Spaces App: Viewing and Chatting with Live Site Visitors
2 min read
The Spaces by Wix app lets you see who's on your site in real-time and start chats with them. You can get information such as where they're from, what page they're looking at and how long they've spent on your site.
Before you begin:
To view real-time visitors, you must have the Wix Chat app on your site.
Live Visitors on the Spaces App
When live visitors are on your site, you see the following banner in your place's Overview tab on the Wix mobile app:
Tap the banner to see the full list of your live visitors. From here, you can see your visitors' location, the page they are on and the time they've spent on your site so far. If they are registered members, you can also see their name. Tap any visitor to start chatting with them.
Notes:
- The banner only appears if you currently have visitors on your site.
- The page name displayed in this section is the page's SEO title.
- If you have chat enabled in your app, it is automatically added to your Quick Action bar. You can only remove it by deleting Wix Chat from your site.
Push Notifications About Your Live Visitors
Whenever a visitor is on your site, you receive a push notification on your phone (provided that your new visitor notifications are enabled).
If a visitor is browsing through your site for a while (over five minutes), you might get a new notification about them when they refresh the page.
Tip:
Add a Pre-Chat Form to your chat box to make sure you don't miss any visitor while you're offline. Learn More
Having problems with live site visitor notifications?
Click here to learn how to troubleshoot issues related to live site visitors in the Spaces by Wix app.
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