You can purchase a personalized Google Workspace business email from Wix. A business email is made up of a username of your choice followed by your custom domain. For example, maria@musicbymaria.com, ...

Business Email: An Overview

<div data-component-type="text"><div>You can <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-purchasing-a-personalized-business-email" target="">purchase</a> a personalized Google Workspace <a data-composite="true" href="https://www.wix.com/domains/business-email" target="">business email</a> from Wix. A business email is made up of a username of your choice followed by your custom domain. For example, <strong>maria@musicbymaria.com</strong>, or<strong> info@examplespa.net</strong>. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Already have a business email?</div><div class="info-content"><ul>
  <li>Check <a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="">your business email page in your Wix account</a> to see what business emails you own. </li>  <li><a data-composite="true" href="https://support.wix.com/en/article/connecting-an-email-purchased-outside-of-wix" target="">Connect an email purchased elsewhere</a> to your Wix account.</li></ul></div></div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2022/03/28/5ec4d72c-904a-41f7-8e15-33689279f988/d8a86dea-3c5a-4e2e-a3ad-34a1007fb283.jpg" alt="A collage of images showing a website and an email message with a custom address" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="custom-email-addresses-for-every-team-member" level="3">Custom email addresses for every team member</h2></div><div data-component-type="text"><div>A business email has many benefits – it makes your business look more professional, provides a basis for your online presence, and builds trust with customers. It can also help to reinforce brand awareness when using marketing tools like <a data-composite="true" href="https://www.wix.com/features/email-marketing" target="">Wix email marketing campaigns</a>.</div></div><div data-component-type="text"><div>Provide a personalized business email address for each team or individual team member. For example, hello@mywebsite.com for customer queries, or sales@mywebsite.com. This is a great way to help your customers know they’re communicating with the right person. </div></div><div data-component-type="text"><div>It can also help team members be more productive and confident with its range of support features, including Google Smart Compose, email scheduling, built-in chat options, and real-time collaboration support. </div></div><div data-component-type="text"><div>Scale up your business as you grow, by adding or removing users as needed. Learn <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-setting-up-additional-workspace-users-from-wix" target="">how to create additional custom email addresses.</a></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="keep-your-business-safe-secure-and-supported" level="3">Keep your business safe, secure and supported</h2></div><div data-component-type="text"><div>As well as phishing and spam protection as standard, your business email is backed up with 24/7 customer support through live chat, email, or phone. These security measures give your employees all the safety and reassurance they need to collaborate effectively on business projects.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="various-email-delivery-options" level="3">Various email delivery options</h2></div><div data-component-type="text"><div>Organize your growing business by setting up <strong>email routing</strong> and <strong>delivery options</strong> for your email accounts:</div></div><div data-component-type="text"><ul>
  <li><strong>Routing:</strong> Use the routing setting to set up inbound, outbound, and internal delivery options, tailoring them for different people and teams.</li>  <li><strong>Delivery actions:</strong> You can also set up delivery actions, like rejecting, quarantining, or delivering email with modifications. For example, deliver mail from unknown recipients to a catch-all address rather than bounce the messages.</li></ul></div><div data-component-type="text"><div>Learn more about <a data-composite="true" href="https://support.google.com/a/answer/2685650?hl=en&amp;ref_topic=2921034" target="">email routing and delivery options</a> at Google Workspace Admin Help.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="google-workspace-plans-at-wix" level="3">Google Workspace plans at Wix</h2></div><div data-component-type="text"><div>Wix has partnered with Google to offer <strong>Google Workspace plans </strong>within your Wix account. There are <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-choosing-a-plan" target="">3 Workspace plans</a><strong> </strong>to choose from,<strong> </strong>with several types of benefits to suit everyone. This means that all the features you need to succeed in your business are in one centralized platform. </div></div><div data-component-type="text"><div>The Wix Google Workspace plans include access to Google Calendar and at least 30GB of inbox and Google Drive storage. You can also save files in any format online with Google Drive, set up meetings with integrated calendars, and collaborate in real-time on documents, presentations, and spreadsheets.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about business emails.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How much does a business email cost?</h4><div class="collapsible-content"><div>The cost of a business email depends on a few factors, including the Google Workspace plan you choose. <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="">Upgrading your site</a> to a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plan does <strong>not</strong> include a business email.</div><div><br /></div><div><strong>Note:</strong> You do not need an <strong>active</strong> plan to purchase a business email.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Does my business email work even if my site is not published at present?</h4><div class="collapsible-content"><div>Yes, it still works even when your site is not published online. Your business email is connected to your domain, not your site.  </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I transfer my business email out of Wix to another platform? </h4><div class="collapsible-content"><div>If you want to move your business email out of Wix, you can only transfer it to Google Workspace. This action disconnects the Workspace business email from your Wix account. </div><div><br /></div><div>To do so, <a data-composite="true" href="https://www.wix.com/contact/en" target="_blank">contact Wix Customer Care</a> for assistance. This is an irreversible action. Once transferred to Google, you cannot repurchase the business email through Wix.</div></div></div></div>

