Wix Inbox: Working with Site Collaborators

3 min read
As site owner, you have the option to invite site collaborators to work on many aspects of your site. Share the responsibility of managing your inbox by specifically assigning inbox permissions to the collaborators you'd like to be able to view and respond to messages.

Collaborators with inbox permissions can enable notifications so they're alerted to all incoming messages. They can also set up personal profiles so that outgoing messages include their signatures.
Anyone you've assigned the Admin or Back Office Manager role has access to your inbox, as well as custom roles with added Wix Inbox permissions.

Adding someone to the Your team list to allow them to create a profile will assign them the role of Back Office Manager by default.

Learn more about roles and permissions.
In this article, learn more about:

Inviting collaborators to work in your inbox

Invite collaborators to view and respond to messages in your inbox. Each collaborator will be able to create a personal profile, giving communications a personal touch. Customers will receive messages with a name and personalized signature attached.

To invite collaborators:

  1. Go to Inbox in your site's dashboard.
  2. Click the Settings drop-down at the top right.
  3. Click Profile & team.
  4. Click + Invite People in the Your team section.
  5. Enter the email address of a person you'd like to add to your team.
  6. Click Send Invite.
  7. Click Done.
  8. Repeat these steps for any other team members you'd like to add. Each team member you've added will be able to edit their profile on the Profile & team tab when they log in.

Enabling email notifications for collaborators

If you'd like collaborators to be automatically notified of all incoming messages, enable email notifications. You can enable or disable email notifications separately for each individual.

To enable email notifications:

  1. Go to Inbox in your site's dashboard.
  2. Click the Settings drop-down at the top right.
  3. Click Profile & team.
  4. Under Your Team is your list of collaborators with Wix Inbox permissions. Click the Email notifications toggle next to a collaborator to enable email notifications.
  5. (Optional) Click Set Permissions to edit permissions for this team member.
A screenshot of a site collaborator with Wix Inbox permissions.
  1. Click Save Changes at the top right.
  • If notifications are enabled for a collaborator, this collaborator will have the ability to manage their notification settings (including disabling notifications).
  • The Your team section is only visible to site owners.
  • If you don't see an existing collaborator in the Your team list, it means they don't have Wix Inbox permissions. Go to Roles & Permissions to manage your roles.


Here are some common questions about working with site collaborators:

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