Troubleshooting: Unable to Find a Site in Your Account
There are a few reasons why you may be unable to find your site in your account. It may be that you used a different email address when first signing up, or that you have more than 1 account. You can check which email address you used when creating your site from the Wix login page.
To check which email address you used:
Go to the Wix Log In page.
Tip: If you're already signed in to an account, click your profile at the top right and click Log Out.Click Forgot Email?
Select I forgot my login email.
Enter the URL of your website.
Click Continue after answering the remaining question.
Select your country from the dropdown and enter your phone number.
Click Send.
Your login email is sent by text message to your recovery phone number. You can log in as normal with your email address and password, or reset your password if you’ve forgotten it.
If you do not have a recovery phone number, follow the steps on screen to verify your identity. After you verify, you can create a new password and log in with your email and password as normal.
If you are having trouble logging in to your account, learn more about the steps in our account recovery process.