Once you've upgraded your site to a Premium or Studio site plans and got a domain, the next step is to purchase a business email address for your domain (e.g., info@yourdomain.com). Wix offers seamles...

Top Reasons for Using a Personalized Business Email

<div data-component-type="text"><div>Once you've <a data-composite="true" href="https://www.wix.com/upgrade/website?referralAdditionalInfo=HelpCenter" target="">upgraded your site</a> to a <a data-composite="true" href="https://support.wix.com/en/article/choosing-a-premium-plan" target="">Premium</a> or <a data-composite="true" href="https://support.wix.com/en/article/wix-studio-upgrading-sites" target="">Studio</a> site plans and got a domain, the next step is to purchase a <a data-composite="true" href="https://www.wix.com/domains/business-email" target="_blank">business email address</a> for your domain (e.g., <strong>info@yourdomain.com</strong>). </div></div><div data-component-type="text"><div>Wix offers seamless integration with Google Workspace which allows you to manage many Google Workspace applications under your personalized domain name.</div></div><div data-component-type="text"><div>Using a personalized business email address is crucial for building a professional online presence. With Wix, you can easily create a custom email address that aligns with your domain name, enhancing your brand's credibility and trustworthiness. Here are the top reasons why you should use a personalized business email with your Wix site.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2024/07/21/a4d2a4a1-63a3-4f58-a9a5-1639cabbfb33/f6e50f2a-29d1-4a35-8c34-3bd786e7e832.png" alt="A screenshot showing sending an email to a business email." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Ready to get started?</div><div class="info-content"><div>Go to <a data-composite="true" href="https://www.wix.com" target="_blank">Wix.com</a> and purchase your <a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="_blank">business email</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="enhances-professionalism" level="3">Enhances professionalism</h2></div><div data-component-type="text"><div>A personalized business email address, such as <strong>yourname@yourdomain.com</strong>, looks more professional than a generic email address. It shows that you are serious about your business and helps you make a positive impression on clients and partners. </div></div><div data-component-type="text"><div>Choose from popular usernames like: <strong>info</strong>@yourdomain.com, <strong>support</strong>@yourdomain.com, <strong>yourname</strong>@yourdomain.com to make you brand look more professional.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>Learn <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-setting-up-additional-workspace-users-from-wix" target="">how to create additional custom email addresses.</a></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="builds-brand-trust" level="3">Builds brand trust</h2></div><div data-component-type="text"><div>When customers see that your email address matches your website domain, they are more likely to trust your business. It demonstrates that your business is established. A consistent brand image across all communication channels increases credibility and makes you appear more reliable.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2024/07/21/57a5f7cb-3802-4e8d-b17e-517849513bff/8d1c0e80-96da-48c7-bcf6-b4cb69b6b78d.png" alt="A screenshot showing a business with different business email addresses." /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="increases-email-deliverability" level="3">Increases email deliverability</h2></div><div data-component-type="text"><div>Emails sent from a personalized business email address are less likely to be marked as spam compared to those sent from generic email services. This ensures that your important messages reach your customers' inboxes. </div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>Use <a data-composite="true" href="https://support.wix.com/en/article/email-marketing-creating-and-sending-a-campaign-from-start-to-finish" target="">Wix Email Marketing</a> for an easy way to send beautiful newsletters to your customers.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="improves-communication-management" level="3">Improves communication management</h2></div><div data-component-type="text"><div>With a custom email address, you can create multiple email accounts for different departments or team members, making it easier to manage communication within your organization.</div><div><br /></div><div>A business email address also helps in organizing your communication. You can separate personal and business emails, making it easier to manage your inbox and respond promptly to clients. </div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2024/07/21/6b97530c-45fb-409d-8dc5-f79a0bd9087a/b3732e14-016e-4dff-ab92-c6f3ba321811.png" alt="A screenshot showing an email being sent to a business email address." /></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/business-email-an-overview" target="">business emails</a>.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="offers-additional-professional-tools" level="3">Offers additional professional tools</h2></div><div data-component-type="text"><div>When you set up a business email with Wix, you get access to Google Workspace tools. These tools include Google Calendar, Drive, Docs, and more, which can help in enhancing your productivity and collaboration. Find out more about the <a data-composite="true" href="https://workspace.google.com/intl/en/features/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=emea-il-all-en-dr-bkws-all-all-trial-b-t1-1011339&amp;utm_content=text-ad-none-none-DEV_c-CRE_695580608523-ADGP_Hybrid+%7C+BKWS+-+MIX+%7C+Txt+-+Brand+-+G-Suite+-+General-KWID_43700079881075565-kwd-488361984632-userloc_1008005&amp;utm_term=KW_google%20g%20suite-g&amp;gad_source=1&amp;gclid=CjwKCAjw4_K0BhBsEiwAfVVZ_xwEX49cNIzVsZNWL2dG7wN7fCmj64NJ4fmygiq14OuKyXyol2gzLxoCt1wQAvD_BwE&amp;gclsrc=aw.ds" target="">benefits of Google Workspace</a> for your business.</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Get started:</div><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-purchasing-a-personalized-business-email" target="">purchasing a business email</a> directly from Wix.</div></div></div></div>

Important:From February 2024, to comply with Google and Yahoo's new spam regulations, if you are a business email user you must set up SPF email authentication. In addition, if you send more than 5000...

