Unable to Sign In to Your Wix Account: After Resetting Password
2 min
Still unable to sign in to your account after resetting your password? Follow the troubleshooting steps below:
Clear your browser’s cache and try again
Check that cookies aren’t blocked in your browser
Still need help? Start our account recovery process and answer the on-screen questions, providing as much information as you can where relevant.
You can also use this form if you’re trying to verify ownership of a site or domain located in a Wix account managed by someone else.
In some cases, where more information is required, you can submit a Customer Care ticket. Our team will review your request and get back to you via email. Don't forget to provide us with a valid contact email so we can respond to you.
Important:
- The privacy of our users is one of our top priorities. Wix may use a third-party verification partner to verify your identity.
- We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny granting access to a user who lost the account credentials, in our sole discretion, without liability to any party.
