When you log in to your account at Wix.com, you can access your site's editor, manage your business from your site's dashboard, and more. 
    
        Click to log in to your account
    
    
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Logging in to Your Wix Account

Learn how to log in to your Wix account using your email and password, social login options, or Single Sign-On (SSO). This article guides you through the login process and offers troubleshooting tips for common issues like forgotten passwords or email addresses. By following these steps, you can easily access your site's editor and manage your business effectively.

<div data-component-type="text"><div>When you log in to your account at <a data-composite="true" href="https://www.wix.com" target="_blank">Wix.com</a>, you can access your site's editor, manage your business from your site's dashboard, and more. </div></div><div data-component-type="html"><div class="call-to-action-wrapper" style="display: flex; flex-direction: row; justify-content: space-between; align-items: center; flex-wrap: wrap; padding: 18px 24px; border: 1px solid #d6e6fe; gap: 15px; border-radius: 6px; box-sizing: border-box; width: 100%; max-width: 100%; overflow: hidden;">
    <div class="call-to-action-wrapper-text" style="font-size: 14px; font-weight: 700; line-height: 18px;">
        Click to log in to your account
    </div>
    <div class="call-to-action-buttons-wrapper" style="display: flex; flex-direction: row; gap: 6px;">
        <a target="_blank" href="https://users.wix.com/signin" class="call-to-action-button call-to-action-primary-button article-log-in-button" style="padding: 6px 18px; border-radius: 100px; font-size: 14px; font-weight: 500; line-height: 18px; text-decoration: none; background-color: #116dff; color: #ffffff;">
        Log in now
      </a>
  </div>
</div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title"></div><div class="info-content"><div><strong>Don't have a Wix account? </strong>Click <strong>Get Started</strong> on the <a data-composite="true" href="https://www.wix.com/" target="_blank">Wix.com</a> homepage to create one.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="logging-in-to-your-wix-account" level="3">Logging in to your Wix account</h2></div><div data-component-type="text"><div>To log in to your Wix account, you'll need the email address and password you used to create the account (or your current email address and password if you updated them). Alternatively, you can log in using SSO or your Facebook, Google, or Apple account.</div></div><div data-component-type="text"><div>You need to use the same login method that you used when you initially signed up.</div></div><div data-component-type="heading"><h2 id="" level="4">To log in to your Wix account:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://www.wix.com/" target="_blank">Wix.com</a>.</li>  <li>Click <strong>Log In</strong> at the top right.</li>  <li>Choose your login method:</li></ol></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Email and password</h4><div class="collapsible-content"><ol>
  <li>Enter the email address associated with your account.</li>  <li>Click <strong>Continue with Email</strong>.<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2026/02/16/4941f0c8-07a3-488c-89a7-53d4204ad400/3eaea283-75de-4e81-a893-c0b801aa0332.png" alt="A screenshot showing the Wix login screen. The Email field is highlighted." /></li>  <li>Enter your password in the <strong>Password</strong> field.</li>  <li>Click <strong>Log In</strong>.</li></ol><div><br /></div><div><strong>Tip: </strong>Forgot which email address you used? Use our <a data-composite="true" href="https://users.wix.com/account-recovery/enter-website" target="_blank">Find your login email tool</a> to locate your account.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Social login (Google/Facebook/Apple)</h4><div class="collapsible-content"><ol>
  <li>Click the relevant social account.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2026/02/16/ff9591ad-5e4a-4c9f-87e7-b54f1b7d5d68/55b48c91-4c17-4259-bd04-a4a7fe5a733c.png" alt="A screenshot showing the Wix login screen. The social login options are highlighted." /></li>  <li>Follow the on-screen instructions.</li></ol><div><br /></div><div><strong>Tip: </strong>You can choose which social accounts you want to log in with from your Account Settings. <a data-composite="true" href="https://support.wix.com/en/article/managing-your-social-logins" target="">Learn how to manage social logins</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Single Sign-On (SSO)</h4><div class="collapsible-content"><div>Single Sign-On (SSO) is an authentication method that lets users in an organization log in to different websites using the same set of login details.</div><div><br /></div><div>Logging in with SSO is only available to certain users. If you think that you should be able to sign in using SSO, contact your organization's IT administrator.<br />
</div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2026/02/16/59097b5a-6971-4045-9369-7009f2e5532c/30f87447-9379-478d-8b18-119924e07414.png" alt="A screenshot showing the Wix login screen. The SSO login option is highlighted." /></div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="troubleshooting-login-issues" level="3">Troubleshooting login issues</h2></div><div data-component-type="text"><div>Click the issue you're experiencing below to learn how to resolve it. </div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I forgot my password</h4><div class="collapsible-content"><div>If you can't log in to your Wix account because you've forgotten your password, you can get a reset link sent to your email address. From there, you can create a new password to sign in to your Wix account.</div><div><br /></div><ol>
  <li>Enter your email address and click <strong>Continue with Email</strong>.<br />
<strong>Note:</strong> If you're not sure which email address you used, try our <a data-composite="true" href="https://users.wix.com/account-recovery/enter-website" target="_blank">email locator</a>.</li>  <li>Click <strong>Forgot Password?</strong>.<br />
<img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/e960df7a-7f65-4692-b4a0-a80de5db52fa/2026/02/16/a9939c49-f019-40f9-bb54-c2f1626f0243/390ba412-2dd9-4884-8b4f-30d1c223b38a.png" alt="A screenshot showing the Forgot password? option on the Wix login screen." /></li></ol><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-password" target="">Learn more about getting a password reset link</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I forgot my email address</h4><div class="collapsible-content"><div>If you can't remember the email address that you used to create your Wix account, you can recover your account in 2 ways:</div><ul>
  <li><strong>Use our email locator tool: </strong>If you're not sure of your Wix account's email address, you can use <a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-email#recovering-your-login-email-using-the-wix-email-locator" target="">our email locator tool</a> to find the correct login email. </li>  <li><strong>Use your recovery phone number: </strong>If you have a recovery phone number added, you can <a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-email#recovering-your-account-using-your-recovery-phone-number" target="">recover your account using your phone</a>. </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I lost access to my email address</h4><div class="collapsible-content"><div>If you've lost access to the email address that you used to create your Wix account, you can recover your account in 2 ways:</div><ul>