Increasing Email Deliverability of Emails Sent from Your Business Email

<div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>From February 2024, to comply with Google and Yahoo's new spam regulations, if you are a business email user you must set up SPF email authentication. In addition, if you send more than 5000 messages per day to Google or Yahoo personal email accounts, you must also set up DKIM and DMARC authentication. For high-volume senders, email delivery may be affected if all 3 records are not added.</div></div></div></div><div data-component-type="text"><div>Email deliverability is a way to measure the success at which emails from <a data-composite="true" href="https://support.wix.com/en/article/business-email-an-overview" target="">your business email</a> arrive into your customers' inboxes. You can track the number of people who come to your site after clicking a link in an email they received from you (also known as email traffic).</div></div><div data-component-type="text"><div>If the emails you send don't get a good deliverability rate, there are a few considerations and updates you can make to ensure that you reach more people. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="factors-that-affect-your-email-deliverability" level="3">Factors that affect your email deliverability</h2></div><div data-component-type="text"><div>There are many factors that affect your email deliverability, such as your message's design, content and relevance, your IP address reputation, and how often you send emails.</div></div><div data-component-type="text"><div>There are a number of reasons why an email might not reach the intended inbox:</div></div><div data-component-type="text"><ul>
  <li><strong>Hard bounce: </strong>The email address is invalid or does not exist</li>  <li><strong>Soft bounce:</strong> There was a technical issue when sending to the address</li>  <li><strong>Spam folder:</strong> Email filtered as spam</li>  <li><strong>Blocked:</strong> Blocked by an ISP or internet protocol</li></ul></div><div data-component-type="text"><div>A low deliverability rate likely means that your emails are not delivered, or arrive to your users' spam folders. To ensure your emails don't get blocked or marked as spam, try adding SPF and DKIM records to your account. If you send a lot of emails per day (over 5000), you should also add DMARC records.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adding-spf-or-dkim-records-to-your-account" level="3">Adding SPF or DKIM records to your account</h2></div><div data-component-type="text"><div>SPF and DKIM records are used to authenticate your email account. </div></div><div data-component-type="text"><div>From February 2024, to comply with Google and Yahoo’s new spam regulations, senders who send emails to personal Gmail and Yahoo email accounts <a data-composite="true" href="https://support.google.com/a/answer/33786" target="_blank">must set up either SPF or DKIM</a>. Google, Yahoo, and other providers perform random checks on new sender messages to personal email accounts to verify they’re authenticated. Messages without at least one of these authentication methods will be rejected or marked as spam.</div></div><div data-component-type="text"><div>SPF / DKIM record values can be sourced from your email provider. Whether your email provider is Gmail, Outlook, Yahoo or other, you'll need to add at least one of these records to be sure of authentication when sending mail to a Google or Yahoo mailbox. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adding-an-spf-record" level="4"> Adding an SPF record</h2></div><div data-component-type="text"><div>An SPF (Sender Policy Framework) record permits your mail server to send emails on behalf of your domain. This helps to prevent spammers from sending messages with a forged email address whilst claiming to be from your domain.</div></div><div data-component-type="text"><div>Using an SPF record demonstrates that you're conscientious about protecting against online threats, which is good for your sender reputation.</div></div><div data-component-type="text"><div>For business emails purchased from Wix, learn how to <a data-composite="true" href="https://support.google.com/a/answer/33786?hl=en&amp;visit_id=638200983347236968-2492511047&amp;rd=1" target="_blank">add an SPF record to your Google Workspace account</a>. For mailboxes purchased elsewhere, contact your provider for instructions on how to add an SPF record. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="adding-a-dkim-record" level="4">Adding a DKIM record</h2></div><div data-component-type="text"><div>A DKIM (Domain Keys Identified Mail) record is an email authentication method. It verifies that your email was sent from a reliable, trustworthy source, and was not modified in transit.  </div></div><div data-component-type="text"><div>Learn more <a data-composite="true" href="https://support.wix.com/en/article/adding-a-dkim-txt-record" target="">about DKIM records</a> and <a data-composite="true" href="https://support.google.com/a/answer/174126?hl=en" target="_blank">how to add a DKIM record to your Google Workspace account</a>. For mailboxes purchased elsewhere, contact your provider for instructions on how to add a DKIM record.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more about email deliverability.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I use DMARC for email authentication?</h4><div class="collapsible-content"><div>In most cases we recommend a combination of SPF and DKIM records for email authentication. This should prove more effective for email authentication at Wix than only using DMARC (another email authentication method).</div><div><br /></div><div>If your organization sends more than 5000 emails per day, however, you must use DMARC in addition to SPF and DKIM.</div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.google.com/a/answer/2466563?hl=en" target="_blank">adding DMARC records with Google</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I have a Google account. Can I track data on the emails I send?</h4><div class="collapsible-content"><div><a data-composite="true" href="https://support.google.com/mail/answer/9981691?hl=en#" target="_blank">Postmaster Tools</a> by Google is a helpful way to track the data on the emails you send and understand metrics like your spam reports, feedback loop, and deliverability. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I'm using Wix Email Marketing. How can I improve the deliverability of my campaigns?</h4><div class="collapsible-content"><div>Wix Email Marketing deliverability can be improved by following our <a data-composite="true" href="https://support.wix.com/en/article/improving-the-deliverability-of-your-campaign#tips-to-improve-your-email-deliverability" target="">best practices for creating email campaigns</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Are there other factors that can affect my emails?</h4><div class="collapsible-content"><div>Yes. Your <a data-composite="true" href="https://support.wix.com/en/article/resolving-email-issues" target="">domain must be active and properly connected</a> to avoid further email issues.  </div></div></div></div>

