Wix Forms: Adding Service Inquiry Fields

8 min

In this article

Step 1 | Add a form to your site
Step 2 | Add service inquiry fields to your form
FAQs

Adding service inquiry fields to a form helps you collect new leads, offer intro meetings, and keep everything organized. Service inquiry forms include two fields, the service picker and the appointment field, to help you connect with leads and manage your workflow smoothly.

The service picker field lets clients choose which service they’re interested in, so you can reach out to potential customers directly. Add an appointment field if you want clients to be able to book an intro meeting or call. Inquiries go straight to your Wix Inbox, while booked appointments show up on your calendar so you’re always ready to connect and grow your business.

A screenshot of the service inquiry fields on your form.

When you add a service inquiry field, you’ll be prompted to install Wix Services if you haven’t already.

Step 1 | Add a form to your site

Add a form to your site to gather valuable insights while allowing your visitors to submit inquiries, subscribe to newsletters, make purchases, and more.

Wix Editor

Studio Editor

Go to your editor.
Click Add Elements on the left side of the editor.
Click Contact & Forms.
Choose from the following options: Create New Form, Add Existing Form, or Premade Forms.
Click the desired form to add it to your page.

A screenshot to add element panel in Wix editor the contact and forms highlighted.

Step 2 | Add service inquiry fields to your form

Add the service picker to your inquiry form to connect every lead directly to a specific service in the Wix Services app. To let visitors book meetings or calls, include an appointment field.

To add service inquiry fields to your form:

(If you selected Create New Form) Skip to step 3 below.
Click the form you added and then click Edit Form.
Click Service inquiry and choose what you want to add:

Appointment

Click Appointment.
- Click the relevant tab to edit the General or Advanced appointment field settings:
- Customize the following options under General:
  - Field title: Give a short title that tells people what you are asking for in the field.
    Tip: Click the More Actions icon to hide the field title.
  - Appointment name: The name that appears on the booking calendar and in client communication.
- Duration: Select the appointment duration from the drop-down menu.
- Meeting format: Choose where the session takes place:

Phone call: Meet over the phone and add a description for clients.
Note: Add a Phone number field to the form for phone call meetings.
Online: Connect a video conferencing account and meet online.
Note: The meeting link is sent via email so make sure to add an Email field too.
In person: Describe the location in the field provided or choose the location from the drop-down.
Staff: Select the staff member hosting the appointment. You can click Manage availability to edit their hours.
Note: If you assign a staff member with booking permissions, they should sync their calendar. The calendar reflects the assigned staff member's availability.
Required field: Enable the toggle to make this appointment field mandatory. If enabled, make sure there is availability, or clients won't be able to submit bookings due to unavailable slots.
Field description: Add explanation if needed.
Personal information (PII): Protect personally identifiable information (PII) such as addresses and passport details, with an additional layer of protection.
Advanced: Choose from the following options under Advanced:
- Booking preferences: Choose if appointments are automatically or manually confirmed.
- Calendar sync: Make sure the personal calendar is synced to block off unavailable times and avoid double bookings.
- Field key: If needed, edit the field key used to reference the form field in code. You cannot edit this field key after you save this form field.

Click Save.

Service picker

4. Customize the form further to add more fields to it.
Note: Add contact fields like name, email, or phone number so you can follow up with leads. You can also add questions to learn more about their needs.

What's next?

Design your form to tailor the form fields and background to your brand.