  <li><strong>Get an SMS code: </strong>If you added a recovery phone number in your Wix account, you can <a data-composite="true" href="https://support.wix.com/en/article/recovering-your-wix-account#recovering-your-account-using-your-recovery-phone-number" target="">get a one-time SMS code</a> sent to your mobile phone to access your account.</li>  <li><strong>Submit an ownership verification form:</strong> If you haven't added a recovery phone number, you can <a data-composite="true" href="https://support.wix.com/en/article/recovering-your-wix-account#recovering-your-account-without-a-recovery-phone-number" target="">fill out our ownership verification form</a> to confirm that you are the genuine account owner. </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I can't log in with my Google account</h4><div class="collapsible-content"><div>The Google sign in option opens a new window where you can sign in to your Google account. Make sure that your browser isn't blocking cookies or popups which may prevent this window from opening (for example, if you're using an adblocker or popup blocker). </div><div><br /></div><div>If you're already signed into your Google account, make sure it's the same account you used to sign up to Wix. You can sign out of your Google account at <a data-composite="true" href="https://www.google.com/" target="_blank">google.com</a> before signing in to your Wix account again. </div><div><br /></div><div>If you have third-party cookies disabled in your browser, you may have difficulties trying to log in with your Google account. Follow the steps below for your browser to enable third-party cookies.</div><ul>
  <li><a data-composite="true" href="https://support.google.com/accounts/answer/61416?hl=en&amp;co=GENIE.Platform%3DDesktop" target="_blank">Google Chrome</a></li>  <li><a data-composite="true" href="https://support.apple.com/en-gb/guide/safari/sfri11471/mac" target="_blank">Safari for Mac</a></li>  <li><a data-composite="true" href="https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879" target="_blank">Microsoft Edge</a></li>  <li><a data-composite="true" href="https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them" target="_blank">Firefox</a></li></ul><div><br /></div><div><strong>Note: </strong>If you don't want to enable third-party cookies, you can log in with your email address and password instead.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I can't find my site after I log in</h4><div class="collapsible-content"><div>If you can't find the site you're looking for on the Sites page, check that you are <a data-composite="true" href="https://support.wix.com/en/article/troubleshooter-unable-to-find-a-site-in-your-account" target="">logged into the correct account</a>. Use the Account Email Locator to check which email address that you used when creating your site.</div><div><br /></div><ol>
  <li>Go to the <a data-composite="true" href="https://users.wix.com/account-recovery/enter-website" target="_blank">Account Email Locator</a>.</li>  <li>Enter your site's URL.</li>  <li>Click <strong>Next</strong>.</li></ol><div><br /></div><div>You'll find the email address associated with your account under <strong>Your Wix account email is</strong>. If you know your password, click <strong>Log In</strong>, if not, click <strong>Reset Password</strong>.</div><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/troubleshooter-unable-to-find-a-site-in-your-account" target="">Learn more about logging in to the correct account</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I can't access my phone (2-step verification)</h4><div class="collapsible-content"><div>If you have enabled 2-step verification by email, you can click <strong>Send code by email</strong> to receive a code to your email address instead. Learn more about <a data-composite="true" href="https://support.wix.com/en/article/using-2-step-verification-for-your-wix-account#signing-in-to-your-wix-account-with-2-step-verification" target="">verifying your account by email</a>. </div><div><br /></div><div>If you haven't enabled 2-step verification by email, please fill out the <a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-into-your-wix-account-cant-access-phone" target="">ownership verification form</a> and our team will be able to help.  </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I didn't receive an SMS code</h4><div class="collapsible-content"><div>If you don't receive an SMS, you can click <strong>Call me </strong>to get a phone call from Wix and listen to the verification code instead.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">I'm asked to enter a number from a picture</h4><div class="collapsible-content"><div>Wix uses <a data-composite="true" href="http://www.google.com/recaptcha/intro/index.html" target="_blank">Google's reCAPTCHA tool</a> to help protect against potential spam and other types of automated abuse.</div><div><br /></div><div>reCAPTCHA asks users to enter numbers or words seen in distorted images. reCAPTCHA is simply a test to tell humans and robots apart.</div><div><br /></div><div>You must type exactly what you see in the reCAPTCHA image, whether it's a number, a word, or several words. When you are done, press the enter key on your keyboard. </div><div><br /></div><div><img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2021/12/13/3a6311d5-0af7-435f-9b5c-7b1fac2bb4cc/734946a8-83a0-4fd6-a4a2-95973e433595.png" /></div><div><br /></div><div><strong>Tip: </strong>You can click the audio button to listen to an audio reCAPTCHA option. The set of numbers is read out and you must enter the numbers you hear in the provided space. When you are done, press the enter key on your keyboard. </div><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/using-recaptcha-in-the-wix-sign-in-process" target="">Learn more about reCAPTCHA and the Wix login process</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">The login page isn't loading</h4><div class="collapsible-content"><div>Try opening <a target="_blank" href="https://www.wix.com/">Wix.com</a> in an incognito window or private browsing mode. Learn how to use  <a data-composite="true" href="https://support.wix.com/en/article/opening-your-browser-in-incognitoprivate-browsing-mode" target="">private browsing mode for your web browser</a>. </div><div><br /></div><div>You can also try <a data-composite="true" href="https://support.wix.com/en/article/clearing-your-browsers-cache" target="">clearing your browser's cache</a> if you're experiencing issues with the login page. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My site is managed by someone else and I can't log in</h4><div class="collapsible-content"><div>If you don't have access to your login email, or you need help recovering access to your account, we recommend contacting the site owner. They'll be able to send you a new invite to access the site. </div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">My bookmark link to the login page doesn't work</h4><div class="collapsible-content"><div>If a bookmark link to the Wix login page that you previously used no longer works, the link may have expired. Follow the steps below to fix this issue.</div><div><br /></div><ol>
  <li>Delete the bookmark that's causing the issue.</li>  <li>Go to <a data-composite="true" href="https://www.wix.com/" target="_blank">Wix.com</a>.</li>  <li>Click <strong>Log In</strong> at the top right.</li>  <li>Log in to your account. </li>  <li>Create a new bookmark. </li></ol></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Can I change the email address associated with my Wix account?</h4><div class="collapsible-content"><div>Yes, you can <a data-composite="true" href="https://support.wix.com/en/article/changing-the-email-address-of-your-wix-account" target="">change the email address</a> associated with your Wix account from your Account Settings. Make sure to use the new email address when logging in.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I enable or disable two-step verification?</h4><div class="collapsible-content"><div>You can enable or disable <a data-composite="true" href="https://support.wix.com/en/article/using-2-step-verification-for-your-wix-account" target="">two-step verification</a> from your Account Settings. This adds an extra layer of security to your account.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How do I log out of my Wix account?</h4><div class="collapsible-content"><div>To log out, click on your profile picture at the top right corner of your site's dashboard and select &quot;Log Out.&quot;</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if I suspect unauthorized access to my account?</h4><div class="collapsible-content"><div>If you suspect unauthorized access, change your password immediately and enable two-step verification. Contact Wix Customer Care for further assistance.</div></div></div></div>

