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In this article
  • Connecting your Facebook page to Wix Inbox
  • Managing Facebook messages in Wix Inbox
  • Troubleshooting Facebook and Wix Inbox connection issues
  1. Home
  2. Managing your business
  3. Managing your customers
  4. Wix Inbox
  5. Wix Inbox: Connecting Your Facebook Page

Wix Inbox: Connecting Your Facebook Page

In this article
  • Connecting your Facebook page to Wix Inbox
  • Managing Facebook messages in Wix Inbox
  • Troubleshooting Facebook and Wix Inbox connection issues
Connect your Facebook page to Wix Inbox to manage Facebook messages in the same place as your other communication channels. This keeps your customer interactions organized and easier to manage, and prevents you from having to switch between platforms.
All messages sent to your Facebook page appear in your Wix Inbox. From your inbox, you have the option to respond via Facebook or other channels, such as email or chat.
Important:
Make sure to use a desktop computer rather than mobile device to connect Wix Inbox to Facebook. 

Connecting your Facebook page to Wix Inbox

To connect your Facebook page, follow the link from your Wix Inbox settings. You'll be redirected to  log in to your Facebook account and complete the setup process.

To connect your Facebook page to Wix Inbox:

  1. Go to Inbox in your site's dashboard.
  2. Click the Settings drop-down at the top right.
  3. Click Communication Channels.
  4. Click Connect Account next to Facebook Page.
  5. Log in to Facebook and follow the steps to connect your account.
A screenshot of the Facebook Page option in the Communication Channels screen.

Managing Facebook messages in Wix Inbox

View and reply to messages sent to your Facebook page, directly from Wix Inbox. As with every other inbox message, you can star important conversations, assign a conversation to someone on your team, archive irrelevant messages, and more.
The person who sent you the message is automatically saved as a new contact on your site. You can always edit their contact info to add their phone number, email, etc.

To manage Facebook messages in Wix Inbox:

  1. Go to Inbox in your site's dashboard.
  2. Choose what you want to do:
A screenshot of Wix Inbox with a message via Facebook selected and displayed
Note:
According to  Facebook's Messenger Platform policy, you have 7 days to reply to new messages. If you try to reply after 7 days have passed, your message will not send and you'll see a Message failed to send error.

A screenshot of a reply to a Facebook message that has failed to send.

Troubleshooting Facebook and Wix Inbox connection issues

If you are experiencing issues connecting Facebook to Wix Inbox, try the steps below:

Still need help?

Looking for more Wix Inbox integrations?
You can connect additional channels such as Instagram and WhatsApp.

Contact us to request integrations with apps such as Viber, Apple Business Chat and Yelp.

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