It is not possible to connect email accounts from more than one email provider to the same domain. You can have numerous domain-based emails, but they must be purchased from the same email provider (e...

Connecting Email Accounts from Different Email Providers for the Same Domain

<div data-component-type="text"><div>It is not possible to connect email accounts from more than one email provider to the same domain. You can have numerous domain-based emails, but they must be purchased from the same email provider (e.g., only from Google Workspace, or only from GoDaddy).  </div></div><div data-component-type="text"><div>If you've purchased a Google Workspace business email from Wix and from another provider, you'll have to choose one and cancel the other:</div></div><div data-component-type="text"><ul>
  <li>If you'd like to keep your external email (e.g., your GoDaddy email) you need to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-canceling-your-business-email-renewal" target="">cancel your Google Workspace business email</a>. Please make sure to <a data-composite="true" href="https://support.wix.com/en/article/connecting-an-email-purchased-outside-of-wix" target="">connect your external email</a>. </li>  <li>If you'd like to keep your Google Workspace business email, you need to cancel your external email. In order to do so, please contact the external provider directly. Please make sure to <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-adding-google-workspace-mx-records-in-your-wix-account" target="">add the correct records</a> for your Google Workspace business email.</li></ul></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>Learn more about the benefits of <a data-composite="true" href="https://www.wix.com/domains/business-email" target="_blank">getting a business email address from Google Workspace</a>. </div></div></div></div>

Experiencing issues with your domain-based email? Review the troubleshooting steps below to solve your business email problems.Google Workspace business emails purchased from WixTo resolve issues with...

