported by Wix.If you have connected via pointing method, please make sure to remove the existing CAA record at your domain host's side. We are always working to updat...

Request: Supporting CAA Records

Learn how to manage CAA records when using Wix. Since CAA records are not currently supported, ensure you remove any existing CAA records from your domain host. Your feedback is valuable as we continue to enhance our services.

<div data-component-type="text"><div><br />Currently, CAA records are not supported by Wix.</div></div><div data-component-type="text"><div>If you have connected via pointing method, please make sure to remove the existing CAA record at your domain host's side. </div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

We are excited to announce that Wix now offers DNSSEC when you buy a new domain with Wix, or transfer your domain to your Wix account.Choose Private registration and DNSSEC at checkout for the highest...

Request: Adding DNSSEC to Wix Sites

Discover how to enhance your domain security with DNSSEC when you purchase or transfer a domain to Wix. By selecting Private registration and DNSSEC at checkout, you ensure the highest level of privacy and protection for your domain. If you've already registered a domain, you can still add privacy protection by extending your registration. Learn more about securing your domain with Wix.

<div data-component-type="text"><div>We are excited to announce that Wix now offers DNSSEC when you buy a new domain with Wix, or transfer your domain to your Wix account.</div></div><div data-component-type="text"><div>Choose <strong>Private registration and DNSSEC</strong> at checkout for the highest level of privacy and domain protection. Lean more about <a data-composite="true" href="https://support.wix.com/en/article/about-domain-privacy" target="">domain privacy and protection</a>.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you have already purchased a domain, or transferred your domain to Wix, you can add privacy protection by manually extending your domain registration for at least an additional year. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/activating-private-registration-for-a-wix-domain" target="">activating private registration for a Wix domain</a>. </div></div></div></div>

Wix currently supports Internet Protocol Version 4 (IPv4) as this is the standard protocol. We do not support IPv6 at this time.NoteIf you have AAAA records (as opposed to A records) in your DNS, your...

Request: IPv6 Support

Discover the current support for Internet Protocol Version 4 (IPv4) at Wix, as the platform does not support IPv6 at this time. Learn about the implications of having AAAA records in your DNS and how it affects your domain. Your feedback is valuable as Wix continues to enhance its services.

<div data-component-type="text"><p>Wix currently supports Internet Protocol Version 4 (IPv4) as this is the standard protocol. We do not support IPv6 at this time.</p></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Note</div><div class="info-content"><div>If you have AAAA records (as opposed to A records) in your DNS, your domain is the unsupported IPv6 type.</div></div></div></div><div data-component-type="text"><p>We are always working to update and improve our products, and your feedback is hugely appreciated.</p></div>

Currently, domains with a .co.uk extension are automatically set to public registration and do not support private registration. We are always working to update and improve our products, and your feed...

Request: .co.uk Domains Do Not Support Private Registration

Discover the current status of .co.uk domain registrations, which are automatically set to public and do not support private registration. Stay informed about ongoing updates and improvements to our products, and know that your feedback is valued as we strive to enhance your experience.

<div data-component-type="text"><div>Currently, domains with a .co.uk extension are automatically set to public registration and do not support private registration. </div></div><div data-component-type="text"><span style="color: rgb(32, 69, 94); font-family: helvetica-neue, helvetica-neue-latin, helvetica-neue-cyrillic, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We are always working to update and improve our products, and your feedback is greatly appreciated.</span></div>

If your .co.uk domain has entered a Suspended status, you may need to verify your domain or update its contact information. Follow the steps below to troubleshoot this issue.Step 1 | Check for a verif...

Troubleshooting a Suspended Status on a .co.uk Domain

If your .co.uk domain is suspended, learn how to resolve the issue by verifying your domain or updating your contact information. Check for a verification email from Wix and follow the instructions to unsuspend your domain. If the information in your WHOIS records doesn't match the official UK records, contact Nominet for assistance. This article guides you through the necessary steps to regain access to your domain.

