Spaces by Wix: How Members Use the App

8 min read
Spaces by Wix is an app for your members to engage with your business and online community. The app helps your members interact with their favorite sites, receive notifications, or make updates while they're on the move. 

Your members can book services, buy products, invite others to join, chat, read your blog, and more. To ensure your members have the best experience on your site, all aspects of your site should be up-to-date.
In this article, learn more about how your members:

Joining your site

To engage with your site on Spaces by Wix, your members have to join it on the app. They can do this with an invite code. You (the owner) and existing site members, can invite others to join to become part of the community.
If invitees don't have the Spaces app, they'll be directed to download the app from the invite link. From there, they can join and be taken directly to your site.

Managing their sites on the app

When members open the app, they see their site list (sites they are members of). 

They can manage their site list by pinning favorite sites to the top, hiding sites that they don't visit very often, update their notification settings, or leave sites that they no longer want to be a part of.

Browsing your site

Your members can browse your site using the navigation tabs at the top of your site. They can view everything on your home page, shop for your products, view and join events, groups or programs, read your blog, and more. 

You can restrict some navigation tabs so that only members with specific badges and pricing plans can access them. Learn more about setting tab permissions for members.

Chatting with you and other site members

Your members can also chat with you and other site members from their mobile device. 

To use the chat on the app:

  1. Go to the relevant site on the Spaces by Wix app.
  2. Tap Chat  at the bottom.
  3. Select the relevant site from the All Sites dropdown menu at the top.
  4. Tap the New Message icon  at the top.
  5. Choose from the following options: 
    • Start chatting with another member: Tap which member you want to chat with, enter your message, and tap Send
    • Start a group chat: 
      1. Tap New Group Chat
      2. Tap the checkbox next to the relevant members.
      3. Tap Next
      4. Tap Create
      5. Enter your message and tap Send.
  • To chat with your site visitors, you must have the Wix Chat app installed on your site.
  • Group chat is only available for your members if you've added a Blog or a Forum to your site, and have Members Chat enabled. 

Viewing their activity

Once a member books a service, RSVP's to an event, or purchases a paid plan, their activity is saved in the app. Members can view their upcoming classes, appointments or events, view their orders, and manage their subscriptions.

To view their activity:

  1. Open the Spaces by Wix app.
  2. Tap My Profile  at the bottom.
  3. Tap an option under My Activity.

Managing credit card information

Your members have the option to add their credit card information and delivery address. This enables them to easily pay for bookings, events, and paid plans without having to enter their information each time.

Members can update multiple payment methods too, which gives them a choice of all saved methods on checkout. Members can add, update, or remove credit card information at any time. 

To manage their credit card info:

  1. Open the Spaces by Wix app.
  2. Tap My Profile  at the bottom.
  3. Scroll down to Settings and tap Credit cards & addresses
  4. Choose one of the following:
    • Add a card: 
      1. Tap Saved credit cards.
      2. Tap Add Card
      3. Enter your credit card information under Add Credit Card.   
    • Add a delivery address:
      1. Tap Delivery addresses
      2. Tap + Add New address to add a new address and other information, then tap Add
    • Update a delivery address: 
      1. Tap Delivery addresses
      2. Tap the More Actions icon  next to the relevant address.
      3. Tap Edit address to update the address, then tap Save.

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