Business Email: General Troubleshooting

<div data-component-type="text"><div>Experiencing issues with your domain-based email? Review the troubleshooting steps below to solve your <a data-composite="true" href="https://www.wix.com/domains/business-email" target="">business email</a> problems.</div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="google-workspace-business-emails-purchased-from-wix" level="3">Google Workspace business emails purchased from Wix</h2></div><div data-component-type="text"><div>To resolve issues with Google Workspace business emails purchased from Wix, try the following:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check that your domain is active</h4><div class="collapsible-content"><div>Your domain must be active in order for your business email to connect properly.<br />
<strong>To check if your Wix domain is active:</strong></div><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Check the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column next to the relevant domain to ensure your domain hasn't expired. You should see a renewal date in the future.<br />
<strong>Note</strong>: Click <strong>Update Payment Method</strong> if you need to renew your domain. </li></ol><div><br />
<strong>To</strong> <strong>check if your domain purchased outside of Wix is active:</strong> </div><ol>
  <li>Go to the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">whois domain tool</a>.</li>  <li>Enter your domain name in the search field and click <strong>Search</strong>.</li>  <li>Review the domain status and expiry date. <br />
<strong>Tip</strong>: Go to the URL displayed below <strong>Domain Status</strong> to learn about each status.<br />
<br />
<strong>Note</strong>: Contact your domain registrar if you need help ensuring your domain is active. </li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check your MX records</h4><div class="collapsible-content"><div>To be able to receive emails, the Google Workspace MX records must be added to your domain's DNS.<br />
<br />
If you've connected your domain via name servers, or if you purchased the domain from Wix, these records are added automatically. If you've connected your domain via pointing, contact your domain host to make sure you've added <a data-composite="true" href="https://support.google.com/a/answer/174125?hl=en" target="_blank">Google Workspace's MX records</a>. </div><div> <br />
<strong>To check your MX records:</strong></div><ol>
  <li><a data-composite="true" href="https://manage.wix.com/wix/api/mpContainerStaticController#/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain</li>  <li>Click <strong>Edit MX Records</strong>.<br />
<strong>Note: </strong>Click <strong>Connect an email purchased outside of Wix</strong> if you do not see <strong>Edit MX Records</strong>.  <br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/08/29/e985578d-73d7-4237-9549-91b92cdd6b57/4e662117-9d96-4199-9f83-3d882eecd4b9.png" alt="A screenshot of the Domain Actions menu in a Wix account. The Edit MX records option is highlighted." /></li>  <li>Click the drop-down and select <strong>Google Workspace.</strong><br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/08/29/adce6f4b-702c-4db5-8b21-f5dd5591cea7/8bacd2a6-b512-4862-8f3f-dc8c641d3116.png" alt="A screenshot of the MX records dropdown showing the Google Workspace option selected." /></li>  <li>Click <strong>Save</strong>.<br />
</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Make sure you have set up your business email correctly. </h4><div class="collapsible-content"><div><br />
<strong>To set up your Google Workspace business email:</strong></div><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/mailboxes" target="_blank">Go to Business Email</a> in your Wix account. </li>  <li>Click <strong>Setup Business Email </strong>next to the relevant account.</li>  <li>Enter the primary email address.</li>  <li>Enter a password.</li>  <li>Verify your password.</li>  <li>(Optional) Enter the details for additional email users in the blank email fields.</li>  <li>Click <strong>Next</strong>.</li>  <li>Confirm your contact details.</li>  <li>Click <strong>Submit</strong>.</li></ol><div><br />
<strong>Important:<br />