Wix uses Google's reCAPTCHA tool to help protect against potential spam and other types of automated abuse. It's a short test that shows you a sequence of numbers, letters, a combination of numbers an...

Using reCAPTCHA in the Wix Sign in Process

Discover how to navigate the reCAPTCHA tool used by Wix to protect your account from spam and automated abuse. Learn how to complete text and image-based tests to verify your identity during login. If you encounter issues, find troubleshooting tips such as enabling cookies and cross-site tracking in your browser settings, ensuring a smooth sign-in experience.

<div data-component-type="text"><div>Wix uses <a data-composite="true" href="http://www.google.com/recaptcha/intro/index.html" target="_blank">Google's reCAPTCHA tool</a> to help protect against potential spam and other types of automated abuse. It's a short test that shows you a sequence of numbers, letters, a combination of numbers and letters, or an image. You complete the test before you log in to verify that you're a real person. </div></div><div data-component-type="text"><div>For text-based tests, you must type exactly what you see in the CAPTCHA image to complete the login process. When you're done, press the enter key on your keyboard. </div></div><div data-component-type="text"><div>For images, a common test is to click each part of the image in which a specific object is present. Click all relevant parts of the image to complete the test. </div></div><div data-component-type="text"><div>You can also click the audio button to listen to an audio CAPTCHA option. The set of numbers is read out and you must enter the numbers you hear in the provided space. When you are done, press the enter key on your keyboard. <br />
<br />
</div><div><img data-composite="true" src="https://d2eyqiy4n03ve6.cloudfront.net/12345678-1234-1234-1234-1234567890ab/2015/09/28/99325650-5573-4106-86ba-9b311e2bd4d3.jpg" /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="" level="3">Troubleshooting reCAPTCHA issues</h2></div><div data-component-type="text"><div>If you're having issues using the sign-in reCAPTCHA, try the following:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Try reloading the CAPTCHA</h4><div class="collapsible-content"><div>If there's an error with your CAPTCHA, you may not be able to solve it. </div><div><br /></div><div>You can try clicking the <strong>reCAPTCHA </strong>button to get a new CAPTCHA.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Make sure that you enabled cookies in your browser</h4><div class="collapsible-content"><div>If your browser is set to block third-party cookies, you may have trouble logging in to your Wix account. Enable cookies to make sure you can log in successfully. </div><div><br /></div><div><a data-composite="true" href="https://support.wix.com/en/article/enabling-cookies-in-your-browser" target="">Learn how to enable cookies</a></div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Enable cross-site tracking in your browser</h4><div class="collapsible-content"><div>Cross-site tracking is a technique that websites and online services use to collect information about your browsing habits across multiple websites. They typically do this by using cookies and other tracking technologies.</div><div><br /></div><div>Follow the steps below for enabling cross-site tracking for your browser. </div><div><br /></div><div><strong>Google Chrome:</strong></div><ol>
  <li>Open the Chrome browser on your computer.</li>  <li>Click the More Actions icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/05/26/fcc7de80-962d-4111-8ec4-ea8f61a188bd/5a791cc1-dd8b-49e9-a6ba-d9d7de84972a.png" /> in the top right.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select<strong> Privacy and security</strong> in the left sidebar.</li>  <li>Select <strong>Cookies and other site data</strong>.</li>  <li>Disable the <strong>Send a &quot;Do not track&quot; request with their browsing traffic</strong> toggle.</li></ol><div><br /></div><div><strong>Safari:</strong></div><ol>
  <li>Open the Safari browser on your computer.</li>  <li>Select <strong>Safari</strong>.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Click <strong>Privacy</strong>.</li>  <li>Uncheck the <strong>Prevent cross-site tracking </strong>box.</li></ol><div><br /></div><div><strong>Mozilla Firefox:</strong></div><ol>
  <li>Open the Firefox browser on your computer.</li>  <li>Click the Menu button <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/05/26/c7854ede-e1c8-445b-b71f-ee8994878113/87dfbe9f-e840-4c72-a5c0-0bbbfed61046.png" />.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select <strong>Privacy &amp; Security</strong>.</li>  <li>Click <strong>Only when Firefox is set to block known trackers</strong>.</li></ol><div><br /></div><div><strong>Microsoft Edge:</strong></div><ol>
