Wix Forms: Choosing Who Gets Notified About Form Submissions

You can edit the automation to choose who gets notified – the site owner, or other collaborators. You can also edit this automation to add more emails, change the message title and body, and include PDF attachments of form submissions. 

The email addresses you choose will receive an email from "notifications@wix-forms.com", notifying them of the submission. 

Using Wix Automations, once you have set up an automation trigger, you can choose Show in Inbox as an action. Then, configure the action by setting a Form name, Fields, and choose if to Mute inbox notifications (the ones that pop up in your site's dashboard).

 

Note: 

The form name controls how the name of the form appears in your Wix Inbox. Enter a custom title or choose a dynamic value such as Submission Time.

Personalized content, also known as dynamic values or variables, lets you show different information in each email based on the recipient or form submission data, such as a contact's name or submission date. For example, one person might see 'Thanks for your submission, Sarah,' while another sees 'Thanks for your submission, David.'

To add personalized content:

If you are experiencing an issue with receiving notifications to your inbox:

Fallback text is the text that appears if a dynamic value has no data to display. This helps prevent empty spaces in your notification email. For example, if you add a dynamic value for a phone number but the form submitter leaves that field blank, the fallback text appears instead. You can add fallback text such as 'Not provided' or 'No answer submitted'.

Donation, Fixed price, Custom price, File upload, Product, and Signature fields are added using repeated content, not personalized content.

Repeated content lets your email automatically display submitted details that come from these fields. For example, if someone uploads a file, adds a signature, or selects a product, that information can appear in the notification email without you needing to add each detail manually.

To add these fields to your email:

No. If you want to include a PDF copy of each submission in your notification emails, you must enable this option directly in the form’s settings.

When someone submits a message through your Wix Inbox (including pre-chat forms), you and your site contributors do not receive the full message content in your notification emails. Instead, you receive a notification to check your Wix Inbox directly.

No. You do not need to make someone a site collaborator to send them form notification emails.

To send notifications to someone who is not a collaborator:

Yes, you can create a custom automation and include the  Chat message summary as a dynamic value in the email template. This sends you the content of each message by email. You can also display details such as the contact’s name and email address.

Dates in form submission notifications are formatted according to your site's regional settings. This means dates appear in the format set for your site's region.