CMS: Troubleshooting User Input Element Issues
4 min read
In this article
- Step 1 | Check the connections of your page elements
- Step 2 | Check for validation error messages
- Step 3 | Check your dataset mode
- Step 4 | Check your collection permissions
- Step 5 | Check for hidden or overlapping elements
- Step 6 | (If using the sandbox) Sync your sandbox and live collections
The CMS (Content Management System) allows you to create and manage dynamic content on your site. This is particularly useful for site owners who want to collect user input, such as customer feedback, registration forms, or other types of data.
For example, you might have a contact form where customers can leave their details and questions. However, sometimes you may encounter issues with user input elements. This guide will help you troubleshoot and resolve these common problems.
Step 1 | Check the connections of your page elements
Ensure that your input elements are correctly connected to your dataset. If elements are not connected properly, data will not be stored in your collection.
Show me how
.Step 2 | Check for validation error messages
Validation errors can prevent data from being submitted correctly. These errors occur when the input does not meet the criteria set for the field. If you see any validation errors, adjust the input criteria in the properties panel to ensure they match the expected data format.
Show me how
Learn more about working with user input validation settings.
Step 3 | Check your dataset mode
Your dataset mode determines how data is handled when users interact with your input elements. Make sure the dataset mode is set correctly for your needs. If the dataset mode is not set correctly, users will not be able to submit their input.
Show me how
Learn more about adjusting your dataset settings.
Step 4 | Check your collection permissions
Collection permissions determine who can view, add, update, or delete collection content on your live site. Make sure your collection permissions are set to allow the relevant people to access the content.
Learn how to check and adjust your collection permissions.
Step 5 | Check for hidden or overlapping elements
Make sure you haven't accidentally hidden any input elements that are set to 'required'. This can happen both in the editor for the mobile version of sites built in the Wix Editor, and across breakpoints in the Studio Editor.
Learn how to:
- Unhide elements in the mobile editor for sites built in the Wix Editor.
- Unhide elements from breakpoints for sites built in the Studio Editor. Learn more about designing across breakpoints in the Studio Editor.
Also, make sure your custom form does not have any elements overlapping it, as this can cause issues filling out and submitting the inputs.
Learn how to:
- Use the Layers panel in the Wix Editor to check for overlapping elements.
- Use the Layers panel in the Studio Editor to reorder elements.
Step 6 | (If using the sandbox) Sync your sandbox and live collections
If you are using optional sandbox collections, ensure that your content is synced. Differences between these collections can cause issues with user input. Keeping these environments synced helps avoid discrepancies and ensures smooth operation.
Learn more about syncing content between the sandbox and live collections.
Still need help?
If the problem persists, contact us, and we will be happy to help.