  <li>Open the Edge browser on your computer.</li>  <li>Select the Settings and More icon <img data-composite="true" src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/05/26/70414324-3273-4f29-85b8-ebe9a0106df3/9c586042-e5dd-43ce-852c-2bf7d93adfa0.png" />.</li>  <li>Select <strong>Settings</strong>.</li>  <li>Select <strong>Privacy, search, and services</strong>.</li>  <li>Select <strong>Balanced </strong>under <strong>Tracking prevention</strong>.</li></ol></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Make sure you're on the correct Wix login page</h4><div class="collapsible-content"><div>If you previously saved Wix's login page as a bookmark on your browser, the link may be out of date.</div><div><br /></div><div><a data-composite="true" href="https://www.wix.com/" target="_blank">Go to Wix.com</a> and try signing in again there. </div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>If you've followed these steps still can't use reCAPTCHA to sign in to your Wix account, you can try <a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-password" target="">troubleshooting general sign-in issues</a>.</div></div></div></div>

If you are unable to sign in to your Wix account because you have forgotten your password, you can have a reset link sent to your email address. From there, you can create a new password to sign in to...

Unable to Sign In to Your Wix Account: Forgot Password

Reset your forgotten Wix password easily by requesting a reset link sent to your email. Follow simple steps to enter your email, receive the link, and create a new password. If you encounter issues, check your spam folder, clear your browser's cache, ensure cookies are enabled, or consider account recovery options. This article guides you through the entire process to regain access to your account.

<div data-component-type="text"><div>If you are unable to sign in to your Wix account because you have forgotten your password, you can have a reset link sent to your email address. From there, you can create a new password to sign in to your Wix account.</div></div><div data-component-type="heading"><h2 id="" level="3">To have a password reset link sent to your email:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://users.wix.com/signin" target="_blank">Go to the Wix Log In page</a>.</li>  <li>Enter your email address and click <strong>Continue with Email</strong>.<br />
<strong>Note:</strong> If you're not sure which email address you used, try our <a data-composite="true" href="https://users.wix.com/account-recovery/enter-website" target="_blank">email locator</a>.</li>  <li>Click <strong>Forgot Password?</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/07611794-742f-4d53-8c5b-24ba712a6934/2023/06/28/223c3380-5ccf-4215-be6a-d0bea6b630cd/fd64a219-92c0-4b4a-9957-48ff549bafc7.png" alt="Wix sign in page," /></div></div><div data-component-type="text"><ol>
  <li>Select <strong>Forgot my password </strong>and click <strong>Next</strong>.</li>  <li>Enter your email address and click <strong>Send</strong>.</li>  <li>Check your email and follow the instructions to create your new password.</li></ol></div><div data-component-type="text"><div>If your email address exists in our system, you'll receive an email with the link to reset your password. Be sure to check your spam or junk folders.</div></div><div data-component-type="text"><div>If you don't receive the email, make sure that you entered your email address correctly in the steps above. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="troubleshooting-password-reset-issues" level="3">Troubleshooting password reset issues</h2></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Clear your browser’s cache and try again</h4><div class="collapsible-content"><ol><li><a href="https://support.wix.com/en/article/clearing-your-browsers-cache">Clear your browser’s cache</a>.</li><li>Close the browser and reopen it.</li><li>Go back to the password reset email and click the link.</li></ol><div><strong>Note</strong>: If you see a security warning pop-up, click <strong>Load Anyway</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check that cookies aren’t blocked in your browser</h4><div class="collapsible-content"><div>A cookie is a small file stored in your browser which helps a website recognize you. If you have chosen to block cookies in your browser, you will not be able to sign in to Wix. Go to your browser settings and make sure that you have <a href="https://support.wix.com/en/article/enabling-cookies-in-your-browser">not chosen to block cookies</a>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Recover your account</h4><div class="collapsible-content"><div>If you still can't sign in, you can try recovering your account. If you previously added <a data-composite="true" href="https://support.wix.com/en/article/updating-the-mobile-phone-number-in-your-wix-account" target="">a recovery phone number</a> to your account, you can use it to access your account.</div><div><br /></div><div>If you haven't added a recovery phone number, you can fill out the <a data-composite="true" href="https://www.wix.com/contact?nodeId=2b793c27-e6a9-4016-b9e9-48fa79d19b8a" target="_blank">Wix Account Recovery form</a>. </div><div><br /></div><div>Learn more about <a data-composite="true" href="https://support.wix.com/en/article/recovering-your-wix-account" target="">recovering your account</a>.</div></div></div></div>

