Business Email: General Troubleshooting

Your domain must be active in order for your business email to connect properly.
To check if your Wix domain is active:

To check if your domain purchased outside of Wix is active: 

Tip: Go to the URL displayed below Domain Status to learn about each status.


Note: Contact your domain registrar if you need help ensuring your domain is active. 

To be able to receive emails, the Google Workspace MX records must be added to your domain's DNS.

If you've connected your domain via name servers, or if you purchased the domain from Wix, these records are added automatically. If you've connected your domain via pointing, contact your domain host to make sure you've added Google Workspace's MX records. 

 
To check your MX records:

To set up your Google Workspace business email:

Important:
Once you have purchased and set up your business email, you must sign in to the admin account to accept the Google Product Agreement. You cannot access any of your other email accounts until you have accepted the agreement.

Your domain must be active in order for your business email to connect properly.
To check if your Wix domain is active:

To check if your domain purchased outside of Wix is active: 

Tip: Go to the URL displayed below Domain Status to learn about each status.


Note: Contact your domain registrar if you need help ensuring your domain is active. 

Check that you've added the correct MX records and any other DNS records required by your email host. Contact your email provider to receive the necessary records.

If your domain is connected to Wix via pointing:  Contact your domain host to add your email provider's MX and any other required DNS records with them.