Wix Bookings: Understanding Availability for Appointments
In this article
- What factors affect appointment availability
- Video tutorial
- Troubleshooting availability issues
Understanding what affects your availability for appointments is important for keeping your business running smoothly. Wix Bookings uses your settings and schedules, including existing bookings, to continuously calculate all the available time slots. Since several factors can determine when your clients can book an appointment, it's important to make sure you configure your availability correctly.
By recognizing these factors and setting up your availability, your live site can accurately show your business's available appointment times. If you're having trouble setting appointment availability as needed, you can check out the troubleshooting steps that help resolve most issues.
What factors affect appointment availability
Here is a list of the main factors which affect if you or your staff are available to accept appointments.
Default business hours
Staff working hours
Staff & availability
Adding one-time changes to staff hours
Default work hours
Blocked time
Synced calendars
Appointment time slots
Time buffer
Your booking windows
Note:
If your service uses variable time lengths, available slots are calculated based on your default work hours and time slot settings, not on the exact time a staff member becomes free. For example, if your business hours are 9:00 AM to 5:00 PM and your time slots are set to every 30 minutes, the next available slot follows that pattern even if a previous appointment ends at 9:40 AM.
Video tutorial
Watch this video tutorial or scroll down to learn about troubleshooting availability issues.
Troubleshooting availability issues
Click an issue below to learn how to resolve it.
There are no available time slots on my Calendar page on my live site.
My available time slots are not showing properly.
My staff member does not appear as available for a specific time slot in the Calendar page.
My staff member has more availability than is displayed, or some time slots are missing for a specific staff member.
My service is not available in a specific location.
When clients try to book a session, there's a message saying that "Bookings will open X days before the session starts".