There are a few reasons why you may be unable to find your site in your account. It may be that you used a different email address when first signing up, or that you have more than 1 account. Using ou...

Troubleshooting: Unable to Find a Site in Your Account

Discover how to locate your Wix account email if you're having trouble finding your site. Use the Account Email Locator by entering your site's URL to identify the email associated with your account. If you can't access your email or have forgotten your password, explore recovery options to regain access. This article guides you through the steps to ensure you can sign in and manage your site effectively.

<div data-component-type="text"><div>There are a few reasons why you may be unable to find your site in your account. It may be that you used a different email address when first signing up, or that you have more than 1 account. Using our Account Email Locator, you can check which email address you used when creating your site.</div></div><div data-component-type="heading"><h2 id="" level="3">To check which email address you used:</h2></div><div data-component-type="text"><ol>
  <li>Click to go to the <a href="https://users.wix.com/account-recovery/enter-website" target="_blank">Account Email Locator</a>.</li>  <li>Enter your site's URL.</li>  <li>Click <strong>Next</strong>.</li></ol></div><div data-component-type="text"><div>You'll find the email address associated with your account under <strong>Your Wix account email is:</strong>. If you know your password, click <strong>Log In</strong>, if not, click <strong>Reset Password</strong>.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Unable to access the email address?</div><div class="info-content"><div>If you've forgotten your password, and you're unable to access the email address provided by the Account Email Locator, you can use the account recovery options listed <a href="https://support.wix.com/en/article/recovering-your-wix-account" target="">here</a>.</div></div></div></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Other Issues:</div><div class="info-content"><div>If you're still unable to sign in to your account, select the reason below:</div><ul>
  <li><a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-password" target="_blank">I have forgotten the password of my second account</a>.</li>  <li><a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-after-resetting-password" target="_blank">I have successfully reset my Wix account password, but still cannot sign in</a>. </li></ul></div></div></div>

If you've lost access to your Wix account, you can easily recover it. This ensures you can quickly regain control of your website and keep it running smoothly. Follow the steps below if you can't acce...

Recovering Your Wix Account

Recover your Wix account effortlessly, even if you can't access your email. This article guides you through the recovery process using a recovery phone number or by submitting a Wix Account Recovery form if you don't have one. You'll learn how to regain access to your website quickly, ensuring it stays operational. Follow the steps outlined to secure your account and maintain control over your online presence.

