Wix Inbox: Sending Messages and Attaching Items
- Sending a message
- Sending a saved reply
- Requesting a payment
- Sending a coupon
- Sending a link to a store product
- Sending a link to a service
- Sending an attachment
- FAQs
Sending a message
To send a message:
- Go to Inbox in your site's dashboard.
- Click an existing conversation, or click New Message at the top right to start a new one.
- Choose the relevant option:
- Select an existing contact: Choose a contact from the available list.
- Add a new contact: Manually add someone new to your contact list.
- Click + Add Contact and enter the details.
- Click Save.
- Click the text box at the bottom to start typing your message.
- Click the Message via dropdown to select the channel to send your message through.
Note: If you've attached items to your message and decide to change channels (e.g. from email to chat), you'll lose the attached items and will have to attach them again. - Click Send.
Sending a saved reply
To create or send a saved reply:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via dropdown to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Saved Replies icon .
Choose what you want to do:
Create a custom saved reply:
Scroll to the right in the saved replies panel and click + Create Saved Reply.
Enter a name for your saved reply.
Enter the text of your reply under Your Message.
Click Create.
Hover over the reply you just created and click Use this.
Send an existing saved reply:
Hover over the reply you want to use.
Click Use this.
Click Send to send your message.
.
Hover over a saved reply and click the Edit icon to modify it, or the Remove icon to delete it from your list.
to modify it, or the Remove icon 
to delete it from your list.Dynamic values are inserted into your message as plain text (e.g., your reply might say: Hi {{contact.name.first}}, thanks for your booking). The following dynamic values are currently available:
Contact details: First Name ({{contact.name.first}}), Last Name ({{contact.name.last}}), Email ({{contact.email}}), and Phone ({{contact.phone}}).
Business info: Business Name ({{business.name}}), Address ({{business.address}}), and Phone ({{business.phone}}).
Requesting a payment
To request a payment:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via drop-down to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Pay Link icon .
Set the amount and write a short description for your request.
Click Create Pay Link.
.Sending a coupon
To send a coupon:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via drop-down to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Add items icon and click Coupons.
Do one of the following:
Create a new coupon:
Click + Create New.
Select the type of coupon you want to offer.
Enter your coupon details (code, name, etc.).
When ready, click Create Coupon at the bottom right.
Select the coupon you just created and click Add.
Click Send to send your message.
Send an existing coupon:
Select the relevant coupon from the list and click Add.
Click Send to send your message.
and click Coupons.
When you send a coupon code, recipients get it as regular text, allowing them to quickly copy it.
Sending a link to a store product
To send a link to a store product:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via drop-down to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Add items icon and click Product.
Select the relevant product and click Add.
Click Send to send your message.
Sending a link to a service
To send a link to a service:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via drop-down to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Add items icon and click Services.
Select the relevant service and click Add.
Click Send to send your message.
Sending an attachment
To send an attachment:
Go to Inbox in your site's dashboard.
Click an existing conversation, or click New Message at the top right to start a new one.
Click the text box at the bottom to start typing your message.
Click the Message via drop-down to select the channel to send your message through.
Note: The channels available to you depend on the contact information you hold for that person.Click the Files icon .
Select the attachment you want to send. You can attach the following file types: .png, .jpg, .jpeg, .xlsx, .xls, .doc, .docx, .ppt, .pptx, .pdf
Click Open.
Click Send.
.FAQs
