Wix Editor: Troubleshooting Mobile Live Site Issues
2 min
In this article
- Troubleshooting steps
- Still having trouble?
Wix automatically creates a mobile-friendly version of your site using the content and elements you added from the desktop editor. Your site on mobile is optimized to suit smaller screens and provide your visitors with a smooth experience.
If you experience issues viewing your live site on mobile, use the steps below to solve the issues.
Troubleshooting steps
If you are having trouble viewing your site on a mobile device, follow the troubleshooting steps below to rule out local or device issues.
Step 1 | Check your operating system and browser
Step 2 | Clear your cache and cookies
Step 3 | Check the site view
Keep in mind:
- Smartphones and Android tablets display the mobile-friendly version of your site.
- Tablets, including iPads and Android devices, display the desktop version of your site. If you encounter any issues, please refer to our troubleshooting article.
Still having trouble?
If you are still unable to view your site, or your site does not appear correctly, please contact us and provide the following information:
- The manufacturer of your mobile device (e.g., Apple iPhone, Samsung Galaxy, LG Nexus).
- The model of your mobile device.
- Example of iPhone models: 8, X or XS
- Example of Samsung Galaxy models: 8, 9 or S
- Example of iPad models: Air, iPad Mini, iPad Pro11
- The Operating System (OS) on your mobile device.
- Example of iPhone or iPad Operating Systems: iOS 14, 14.3
- Example of Samsung Galaxy Operating Systems: Android 9.0, 10
- The browser (including the exact browser version) of the device.
- Type of connection when experiencing the issue (does this issue occur on 3G, Wifi, or both).
- In case this occurs on a 3G/4G connection only, the name of the network.
- A screencast or screenshot of the issue.