<div data-component-type="text"><div>If you've lost access to your Wix account, you can easily recover it. This ensures you can quickly regain control of your website and keep it running smoothly. </div><div><br /></div><div>Follow the steps below if you can't access the email address that you use to sign in to your Wix account, or you can't sign in for some other reason. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recovering-your-account-using-your-recovery-phone-number" level="3">Recovering your account using your recovery phone number</h2></div><div data-component-type="text"><div>If you've previously <a data-composite="true" href="https://support.wix.com/en/article/updating-the-mobile-phone-number-in-your-wix-account" target="">added a recovery phone number</a> to your Wix account, you can get a one-time SMS code sent to your mobile phone to recover your Wix account.</div></div><div data-component-type="heading"><h2 id="" level="4">To recover your account:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://users.wix.com/signin" target="_blank">Go to the Wix Log In page</a>.</li>  <li>Click <strong>Forgot Email?</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/02/23/cdafcfaa-dbd3-49a7-8cd8-a2a3aa41e7ae/c00ceb5e-6752-467d-8cfe-383e491c2ad8.jpg" alt="A screenshot of the Forgot Email link on the Log In page" /></div></div><div data-component-type="text"><ol>
  <li>Select <strong>Can't access my login email</strong>.</li>  <li>Click <strong>Next</strong>.</li>  <li>Enter the email address associated with your Wix account. </li>  <li>Click <strong>Next</strong>.</li>  <li>Select <strong>Send me a code to my phone number ending with XXXX </strong>and click <strong>Next</strong>.</li>  <li>Enter the one-time verification code sent to your phone under <strong>Enter code here</strong>.</li>  <li>Click <strong>Verify</strong>.</li>  <li>Enter a new password and retype it.</li>  <li>Click <strong>Save New Password</strong>.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">Tip:</div><div class="info-content"><div>After you recover your account, you should <a data-composite="true" href="https://support.wix.com/en/article/changing-the-email-address-of-your-wix-account" target="">change the email address of your account</a> to one that you are able to access.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recovering-your-account-without-a-recovery-phone-number" level="3">Recovering your account without a recovery phone number</h2></div><div data-component-type="text"><div>The privacy of our users is one of our top priorities. If you can't access the email account associated with your Wix account, and <strong>do not have a recovery phone number enabled for your account</strong>, you'll need to fill out the <a data-composite="true" href="https://www.wix.com/contact?nodeId=49124db0-0392-4303-849c-b604cf0353af" target="_blank">Wix Account Recovery form</a>. Wix can then check that you're the genuine owner of the account and recover it for you.</div></div><div data-component-type="text"><div>If you want to verify the ownership of a site or a domain that is located in a Wix account and managed by someone else, you should also fill out the Wix Account Recovery form. Make sure to provide as much information as possible (even if you're not completely sure of the answers), and add a detailed explanation of your case so we can properly verify the site or domain. Don't forget to provide us with a valid contact email so we can respond to you.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Fill out the form with as much information as you can. If you don't know something, mention this in the chat flow. Wix will contact you if we need more information.</li>  <li>If you submit a request with an inactive or invalid email address, it won't be delivered to our Customer Care team. Make sure that you enter a valid email address that you have access to.</li>  <li>We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny granting access to a user who lost the account credentials, in our sole discretion, without liability to any party.</li></ul></div></div></div><div data-component-type="heading"><h2 id="" level="4">To submit an account recovery form:</h2></div><div data-component-type="text"><ol>
  <li><a data-composite="true" href="https://www.wix.com/contact?nodeId=49124db0-0392-4303-849c-b604cf0353af" target="_blank">Go to the Wix Account Recovery form</a>.</li>  <li>Follow the chat flow by selecting the relevant options and replying to all of the questions.</li>  <li>Click <strong>Submit a ticket</strong> after providing your information.</li></ol></div><div data-component-type="informative"><div class="info-container" info-color="green"><div class="info-title">What's next?</div><div class="info-content"><div>After you submit a ticket, our team will analyze and review your request and get back to you via email.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="faqs" level="3">FAQs</h2></div><div data-component-type="text"><div>Click a question below to learn more.</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">What should I do if I can't find my email address I use to log in to Wix?</h4><div class="collapsible-content"><div>If you can't remember the email address that you used to create your Wix account, you can find it on the Wix Log In page. If you've lost access to it, you can recover your account in 2 ways. </div><div><br /></div><ul>
  <li>Use our <a data-composite="true" href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-email#recovering-your-login-email-using-the-wix-email-locator" target="">Wix email locator</a> to find the correct login email. </li>  <li>If you have a recovery phone number added, you can recover your account via your phone. </li></ul></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">How can I recover my account if I use an SSO Login?</h4><div class="collapsible-content"><div>If you use <a data-composite="true" href="https://support.wix.com/en/article/logging-in-to-your-wix-account#signing-in-with-sso" target="">an SSO Login</a>, contact your IT administrator to recover your account.</div></div></div></div>

Still unable to sign in to your account after resetting your password? Follow the troubleshooting steps below:Clear your browser’s cache and try againClear your browser’s cache.Close the browser and r...

Unable to Sign In to Your Wix Account: After Resetting Password

If you're still having trouble signing in to your Wix account after resetting your password, discover essential troubleshooting steps to resolve the issue. Learn how to clear your browser's cache and ensure cookies are enabled, which are crucial for successful sign-in. If you need further assistance, find out how to fill out the ownership verification form for additional support. This article guides you through the process to regain access to your account efficiently.

<div data-component-type="text"><div>Still unable to sign in to your account after <a href="https://support.wix.com/en/article/unable-to-sign-in-to-your-wix-account-forgot-password">resetting your password</a>? Follow the troubleshooting steps below:</div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Clear your browser’s cache and try again</h4><div class="collapsible-content"><ol><li><a href="https://support.wix.com/en/article/clearing-your-browsers-cache">Clear your browser’s cache</a>.</li><li>Close the browser and reopen it.</li><li>Go back to the password reset email and click the link.</li></ol><div><strong>Note</strong>: If you see a security warning pop-up, click <strong>Load Anyway</strong>.</div></div></div></div><div data-component-type="collapsible"><div><h4 class="collapsible-title">Check that cookies aren’t blocked in your browser</h4><div class="collapsible-content"><div>A cookie is a small file stored in your browser which helps a website recognize you. If you have chosen to block cookies in your browser, you will not be able to sign in to Wix. Go to your browser settings and make sure that you have <a href="https://support.wix.com/en/article/enabling-cookies-in-your-browser">not chosen to block cookies</a>.</div></div></div></div><div data-component-type="text"><div>Still need help? Fill out our <a data-composite="true" href="https://www.wix.com/contact?nodeId=b2e1673d-06e5-4d35-bcb9-d1afbd13ab90" target="_blank">ownership verification form</a> and add a detailed explanation of your case, so we can properly verify the site or domain. Make sure to fill out as much information as possible, even if you're not completely sure of the answers. Don't forget to provide us with a valid contact email so we can respond to you.</div></div><div data-component-type="text"><div>You can also use this form if you’re trying to verify ownership of a site or domain located in a Wix account managed by someone else.</div></div><div data-component-type="text"><div>Our team will analyze and review your request. We'll contact you if any further information is required for the verification process.</div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>Requests submitted with inactive or invalid email address will not be delivered to our Customer Care team.</li>  <li>We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny granting access to a user who lost the account credentials, in our sole discretion, without liability to any party.</li></ul></div></div></div>

