Wix Inbox: Managing Your Inbox

6 min

In this article

Managing your messages
Reporting spam messages as not spam
Filtering your inbox by assignee
FAQs

Save new contacts, mark messages as unread, star conversations, and more. Filter your inbox by assignee for an instant view of the messages your team members are managing.

Managing your messages

Keep your inbox organized by managing your messages individually or performing bulk actions (for example, archiving ten messages at once).

To manage your messages:

Go to Inbox in your site's dashboard.
Hover over the relevant message and click the More Actions icon .

A screenshot of the options available for each inbox conversation.

Choose what you want to do:

Save as contact

Archive a message

Star a conversation

Report as spam

Mark a message as unread

Delete a message

Want to perform the same action on multiple messages?

Hover over the messages you want to select and click the checkboxes to the left of each messages. Click the Archive icon

, Mark as Unread icon

or Delete icon

A screenshot of the options available when multiple messages are selected.

Reporting spam messages as not spam

You can move spam messages back to your inbox by reporting them as not spam.

To report spam messages as not spam:

Go to Inbox in your site's dashboard.
Click All conversations at the top left.
Click Spam.
Click a conversation.
Click Report as not spam.

A screenshot of a message in the spam folder with the cursor hovering over the Report as not spam button.

Tip:

You can disable automatic spam filtering for Wix Chat messages in your Inbox Settings. Learn more about disabling automatic spam filtering.

Filtering your inbox by assignee

Assign contacts to your site collaborators. Messages from these contacts are automatically assigned to the collaborator you've selected, so they can personally manage the relationship. Filter your messages by assignee to see each collaborator's messages.

To filter your inbox by assignee:

Go to Inbox in your site's dashboard.
Click All conversations at the top left.
Filter your messages by selecting an option from the drop-down menu:
- Unassigned: Conversations with visitors or contacts who aren't assigned to anyone.
- Assigned: Conversations with contacts assigned to you or a collaborator.
- Assigned to me: Conversations with contacts who are assigned to you.