</strong>Once you have purchased and set up your business email, you must sign in to the <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-identifying-your-admin-workspace-user" target="">admin account</a> to accept the Google Product Agreement. You cannot access any of your other email accounts until you have accepted the agreement.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="business-emails-purchased-outside-of-wix" level="3">Business emails purchased outside of Wix</h2></div><div data-component-type="text"><div>To resolve issues with business emails purchased outside of Wix, try the following:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check that your domain is active</h4><div class="collapsible-content"><div>Your domain must be active in order for your business email to connect properly. </div><div><br /></div><div><strong>To check if your Wix domain is active:</strong></div><ol>
  <li><a data-composite="true" href="https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings" target="_blank">Go to Premium Subscriptions</a> in your Wix account.</li>  <li>Check the <strong>Next Payment Due</strong> or <strong>Upcoming payment </strong>column next to the relevant domain to ensure your domain hasn't expired. You should see a renewal date in the future. <strong>Note</strong>: Click <strong>Update Payment Method</strong> if you need to renew your domain.</li></ol><div><br />
<strong>To</strong> <strong>check if your domain purchased outside of Wix is active:</strong> </div><ol>
  <li>Go to the <a data-composite="true" href="https://www.wix.com/domains/whois" target="_blank">whois domain tool</a>.</li>  <li>Enter your domain name in the search field and click <strong>Search</strong>.</li>  <li>Review the domain status and expiry date.  <br />
<strong>Tip</strong>: Go to the URL displayed below <strong>Domain Status</strong> to learn about each status. </li></ol><div><br />
<strong>Note</strong>: Contact your domain registrar if you need help ensuring your domain is active. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check your MX records and any other required DNS records</h4><div class="collapsible-content"><div>Check that you've added the correct MX records and any other DNS records required by your email host. Contact your email provider to receive the necessary records.</div><div><br /></div><div><strong>If your domain is connected to Wix via pointing:  </strong>Contact your domain host to add your email provider's MX and any other required DNS records with them.</div><div><br /></div><div><strong>If you've purchased your domain from Wix or connected it via name servers:</strong></div><div><br /></div><ol>
  <li><a data-composite="true" href="https://manage.wix.com/wix/api/mpContainerStaticController#/domains" target="_blank">Go to Domains</a> in your Wix account. </li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain</li>  <li>Click <strong>Edit MX Records</strong>. <br />
<strong>Note: </strong>Click <strong>Connect an email purchased outside of Wix</strong> if you do not see <strong>Edit MX Records</strong>.<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/08/29/e985578d-73d7-4237-9549-91b92cdd6b57/4e662117-9d96-4199-9f83-3d882eecd4b9.png" /></li>  <li>Click the drop-down and check if your email provider is listed: 
    <ul>
      <li>If your email provider <strong>is </strong>listed: Select them from the list. </li>      <li>If your email provider <strong>is not</strong> listed: Select <strong>Other </strong>and <a data-composite="true" href="https://support.wix.com/en/article/adding-or-updating-mx-records-in-your-wix-account" target="">add their MX records</a>.</li>    </ul>  </li>  <li>Click <strong>Save</strong>.<br />
<strong>Note:</strong> If your email provider requires additional DNS records, <a data-composite="true" href="https://support.wix.com/en/article/managing-dns-records-in-your-wix-account" target="">add them to your Wix account</a>.<br />
</li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="still-need-help" level="3">Still need help?</h2></div><div data-component-type="text"><div>If you're still having issues with your domain-based email, <a data-composite="true" href="https://www.wix.com/contact" target="_blank">contact Wix Customer Care</a> and we'll be happy to assist you.</div></div>

