Wix Forms: Creating Automated Email Responses for Form Submissions
4 min read
In this article
- Sending an automated email after form submission
- Frequently asked questions (FAQs)
Create automations for each form submission on your site. When a visitor submits a form, it can be helpful to automatically send an email to thank them, or an email to inform your team about it.
For example, welcome new site subscribers by sending them a "thank you" email, or send a "next steps" email when a job application form has been submitted.
Tip:
Wix Forms automatically comes with recommended automations you can activate or customize to fit your needs. For example, instead of sending an email you can create a new task for yourself or a team member, send a chat message and much more.
Sending an automated email after form submission
Send automated emails whenever a visitor submits a form on your site. Streamline your communication and ensure that your visitors and team members are promptly notified without manual effort.
To send an automated email:
- Go to Automations in your site's dashboard.
- Click + New Automation at the top right.
- Click + Start from Scratch.
- Give your automation a title.
- Select Forms submitted as your trigger.
Note: When creating or editing an automation, you'll have two options for Wix Forms triggers. The blue icon sets a trigger for new Wix Forms and the red icon for old Wix Forms. Learn about old and new Wix Forms
- Click the drop-down menu to select which forms trigger this automation:
- Any: Any form submitted will trigger this automation.
- Specific: Select a specific form that will trigger this automation when submitted.
- (Optional) Enable the Trigger once per person toggle to limit trigger frequency:
- Select the person from the trigger data: Decide how often the automation can be triggered for the same person (e.g. Contact ID, Post Author Contact ID, Visitor ID etc.).
Tip: This option is useful for triggers that might occur repeatedly. - Trigger once per person every: Select this checkbox if you want to set a specific amount of time that should pass before the automation can be triggered again for the same person.
- Select the person from the trigger data: Decide how often the automation can be triggered for the same person (e.g. Contact ID, Post Author Contact ID, Visitor ID etc.).
- Click Apply at the bottom.
- (Optional) Click + to add to your automation:
- A delay between a trigger and its action, to have the action occur after a certain amount of time passes.
- A condition to make the automation occur when certain conditions are met.
- Set up the automated email:
- Click + to add a step.
- Click Action.
- Select Send an email and choose who you want to send the email to:
Your form submitters
You or your site collaborators
Frequently asked questions (FAQs)
Click a question below to learn more about this.
Can I email both my form submitters and my site collaborators in the same automation?
What else can I automate when someone submits a form?
Can I access automations directly from my form's settings?
What is personalized content?
