Wix Studio App: Sending Messages from an Inbox
4 min read
In this article
- Sending messages from your business site's inbox
- Sending messages from a site's inbox
- FAQs
View and reply to conversations in one place using the Wix Studio mobile app. Whether you have your own business site or you're a collaborator on a site managing communication, you can send a chat, email, or SMS.
Sending messages from your business site's inbox
Access your business site's inbox from the Home screen of your workspace so you never miss a message. You can choose to respond to your customers' needs using your preferred channel.
Before you begin:
Make sure you set your business site to the relevant workspace.
To send a message from your business site's inbox:
- Go to your relevant workspace in the Studio app.
- Tap Home at the bottom.
- Tap Inbox at the top.
- Tap on the relevant contact you want to message.
- Tap the channel drop-down and select how you want to send your message:
- Chat: Send a chat message to customers. To use this option, you must have the Wix Chat app on your site.
- Email: Send an email to customers whose email addresses are saved in your contact list.
- SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.
Note: You can't send SMS without saving a contact.
![A screenshot of the home screen in the Studio app with the illustration tapping on the Inbox icon at the top right.](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e9471e96-8e0a-4ac1-9fa6-02e99938bd27/2023/09/27/8023786d-2147-46a6-9d50-97f0aaf86a2a/e090cd63-961f-4f42-8969-074be007edb1.jpg)
Sending messages from a site's inbox
You can access a site's inbox if you're the site owner or have the relevant role and permissions. For example, as 'Customer Relations Manager' for a site in an agency's workspace, you can use the inbox to communicate with their clients.
To send messages from a site's inbox:
- Go to your relevant workspace in the Studio app.
- Tap Sites at the bottom.
- Tap the relevant site.
- Tap Inbox .
- Tap on the relevant contact you want to message.
- Tap the channel drop-down and select how you want to send your message:
- Chat: Send a chat message to customers. To use this option, you must have the Wix Chat app on your site.
- Email: Send an email to customers whose email addresses are saved in your contact list.
- SMS: The SMS channel is available when you purchase a Business Phone Number and the member's number is saved in your contact list.
Note: You can't send SMS without saving a contact.
![A screenshot of the channel drop-down in the Wix Studio app.](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e9471e96-8e0a-4ac1-9fa6-02e99938bd27/2023/09/27/a695c929-3b54-4da1-9760-a54fb6b9447f/e873243d-e76f-4ad0-8a64-994cb3783b5c.jpg)
FAQs
Click a question to learn more about sending messages from an inbox.
What other features can I use with the inbox?
Can I give someone access to communicate using the inbox of a site?