Add or edit a Sender Policy Framework (SPF) record if instructed to do so by your email host. SPF records are TXT records used to prevent spammers from sending unauthorized emails.Important:
  The SPF...

Adding or Updating SPF Records in Your Wix Account

<div data-component-type="text"><div>Add or edit a Sender Policy Framework (SPF) record if instructed to do so by your email host. SPF records are TXT records used to prevent spammers from sending unauthorized emails.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>The SPF record type is no longer used by all platforms. For this reason, it's best to add SPF records in the TXT section of your DNS records. </li>  <li>You will need to contact your email provider in order to get your SPF record.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="3">To add or update an SPF record:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Click <strong>Manage DNS Records</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/08/02/2bddf524-9dee-4fe9-b6bb-afbc33205841/1151bea2-08f5-4efe-8191-f0f4f4094b24.png" alt="A screenshot highlight the Manage DNS Records option in the Domain Actions menu in a Wix account." /></div></div><div data-component-type="text"><ol><li> Click <strong>+ Add Record </strong>in the <strong>TXT (Text)</strong> section.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/17/68bded7c-4f24-49aa-90aa-c79d89f3021b/21f63bac-b2ff-4633-bdb1-cbd4909643c6.png" alt="A screenshot showing where you can add TXT records in the Manage DNS Records section of a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Click the <strong>Host Name</strong> field and enter the host name.<br />
<strong>Note:</strong> Leave this field blank if your provider tells you to add <strong>@</strong> here.</li>  <li>Click the <strong>Value</strong> field and enter the TXT value that your provider gave you.</li>  <li>Click <strong>Save</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Need to add records for your business email?</div><div class="info-content"><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/google-workspace-adding-an-spf-record-to-your-business-email" target="">adding SPF records to your business email</a>.</div></div></div></div>

A Domain Keys Identified Mail (DKIM) record is an email authentication tool. Adding it to your business email verifies that your email was sent from a reliable, trustworthy source and was not modified...

