Performing a Ping Test
2 min read
If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs.
Choose your operating system and follow the steps below.
Windows
Mac
- Right-click the Start menu and select Run.
- Type cmd, and then click OK.
![Screenshof of typing cmd in the Run screen in Windows.](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/02/21/f587aa65-1bf0-4c1e-bd9c-b2fd8096fc1d/eb72583b-5046-4fd7-b385-22e6d8665074.png)
- Enter your domain:
- If you have a domain connected to your site: Type ping www.domain.com (replace domain.com with your own domain name).
- If you have a free site: Type ping site-url-prefix.wixsite.com (replace site-url-prefix with your Site URL prefix, located in your account settings).
- Press Enter.
- Take a screenshot of the information.
- Send your screenshot to Wix Customer Care.