Requesting a Refund for a Premium or Studio Plan

Our Premium and Studio plans are offered on a yearly or monthly basis. Both types of plans offer a 14-day money back period.

Yes, you can change to a different plan or different subscription period. For example, you can change:

If you change to a cheaper plan, you will be credited the difference.

Learn more about changing your plan.

If you cancel your plan within 72 hours of a purchase, it's possible that the transaction will be canceled before the funds have settled. If this is the case, instead of receiving a refund, the original charge(s) will drop away from your account within 20 business days.

If you cancel your plan within the first 24 hours, your payment might have been voided and the charges dropped entirely. In this case, the refund does not show in your account.

No, your site plan (or upgrade) begins the moment that you purchase it. It is not possible to delay the activation or pause the service. 

Tip: If you are not ready for your site to be made public, you can add a Coming Soon (landing page) page and hide the rest of your site.

No, Wix domain purchases are separate from plan purchases. Domain purchases do not have a 14-day money back guarantee. If you feel that you deserve a refund, contact us and we'll review your request.

Note: If you no longer wish to keep the domain you purchased, you can cancel your subscription by turning off the auto renewal process. The domain will expire on the next renewal date. 

In this case, you may have canceled beyond the 14-day money back period. If you've canceled within the first 14 days, the site plan and its benefits are immediately deactivated.
If you cancel after the initial 14-day period, the automatic renewal is turned off and the plan remains active until the expiration date. 

Once your plan is deactivated (if canceled within the 14-day refund window) or expires (if canceled after the 14-day refund window), your site is not deleted; it simply returns to the free site version. 

The free site version includes up to 500MB of storage, up to 500MB bandwidth and displays Wix ads. Your site URL (e.g. www.mystunningwebsite.com) reverts to the free Wix site URL: accountname.wixsite.com/siteaddress