<div data-component-type="text"><div>If your .co.uk domain has entered a <strong>Suspended</strong> status, you may need to verify your domain or update its contact information. Follow the steps below to troubleshoot this issue.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-1-check-for-a-verification-email-from-wix" level="3">Step 1 | Check for a verification email from Wix</h2></div><div data-component-type="text"><div>Your domain might be suspended if you haven't verified it with Wix. Check if you have received an email about the verification process from <a data-composite="true" href="mailto:wix-team@domain.wix.com" target="_blank">wix-team@domain.wix.com</a>. If you find such an email, follow the process to get your domain unsuspended.</div></div><div data-component-type="text"><div>The subject line of the Wix email is: 'VERIFICATION REQUIRED - Please verify your domain name(s) as soon as possible'. </div></div><div data-component-type="text"><div> Make sure that you are checking the email account address that you used to register your domain (or the one that is set as the current point-of-contact for your domain).</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>If you can't see a verification email from Wix, check in your spam folder.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="step-2-contact-the-uk-domain-registry-nominet" level="3">Step 2 | Contact the UK domain registry (Nominet)</h2></div><div data-component-type="text"><div>Another reason that your domain might be suspended is if the address and contact information stored in the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">WHOIS records</a> don't match the information in the official UK records. </div></div><div data-component-type="text"><div>Nominet (the official registry for all .UK domain names) is paying great attention to this matter and could suspend a domain if its information does not completely match.</div></div><div data-component-type="text"><div>Contact Nominet directly to find out if they suspended your domain and how you can resolve this matter. You can contact their support team from <a data-composite="true" href="https://www.nominet.uk/contact-us/" target="_blank">the Nominet website</a>. </div></div>

Currently, Wix does not support proxied DNS records for domain connections. With Cloudflare, DNS records are proxied by default.Wix uses a CDN (Content Delivery Network) server, which is an interconne...

Request: Cloudflare Proxy Support

Discover how to connect your domain to Wix while understanding the limitations of proxied DNS records with Cloudflare. Learn about the benefits of Wix's CDN for faster site loading and seamless navigation for your visitors. Additionally, find out how to disable active proxies or record masking in Cloudflare as a workaround. Your feedback helps us enhance our services!

<div data-component-type="text"><div>Currently, Wix does not support proxied DNS records for domain connections. With Cloudflare, DNS records are proxied by default.</div></div><div data-component-type="text"><div>Wix uses a CDN (Content Delivery Network) server, which is an interconnected system of cache servers in different geographical locations. Web content is delivered from the closest cache server, allowing your site to load faster.</div></div><div data-component-type="text"><div>When a visitor reaches any page of your site, the entire site loads at once. This allows your visitors to move seamlessly from page to page, without experiencing additional loading time. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>As a workaround, you can ask Cloudflare to disable any active proxies or record masking for your domain. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/verifying-your-cloudflare-settings-for-connecting-a-domain-to-wix" target="">verifying your Cloudflare settings when connecting your domain to Wix</a>. </div></div></div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is greatly appreciated.</div></div>

Your SSL Certificate may not be working if you're running Windows 7, or earlier, or MacOS El Capitan (10.12.1), or earlier. This a result of older operating systems (OS) not recognizing a modern SSL C...

SSL Certificate Not Showing on Devices Running Older Windows or Mac Operating Systems

Discover how to resolve SSL Certificate issues on older operating systems like Windows 7 or MacOS El Capitan. This article guides you through updating your device or enabling the SSL certificate manually if an update isn't possible. By following the steps provided, you can ensure your site’s SSL Certificate functions correctly, enhancing your site's security and user trust.

<div data-component-type="text"><div>Your SSL Certificate may not be working if you're running Windows 7, or earlier, or MacOS El Capitan (10.12.1), or earlier. </div></div><div data-component-type="text"><div>This a result of older operating systems (OS) not recognizing a modern SSL Certificate. It does not mean there is an issue with your site's SSL Certificate. <a data-composite="true" href="https://letsencrypt.org/docs/dst-root-ca-x3-expiration-september-2021/" target="_blank">Learn more</a></div></div><div data-component-type="text"><div>In order to resolve the issue, we recommend updating your device to the most recent OS available.</div></div><div data-component-type="text"><div>If you have a windows device and you are unable to update the OS to a newer version, then you can follow the steps below to enable the certificate on your device.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Show me how to enable the SSL certificate on older Windows OS</h4><div class="collapsible-content"><ol>
  <li>Click <strong>Win + r, </strong>and type <strong>certmgr.msc</strong></li>  <li>Click <strong>OK.</strong></li>  <li>Go to Trusted Root Certification Authorities &gt; Certificates
    <ol>
      <li>Right click on <strong>DST ROOT CA X3 </strong>certificate.</li>      <li>Click <strong>Delete</strong>.</li>    </ol>  </li>  <li>Go to Intermediate Certification Authorities &gt; Certificates
    <ol>
      <li>Right click on <strong>R3</strong> Certificate.</li>      <li>Click <strong>Delete</strong>.</li>    </ol>  </li>  <li>Go to Third-party root Certification Authorities &gt; Certificates
    <ol>
      <li>Right click on <strong>DST ROOT CA X3 </strong>certificate<strong>.</strong></li>      <li>Click <strong>Delete</strong>.</li>    </ol>  </li>  <li>Install new SSL Certificate:
    <ol>
      <li>Download this <a data-composite="true" href="https://letsencrypt.org/certs/isrgrootx1.der" target="_blank">certificate installation link</a>.</li>      <li>Double click the download to open it.</li>      <li>Click <strong>Local Machine.</strong></li>      <li>Click <strong>Next</strong>.</li>      <li>Click <strong>Install Certificate</strong>.</li>      <li>Click <strong>Place all Certificates in the Following Store.</strong></li>      <li>Choose Trusted Root Certification Authorities folder</li>      <li>Click <strong>OK</strong>.</li>    </ol>  </li>  <li>Restart your PC.</li></ol></div></div></div>

