Wix Forms: Creating Automated Email Responses for Form Submissions | Help Center

Wix Forms: Creating Automated Email Responses for Form Submissions

4 min read

Create automations for each form submission on your site. When a visitor submits a form, it can be helpful to automatically send an email to thank them or inform your team.

For example, welcome new site subscribers by sending them a "thank you" email, or send a "next steps" email when a job application form has been submitted.

Note:

Wix Forms automatically comes with recommended automations you can activate or customize to fit your needs.
You can customize any automation to your business needs. For example, instead of sending an email you can create a new task for yourself or a team member, send a chat message and much more.

Screenshot of a automations flow of form submitted trigger and send an email action.

Sending an automated email after form submission

Send automated emails after form submissions on your site. Streamline your communication and ensure that your visitors and team members are promptly notified without manual effort.

To send an automated email:

Go to Automations in your site's dashboard.
Click + New Automation at the top right.
Click + Start from Scratch.
Give your automation a title.
Select Forms submitted as your trigger.
Note: When creating or editing an automation, you'll have two options for Wix Forms triggers. The blue icon sets a trigger for new Wix Forms and the red icon for old Wix Forms. Learn about old and new Wix Forms

Screenshot of trigger panel options for forms.

Click the drop-down menu to select which forms trigger this automation:
- Any: Any form submitted will trigger this automation.
- Specific: Select a specific form that will trigger this automation when submitted.
(Optional) Enable the Trigger once per person toggle to limit trigger frequency:
- Select the person from the trigger data: Decide how often the automation can be triggered for the same person (e.g. Contact ID, Post Author Contact ID, Visitor ID etc.).
  Tip: Useful for triggers that might occur repeatedly.
- Trigger once per person every: Select this checkbox if you want to set a specific amount of time that should pass before the automation can be triggered again for the same person.
(Optional) Click + to add a step:
- Add a delay between a trigger and its action, to have the action occur after a certain amount of time passes.
- Add a condition to make the automation occur when certain conditions are met.
Click + to add a step.
Click Action.
Select Send an email and choose who you want to send the email to: