Wix Bookings: Scheduling and Managing Multi-Service Appointments
11 min read
Important:
- Multi-service bookings are only available for appointments.
- You must upgrade your site for multi-service bookings.
In your Booking Calendar, you can schedule multi-service appointments on behalf of your clients. You can also allow clients to book services in the same appointment themselves. When multiple services are added to an appointment, all services share the same date and location. For example, a manicure, pedicure and an eyebrow wax can all be scheduled during the same time slot. They can be done at the same time, or one after another.
This is a great way to offer more convenience to your clients and encourage repeat business. Plus it allows you to maximize your resources, and optimize your scheduling.
In this article, learn more about:
Scheduling multi-service appointments for clients
You can schedule multi-service appointments for clients in your Booking Calendar. In one session, you can add up to five different appointment services. You can always change the start time per service to have a buffer between sessions or have the sessions overlap. By default, the appointments appear one after the other.
To schedule a multi-service appointment for clients:
- Go to Booking Calendar in your site's dashboard.
- Click Add at the top right, or click to select a time slot on the calendar.
- Select Appointment.
- Enter the Client name.
Note: For new clients, enter their name and then click + Add [New client name] to contacts. You can then enter their email and phone number to finish creating the new contact. - Click Continue.
- Click to select the first service.
- Select the relevant day from the Date drop-down calendar.
- Select the relevant start time in the Arrival time field.
- Leave the Repeats checkbox unchecked. When you add multiple services to an appointment you cannot create a recurring session.
- Choose where the appointment takes place from the Location drop-down. This is only relevant if you offer services in different locations.
- Click + Add Another Service.
- Hover over the relevant service and click Select.
- (Optional) Repeat steps 11-12 to add more services.
Tip: When you click any of the services in the Booking Calendar, you can see the number of bookings within the same order.
- (Optional) Click the Edit icon
next to the relevant service to modify it:
- Edit any of the following details:
- Session starts: Select the start time of the appointment.
- Duration: Select how long the session will last.
- Staff member: Choose the relevant staff member in charge of the appointment.
Note: If the selected staff member is not available at the specific date or time, a yellow scheduling conflict notification appears. You can still book the appointment and make the necessary arrangements with your staff. - Payment options: Choose how or when your client will be charged, depending on which payment plan.
- Click Save.
- Repeat this step for each service you need to edit.
- Edit any of the following details:
- Choose what you want to do:
- Book: Click Book to finish scheduling the session without collecting payment up front.
- Book & Collect Payment: Click Book & Collect Payment to finish scheduling the session and collect payment. This takes you to the Orders tab in the dashboard. Choose an option from the Collect Payment drop-down on the Orders page:
Charge with pay link
Charge card manually
Charge with invoice
Mark as paid
Managing and editing multi-service appointments
You can manage and edit your existing multi-service appointments at any time from the Booking Calendar. This is useful if a client needs to reschedule one of several services in the appointment, for example. You can also add items or discounts to an existing multi-service appointment.
Note:
When you change the date or time of a specific session within a multi-service appointment, it separates that session from the multi-service appointment and creates a new separate session you can manage separately.
To manage multi-service appointments:
- Go to Booking Calendar in your site's dashboard.
- Click the relevant multi-service appointment.
- Choose what you want to edit:
Edit specific sessions in the multi-service appointment
next to the relevant session.
Add items and discounts to the multi-service appointment
View order
Edit appointment
next to any session to edit the specific session details, including the start time, duration, staff member, or payment options. Then click Update. Enabling multi-service appointments for your clients
When you enable the Multi-service appointment toggle, your clients can choose up to five services in the same appointment. For example, clients can book a facial, eyebrow wax and a massage in one appointment. After your client selects services, the calendar calculates time slots and resources for the entire appointment. This includes the staff's availability.
This is a simple yet effective way to improve your clients' overall booking experience. It offers more convenience to your clients, while encouraging more bookings, optimizing your schedule and maximizing sales.
To enable multi-service appointments for your clients:
- Go to Booking Settings in your site's dashboard.
- Scroll down and select Multi-service Appointments under Online Bookings.
- Enable the Allow multi-service appointments toggle to turn this feature on or off.
- Click Save at the top right.
How your clients book multi-service appointments
Help your clients book multi-service appointments themselves by sharing the steps below:
To book multi-service appointments as a client:
- Select your first service as usual from the appointment booking form.
- Choose + Add Service.
- Select another service from the service list and choose Next.
- Once you choose your services (up to five in one appointment), click Select Date & Time to complete your booking.
FAQs
Click a question below to learn more.
How can I set my availability for multi-service appointments?
Can I create custom service bundles or suggest specific services to be coupled?
How can a client cancel one service from a multi-service appointment?
How are booking policies applied in multi-service appointments?
Do multiple-service appointments use custom booking forms?
Can the same staff member provide all services in the booking?
Can clients book a service set as 'pending approval' within a multi-service appointment?
How can clients book multi-services for classes?
Can multi-service appointments be added to recurring sessions?
Do I need to enable Cart for users to book a multi-service appointment?
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