Wix Restaurants: Saving and Charging Customers' Credit Cards
4 min read
Important:
This article is relevant only if you're using Wix Restaurants Orders (New), Wix's new online ordering app.
Storing customers' credit or debit card details enables you to process payments without their physical presence. Although this method can streamline transactions, it's extremely important to use it correctly to prevent unexpected charges to customers' accounts.
A customer's card can be saved in 2 ways. First, you can let customers select that option themselves during checkout. Second, you can save a customer's card while you manually enter credit card details. Make sure this happens only with your customer's consent.
Once a card is saved, you can use it to collect payment for future orders, when you have your customer's consent to do so.
You can charge clients' saved cards using the following payment providers:
In this article, learn more about:
Letting customers save cards during checkout
You can add a checkbox to the payment part of the checkout page. By checking it, a customer gives you permission to save their card and charge it in future.
Tip:
This isn't the same as when a customer saves their cards in their personal My Wallet part of the Members Area.
To display the checkbox to save a card on file:
- Go to Settings in your site's dashboard.
- Click Checkout.
- Select Payments.
- Click the Save customers' cards on file toggle to enable it.
Note: This toggle may not be visible if you don't have a payment provider connected that supports saving cards on file.
Saving cards while manually entering card details
One way to accept payment is to manually enter a customer's credit or debit card details to complete payment for an order. While doing so, you have the option of saving a customer's card on file securely so you can use it for future orders, as long as you have their consent to do so.
Important:
Make sure you read this article to learn how to save cards responsibly.
To manually save a customer's card details:
- Go to Orders in your site's dashboard.
- Select the relevant order.
- Click the Collect Payment drop-down and select Charge card manually.
- Enter the card details.
- Select the Save this card to the customer's file checkbox.
- Click Charge.
- Send your customer an authorization form and save the signed form.
Important: We strongly recommend you send the form within 24 hours. Learn more about best practices for storing card details.
Charging a card on file
After saving a customer's credit or debit card on file, you can use it to complete payment for future orders, as long as you have your customer's consent to do so.
Important:
Your customer needs to be notified about the transaction and given as many details as possible. This is a requirement of card schemes such as Visa and Mastercard. In addition, clear communication builds trust and helps the customer to recognize the payment. If they don’t recognize the payment, they may issue a chargeback.
To accept payment using a card on file:
- Go to Orders in your site's dashboard.
- Select the relevant order.
- Click the Collect Payment drop-down and select Charge card manually.
- Select an authorized saved card
- Click Charge.
FAQs
Click a question below to learn more.
What are the risks of card-on-file transactions?
How can I get authorization from my customer?
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