# Business Phone Number: Blocking a Phone Number

Source: https://support.wix.com/en/article/business-phone-number-blocking-a-phone-number (updated 2025-07-02)
Related: Wix developer documentation, https://dev.wix.com/docs/llms.txt; Help Center index, https://support.wix.com/en/llms.txt

Block a contact from calling you from your Inbox. Once you've blocked a number, the conversation is deleted and the number is added to your blocked numbers list.

> **Important:** Blocking a number is only available if you have purchased a [Business Phone Number](https://support.wix.com/en/article/business-phone-number-getting-started-9797633). If you do not have a Business Phone Number, you can still [report a message as spam](https://support.wix.com/en/article/wix-inbox-managing-your-inbox#managing-your-messages).

### To block a phone number:

**Dashboard:**

1. Go to [Wix Inbox](https://www.wix.com/my-account/site-selector/?buttonText=Go%20to%20Inbox&title=Select%20a%20Site&autoSelectOnSingleSite=true&actionUrl=https://www.wix.com/dashboard/{{metaSiteId}}/inbox/) in your site's dashboard.
2. Select the conversation you want to block.
3. Click the **More Actions** icon ![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/02/18/a51f1e73-94d8-4434-9dac-f489125c4644/af33c4a0-9dd8-4dce-b691-b8aa5baebdba.png) next to the contact name.
4. Click **Block Number**.  
**Note:** If both the email and phone number of the contact are listed, click **Report & Block** to block the phone number and report the email address as spam.  
    
![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/71d20af0-560e-44a5-bb38-bf3f513b58fa/2021/02/18/700df526-7954-4651-9c44-905912391f42/32f5a7f6-42ed-42d9-abcd-574d206fe227.png)
5. Click **Block & Delete** to confirm.

> **What's next?** The conversation is now deleted from your Inbox and the contact is blocked. You can view all your blocked numbers in your [blocked numbers list](https://support.wix.com/en/article/business-phone-number-viewing-your-blocked-numbers-list).

**Wix app:**

1. Go to your site in the Wix app.
2. Tap **Inbox** ![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2022/02/08/dc58d9c7-382b-4723-a3c0-bfbd99799e2e/c0d16711-ab5d-4ce1-83d1-3962f255b575.jpg) at the bottom.
3. Tap the conversation you want to block.
4. Tap the **More Actions** icon ![](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/9432a2ad-f01d-4a3d-ae53-370c37e15e62/2021/11/24/49be0cc3-f3bb-422e-bbed-3d96c0483fb1/45e05ee6-5ce0-47d1-b383-0143ef35c93a.jpg) at the top and tap **Block Number**.  
**Note:** If both the email and phone number of the contact are listed, tap **Report & Block** to block the phone number and report the email address as spam.
5. Tap **Yes** to confirm.

> **Tip:** You can view all your blocked numbers in your [blocked numbers list](https://support.wix.com/en/article/business-phone-number-viewing-your-blocked-numbers-list).

![A screenshot of blocking a number in the Inbox on the Wix app.](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/3eadcc04-813b-4e69-acf6-5bb047eced92/2024/09/22/0ced11e1-9e0d-4618-ba91-adca10526f04/781caa1c-1919-4948-92c9-65faf72bb43b.png)