If you can't remember the email address that you used to create your Wix account, you can find it on the Wix Log In page.  If you've lost access to it, you can recover your account in 2 ways. If you'r...

Unable to Sign In to Your Wix Account: Forgot Email

Recover your Wix account easily by finding your login email or using your recovery phone number. If you can't remember your email, utilize the email locator tool on the Wix Log In page. Alternatively, if you have a recovery phone number linked to your account, you can receive a verification code via SMS to regain access. Follow the steps outlined in the article to successfully recover your account.

<div data-component-type="text"><div>If you can't remember the email address that you used to create your Wix account, you can find it on the Wix Log In page.  </div><div><br /></div><div>If you've lost access to it, you can recover your account in 2 ways. </div></div><div data-component-type="text"><div>If you're not sure of your email address, you can use our email locator tool to find the correct login email. If you have a recovery phone number added, you can recover your account via your phone. </div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="finding-a-forgotten-login-email" level="3">Finding a forgotten login email</h2></div><div data-component-type="text"><div>If you know the URL of your website, you can find your login email on the Wix Log In page. </div></div><div data-component-type="heading"><h2 id="" level="4">To recover your login email using the Wix email locator:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://users.wix.com/signin" target="_blank">the Wix Log In page</a>.</li>  <li>Click <strong>Forgot Email?</strong>.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/02/23/2e944bf5-f670-44e8-aa35-263651a4c7e4/1a362b11-0e97-48eb-b512-5d64c0945ce3.jpg" alt="A screenshot of the Forgot Email link on the Log In page" /></div></div><div data-component-type="text"><ol>
  <li>Enter the URL of your website. </li>  <li>Click <strong>Next</strong>.</li>  <li>Select your country from the drop-down menu.</li>  <li>Enter your phone number.</li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/02/23/dfbd925c-fe07-417b-85e6-65b0362a0bfe/eaf7fd54-efd4-47fb-bcbf-d80f606fbf37.jpg" alt="A screenshot of entering your phone number" /></div></div><div data-component-type="text"><ol>
  <li>Click <strong>Send</strong>.</li></ol></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="recovering-your-account-using-your-recovery-phone-number" level="3">Recovering your account using your recovery phone number</h2></div><div data-component-type="text"><div>If you have lost access to your email and have a recovery phone number added in your Wix account, you can have a one-time SMS code sent to <a data-composite="true" href="https://support.wix.com/en/article/updating-the-mobile-phone-number-in-your-wix-account" target="">your recovery phone number</a> to access your account,</div></div><div data-component-type="heading"><h2 id="" level="4">To recover your account using your recovery phone number:</h2></div><div data-component-type="text"><ol>
  <li>Go to <a data-composite="true" href="https://users.wix.com/signin" target="_blank">the Wix Log In page</a>.</li>  <li>Click <strong>Forgot Email?</strong>. </li></ol></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9dcc39dd-da6f-4c38-b1c3-ee79d33f39d5/2023/02/23/4621964b-ce73-4b56-bf42-8e96a9effafe/3186f5d5-e477-43a3-8324-b75989c78d28.jpg" alt="A screenshot of the Forgot Email link on the Log In page" /></div></div><div data-component-type="text"><ol>
  <li>Select <strong>Forgot my login email</strong></li>  <li>Enter your website address (URL) and click <strong>Next</strong>.</li>  <li>Select <strong>Send me a code to my phone number ending with XXXX </strong>and click <strong>Next</strong>.</li>  <li>Enter the one-time verification code sent to your phone and click <strong>Verify</strong>.</li>  <li>(Optional) Reset your email and / or password in your <a data-composite="true" href="https://manage.wix.com/account/account-settings" target="_blank">Account Settings</a>. </li></ol></div>

If you are unable to sign in to Wix and can't use your recovery phone number to access your account, you can try signing in using a different 2-step verification method (such as the Wix app, an authen...

Unable to Sign into Your Wix Account: Can't Access Phone

If you're having trouble signing in to your Wix account and can't use your recovery phone number, discover alternative 2-step verification methods like the Wix app or email. If you haven't set up any alternatives, fill out the ownership verification form with detailed information about your situation. This article guides you through the recovery process while emphasizing the importance of providing accurate details for account verification.

