Wix Inbox: Managing Your Inbox Settings

5 min

In this article

Customizing your email template
Inviting inbox collaborators
Disabling automatic spam filtering
FAQs

Wix Inbox helps you personalize your business communications and control team access to your messages. Customize email details to match your brand, such as your sender identity and email signature, and set permissions so your team can work together smoothly.

A screenshot of your Inbox Setting page.

Customizing your email template

Personalize your outgoing emails by editing the subject line, sender identity, and your individual email signature. These settings help you maintain a consistent, professional image when communicating with your customers.

Tip:

These settings apply to to emails you write on your own, and not to automated emails sent by Wix.

To customize your email template:

Go to Inbox in your site's dashboard.
Click the Settings dropdown at the top right.
Select Inbox Settings.
Choose what you want to customize:

Subject line

Sender identity

Collaborator email signature

5. Click Save Changes at the top right.

A screenshot of the outgoing email settings in Wix Inbox.

Tip:

Use the email preview on the right to check how your email will look to recipients.

Inviting inbox collaborators

As site owner, you can invite collaborators to work on different aspects of your site. Share the responsibility of managing your inbox by assigning inbox permissions to your collaborators, allowing them to view and answer messages.

Note:

Anyone you've assigned the Admin or Back Office Manager role has access to your inbox, as well as some roles for integrated Wix apps (e.g. Customer Relations Manager, Front Desk Staff), and custom roles with added Wix Inbox permissions. Learn more about roles and permissions.

To invite collaborators:

Go to Inbox in your site's dashboard.
Click the Settings dropdown at the top right.
Click Inbox Settings.
Click the Inbox collaborators tab.
Click + Invite People.
Enter the email address of a person you'd like to add.
Note: This will assign them the role of Back Office Manager by default. You can edit their role after you add them.
Click Send Invite.
Click Done.
(Optional) Repeat these steps for any other team members you'd like to add.

A screenshot of the inbox collaborators section.

Disabling automatic spam filtering

By default, Wix Inbox automatically moves Wix Chat messages to your Spam folder if they look suspicious or match common spam patterns. You can disable automatic spam filtering in your Inbox Settings.

Note:

Only the site owner can disable automatic spam filtering.

To disable automatic spam filtering:

Go to Inbox in your site's dashboard.
Click the Settings dropdown at the top right.
Click Inbox Settings.
Click the Spam detection tab.
Click the toggle next to Automatic spam filtering:
- Enabled: Suspicious conversations are automatically moved to your Spam folder.
- Disabled: Conversations will no longer be automatically marked as spam.