Wix Loyalty Program: Automatically Giving Loyalty Points or Responding When Customers Have Enough Points for Rewards
4 min read
Automations allow you to focus on the bigger picture by taking care of smaller tasks for you. With Wix Loyalty Program, you can set up automations that automatically give loyalty points or automatically respond to customers having enough points for rewards.
For example, you could automatically give loyalty points when a customer books a session, or automatically assign a badge to a customer who earns enough points for a reward.
In this article, learn more about:
Automatically giving loyalty points
All automations consist of a trigger and an action. To automatically give loyalty points, you need to set up Wix Loyalty Program as the action (for example, a form submission triggers the action of awarding loyalty points).
Note:
Creating an automation to give loyalty points is the same as creating a "way to earn" (as you did when you set up your loyalty program). Creating a Loyalty automation will add it to your list of "ways to earn" in your dashboard and the Loyalty Program page on your live site.
To set up an automation with Wix Loyalty Program as the action:
- Go to Automations in your site's dashboard.
- Click + New Automation in the top right corner.
- Click + Start from Scratch.
Note: To use a suggested automation, search and select from the options under Popular. You can edit the trigger and actions of a suggested automation. - Click the title to give your automation a name.
- Click the app you'd like to base your trigger on in the Trigger section.
- Select your chosen trigger from the available options.
Note: These options will differ depending on the app you selected in step 5. - Click Give loyalty points in the Action section.
- Describe an action that will earn points in the Let customers know how to earn points field. This text will be displayed on your site.
- (If relevant) If you've added tiers to your loyalty program, select the tiers you'd like this "way to earn" to apply to, and the number of points a customer in each tier will earn.
- Click the Timing section to expand it.
- Click the Choose a time to send this action drop-down to select when the action should be carried out:
- Immediately: The action is performed as soon as the trigger occurs.
- Set custom time: The action is performed after the trigger, at a time set by you. Click the up and down arrows to set the number and click the drop-down to choose between days, hours and minutes.
- Click the Limit frequency to drop-down to set the trigger frequency:
- Don't limit (trigger every time): Your action will take place every time it is triggered by a visitor.
- Once per contact: Your action will take place only once per contact.
- Once per contact every 24hrs: Your action will take place only once per contact in any 24hr period.
- (Optional) Click + Add an Action at the bottom to set up a multi-action automation.
- Click Activate to save your new automation.
Automatically awarding loyalty points on customers' birthdays
To do this, you first need to create a contacts segment that groups contacts by birthday. Then, create an automation using the Segments trigger, set to trigger when a contact enters your birthday segment. Select Give loyalty points as your automation's action.
Automatically responding to customers having enough points for rewards
All automations consist of a trigger and an action. To automatically trigger an action when a customer has enough points for a reward, you need to set up Loyalty as the trigger (for example, a customer earning 100 points triggers the action of assigning them a badge).
Note:
By default, your loyalty program includes an automation that sends customers an email when they earn a reward. Make sure to activate that automation from the Emails tab of your Loyalty Program if you want to use it.
To set up an automation with Wix Loyalty Program as the trigger:
- Go to Automations in your site's dashboard.
- Click + New Automation in the top right corner.
- Click + Start from Scratch.
Note: To use a suggested automation, search and select from the options under Popular. You can edit the trigger and actions of a suggested automation. - Click the title to give your automation a name.
- Click Loyalty in the Trigger section.
- Select your chosen action in the Action section and set it up using the available options.
- Click the Timing section to expand it.
- Click the Choose a time to send this action drop-down to select when the action should be carried out:
- Immediately: The action is performed as soon as the trigger occurs.
- Set custom time: The action is performed after the trigger, at a time set by you. Click the up and down arrows to set the number and click the drop-down to choose between days, hours and minutes.
- Click the Limit frequency to drop-down to set trigger frequency:
- Don't limit (trigger every time): Your action will take place every time it is triggered by a visitor.
- Once per contact: Your action will take place only once per contact.
- Once per contact every 24hrs: Your action will take place only once per contact in any 24hr period.
- (Optional) Click + Add an Action at the bottom to set up a multi-action automation.
- Click Activate to save your new automation.
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