<div data-component-type="text"><div>If you are unable to sign in to Wix and can't use your recovery phone number to access your account, you can try signing in using a different <a data-composite="true" href="https://support.wix.com/en/article/using-2-step-verification-for-your-wix-account#enabling-2-step-verification" target="">2-step verification method</a> (such as the Wix app, an authenticator app, or email).</div></div><div data-component-type="text"><div>If you haven't enabled any alternative 2-step verification methods, please fill out our <a data-composite="true" href="https://www.wix.com/contact?nodeId=faf5cc29-cc3c-4c35-b5ff-0c315fdbb8bd" target="_blank">ownership verification form</a>. Make sure to provide us with a valid contact email so we can respond to you.</div></div><div data-component-type="text"><div>Your privacy is one of our top priorities. Be sure to provide as much information as possible, even if you're not completely sure of the answers. Add a detailed explanation of your case, including that you have lost access to your recovery phone, so we can properly verify your account ownership. </div></div><div data-component-type="text"><div>Our team will review your request. We'll contact you if any further information is required for the verification process. </div></div><div data-component-type="informative"><div class="info-container" info-color="orange"><div class="info-title">Important:</div><div class="info-content"><ul>
  <li>After account recovery, you will need to <a data-composite="true" href="https://support.wix.com/en/article/using-2-step-verification-for-your-wix-account#enabling-2-step-verification" target="">re-enable 2-step verification</a> to continue using it. We recommend enabling more than one alternative verification option.  </li>  <li>Wix reserves the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny access to a user who lost the account credentials, in our sole discretion, without liability to any party.</li></ul></div></div></div>

When first using Apple login to access your Wix account, Apple ID gives you the option to either:
  Use your existing Apple email address to provide your identity  Use an Apple generated email address...

Unable to Sign In to Your Wix Account: Apple Login

Learn how to manage your Apple login for your Wix account, whether you use your existing Apple email or an Apple-generated email address. The article guides you through recovery options for lost passwords and access issues, ensuring you can regain entry to your account. Follow the steps provided to resolve your login challenges effectively and stay connected with your Wix site.

<div data-component-type="text"><div>When first using Apple login to access your Wix account, Apple ID gives you the option to either:</div></div><div data-component-type="text"><ul>
  <li>Use your existing Apple email address to provide your identity</li>  <li>Use an <a data-composite="true" href="https://support.apple.com/en-us/102548" target="_blank">Apple generated email address</a> to provide your identity</li></ul></div><div data-component-type="text"><div>Your account recovery path will depend on which of these options you have used. To recover your Apple login information. Use the option that best describes your Apple login issue.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2020/07/28/b3b3999b-4e24-4fd6-a2df-dad857fd0736/9e8887f8-b16b-4b54-a373-5fcaeb76c7b4.png" alt="using Apple ID to sign into Wix," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="lost-access-to-password" level="3">Lost access to password</h2></div><div data-component-type="text"><div>If you used your Apple email address when you signed in, and have lost access to your password or device, click the <strong>Forgot Password</strong> link in the <a data-composite="true" href="https://users.wix.com/signin?forceRender=true" target="_blank">Wix Log In page</a>. An email with a link to set a new password will be sent to you.</div></div><div data-component-type="image"><div class="img-container" style="text-align:center"><img src="https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/7f40210b-c6c2-4c15-bbcf-5bb78a69d10e/2020/07/17/4ec726c2-133f-4daf-857a-30110488325e/19fd6259-aa8e-486d-aae1-da16e16b5d91.png" alt="forgot password button in sign-in page," /></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="lost-access-to-apple-generated-email-address" level="3">Lost access to Apple generated email address</h2></div><div data-component-type="text"><div>If you have used <strong>an Apple generated email address</strong>, and have lost access to the details, you will need to <a target="_blank" href="https://support.apple.com/en-us/HT210426">manage your Apple ID</a> to recover access. </div></div><div data-component-type="text"><div>Once you have recovered access to your Apple generated email address, you will be able to sign into your Wix account.</div></div><div data-component-type="informative"><div class="info-container" info-color="blue"><div class="info-title">Note:</div><div class="info-content"><div>Accounts created with an Apple generated email address will have automated emails, from Wix, forwarded to the email address that is associated with their Apple ID account.</div></div></div></div><div data-component-type="line"><hr line-style="thin" /></div><div data-component-type="heading"><h2 id="lost-access-to-existing-apple-id" level="3">Lost access to existing Apple ID</h2></div><div data-component-type="text"><div>If you cannot access the email account associated with your Wix account, and have used<strong> your existing Apple ID</strong>, please fill out our <a data-composite="true" href="https://www.wix.com/contact?nodeId=3aad7305-b6a6-4f57-afc9-dfecddfe61c3" target="_blank">ownership verification form</a>.</div></div><div data-component-type="text"><div>Make sure to fill out as much information as you can (even if you're not completely sure of the answers), and add a detailed explanation of your case so we can properly verify the site or domain. <strong>Don't forget to provide us with a valid contact email so we can respond to you</strong>.</div></div><div data-component-type="text"><div>Our team will analyze and review your request. We'll contact you if any further information is required for the verification process. </div></div>

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