How to begin

Choosing a template

Hiring a professional to build your site

Build your website and business with Wix. Try using our AI tools to create your website, customize templates, or hire professionals to build or enhance your online presence.

Getting started with Wix

Learn how to build your website and business using Wix.

Wix Editor basics

Using the Editor tools

Your site's layout

Strips and columns

Your site's structure

Designing your site

Pages

Menus

Managing pages and menus

Text

Buttons

Containers and boxes

Slideshows

Shapes and lines

Adding and customizing elements

Images

Galleries

Videos

Documents and files

Adding files and media

Working with elements

Using effects and animations

Sharing and promoting your site

Adding advanced elements

Getting started

Mobile tools

Pages on mobile

Background on mobile

Mobile site layout

Site menu on mobile

Text on mobile

Media on mobile

Other elements on mobile

Troubleshooting your mobile site

Building a mobile site

Troubleshooting Editor sites

Using the Wix Editor

Using your dashboard

Managing your site

Managing Roles & Permissions

Getting started with AI

Using AI to create & manage your website

Using AI to set up your business

AI tools

Getting started with the editor

Using the editor tools

Structuring your site

Adding animations and effects

Branding your site

Troubleshooting your site

Using the Wix Harmony Editor

Media Manager basics

Uploading media

Purchasing media

Managing media

Troubleshooting media

Adding & managing media

Using the Pro Gallery

Editing images (Wix Photo Studio)

Getting started with Wixel

Creating and managing projects

Designing with Wixel

Upgrading and account management

Wixel

Managing your media

Wix Multilingual basics

Translating your website

Managing languages

SEO in Wix Multilingual

Creating a multilingual website

Privacy and GDPR

About accessibility

Making your site accessible

Advanced accessibility features

Building an accessible site

About the CMS (Content Management System)

Managing CMS collections

Connecting CMS collection content to your site

Working with dynamic pages and the CMS

Connecting user input elements to CMS

Using CMS with other Wix products

Advanced CMS features

Wix for Developers

Test Site

SSO Login

Wix Blocks

Advanced features

Getting started with  Wix Vibe

Managing your Wix Vibe site

Customizing your Wix Vibe site

Publishing your Wix Vibe site

Using Wix Vibe

Read how to use the Wix Editor and manage content on your site. Discover how to protect your visitors' privacy and make your site accessible.

Creating a website

Design and manage your site with smart functionalities.


Changing your account settings

Sign in issues

Managing your account

Upgrading to a Premium plan

Billing for Premium Plans

Billing for Domains

Billing for Google Workspace Business Emails

Managing your subscriptions

Charges, payments and tax

Invoices for Wix services

Using vouchers and promotions

Billing & premium subscriptions

Review your account settings, manage your subscriptions and plans and understand your invoices.

Account & billing

Manage subscriptions, plans and invoices.

Managing your site with the Wix app

Mobile apps basics

Customizing your own mobile app

Managing your own mobile app

Submitting your mobile app for approval

Building your own mobile app

Customizing your site on the Wix member apps

Managing your site on the Wix member apps

Using mobile apps as a member

Using the Wix member apps

Mobile apps for your customers

Use our mobile apps to run your business efficiently on the go and set up a dedicated app for your site members to stay in touch. 

Using the Wix mobile apps

Run your business and connect with members.

Domain basics

Wix domains

Domains purchased elsewhere

Transferring domains

Managing domains

Troubleshooting domains

Follow our step-by step guides to learn how to purchase, connect or transfer a domain for your site, and find out how to keep your site’s data secure.

Connecting a domain

Learn to purchase, connect or transfer a domain to your site.

Setting up your store

Managing products and categories

Setting up shipping & fulfillment

Wix Stores

Business solutions & apps

Get tools to grow your business and web presence. Find the right tools for your specific needs, set up online payments and keep track of your site's analytics.

Managing your business

Get tools to grow your business and web presence.