Adding a DKIM (TXT) Record

<div data-component-type="text"><div>A Domain Keys Identified Mail (DKIM) record is an email authentication tool. Adding it to your business email verifies that your email was sent from a reliable, trustworthy source and was not modified en route to your recipients. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><div>If your domain is connected via<strong> </strong><a data-composite="true" href="https://support.wix.com/en/article/connecting-a-domain-to-wix-using-the-pointing-method" target="">pointing</a>, these directions do not apply. Contact your domain host to add DKIM records with them, as they control your DNS. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Before you begin:</div><div class="info-content"><ul>
  <li>You need to get the DKIM record from your email provider.</li>  <li>The DKIM key bit length can be either 2048 or 1024 characters.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="3">To add or update a DKIM record:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://manage.wix.com/account/domains" target="_blank">Go to Domains</a> in your Wix account.</li>  <li>Click the <strong>Domain Actions</strong> icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/06/28/96c47964-91f2-4fc2-a3b9-869eb342b57a/ac38f09f-0dca-459b-9133-d47d229f7f02.png" /> next to the relevant domain.</li>  <li>Select <strong>Manage DNS Records</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/d6b40156-9694-4cfe-9209-54815ef9d6dc/2019/07/26/eff4eb94-5ca2-4e0e-b5ae-ca033c8e1697/cd6f2a72-852f-4606-aaad-943fe87b3a83.png" alt="A screenshot showing the Manage DNS Records option in the Domain Actions menu." /></div></div><div data-component-type="text"><ol><li>Scroll to the <strong>TXT (Text)</strong> section and click <strong>+ Add Record</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2024/12/23/c7aae25b-2312-4e47-976c-03bc56e236d9/77025724-cb24-4f87-a412-1f7455eec2a7.png" alt="A screenshot showing the Add Record button to add a TXT record in a Wix account." /></div></div><div data-component-type="text"><ol>
  <li>Enter the DKIM selector under <strong>Host Name</strong>. <br />
<strong>Note:</strong> For Google Workspace business emails, <a data-composite="true" href="https://support.google.com/a/answer/174126?hl=en#zippy=%2Cfind-out-if-your-domain-provider-supports--bit-dkim-keys" target="_blank">click here to generate a DKIM record</a>.</li>  <li>Enter the DKIM signature under <strong>Value</strong>.</li>  <li>Click <strong>Save</strong>. </li></ol></div>

An SPF (sender policy framework) record permits your mail server to send email on behalf of your domain. This helps to prevent spammers from sending messages with forged email address, claiming to be ...

Google Workspace: Adding an SPF Record to your Business Email

<div data-component-type="text"><div>An SPF (sender policy framework) record permits your mail server to send email on behalf of your domain. This helps to prevent spammers from sending messages with forged email address, claiming to be from your domain.</div></div><div data-component-type="text"><div>If you have a Google Workspace business email, you can <a data-composite="true" href="https://support.google.com/a/answer/178723?hl=en" target="">add an SPF record</a> for your domain. <br />
<strong>Note: </strong>The<strong> </strong>SPF record should be added to the TXT field.</div></div>

A DKIM record verifies that your email was sent from a reliable, trustworthy source, and was not modified in transit.If you have a Google Workspace business email, you can add a DKIM record for your d...

Google Workspace: Adding a DKIM Record to your Business Email

<div data-component-type="text"><div>A DKIM record verifies that your email was sent from a reliable, trustworthy source, and was not modified in transit.</div></div><div data-component-type="text"><div>If you have a Google Workspace business email, you can <a data-composite="true" href="https://support.google.com/a/answer/174124?hl=en" target="">add a DKIM record</a> for your domain. </div></div>

Currently, there is no way to completely delete a business email, which has already expired, from your Wix account. The subscription will still be visible in case you want to repurchase that business ...

Request: Deleting a Business Email from Your Wix Account

<div data-component-type="text"><div>Currently, there is no way to completely delete a business email, which has already expired, from your Wix account. The subscription will still be visible in case you want to repurchase that business email in the future.</div></div><div data-component-type="text"><div>We are always working to update and improve our products, and your feedback is hugely appreciated.</div></div>

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Business Email Basics