Wix Media: Troubleshooting File Upload Issues
In this article
- Supported media types
- Specific error messages
- Additional troubleshooting steps
- Still need help?
From time to time, when uploading files, something ends up causing an issue that needs to be fixed before the files can upload. In many cases, you'll receive a specific error message, but in some cases, the issue might be related to your internet connection or other local factors.
Supported media types
When uploading media files, it's important to know the types we support. Make sure your files match these formats to avoid any issues during the upload process.
Learn more about the supported file types and size limits.
Specific error messages
If you get an error when uploading your file, you may need to check a few things. You can find some common errors below, click the drop-downs to learn how to resolve them.
You're signed out of your account. Log back in and try again.
File could not be uploaded. Check your internet connection and try again.
File is corrupted and can't be uploaded. Try a new file.
This file is empty. Try a new file.
File could not be uploaded because file extension and file type don't match.
This file is too big. Upload a smaller file ({sizeLimit} max).
{extension} files are not supported.
Additional troubleshooting steps
If you've verified the file you're trying to upload is indeed
supported, and you didn't receive any of the above error messages, there are some general troubleshooting steps that we recommend following.
Note:
The following factors may affect your ability to upload files, if any of these apply, please try uploading the file on a different computer with a different internet connection:
- 3G internet connection: You may experience issues uploading media if you are connected through a 3G mobile connection.
- Carrier or data plan restrictions: Due to these restrictions, you may be unable to upload images, or other media files.
- Public internet connection: Public institutions, such as work, school, libraries, or government facilities may restrict access to certain URLs, including our media server.
- Internet security programs: Some internet security programs block access to our media server.
Check if you have enough storage
Check if you're able to upload a different file
Log out of Wix and back in again
Upload the file in an incognito or private browsing window
Disable any browser extensions or security programs
Clear your browser's cache
Try a different internet connection
Still need help?
What information should I include if I need to reach out for assistance?
