Cater to your local customers by setting up a hand-delivery option. You can set up delivery within a specific time frame (e.g. next day delivery).
Alternatively, you can let customers select the day and time they prefer to receive the order.
Step 1 | Set a local delivery rate & add a name
To get started, select how you want to calculate local delivery rates. The name and price appear in the cart (if the display of delivery rates is enabled) and on the Checkout page.
To set a delivery rate and add a name:
- Go to Shipping, delivery & fulfillment in your site's dashboard.
- Select an option:
- Create a new region: Click +Create Region and set up a new delivery area, then click Continue and select Local delivery.
- Add a rate to an existing region: Click Add Rate next to a region and select Local delivery.
- Select a type of rate from the Select how the rate is calculated drop-down and enter the relevant information:
To offer free local delivery, simply enter the name that customers choose at checkout (e.g. Free delivery in Manhattan).
- Select Flat Rate from the drop-down.
- Enter a name in the Name at checkout field (e.g. Delivery in Manhattan).
- Enter the delivery rate.
- (Optional) Offer free shipping over a certain amount:
- Select the Offer free shipping when customers purchase a certain amount checkbox.
- Enter the amount.
- (Optional) Select the Charge this rate for each item separately checkbox.
Note: This means, for example, if the rate is $5 and 2 items were ordered, the delivery cost is $10.
- Select Rate by Weight from the drop-down.
- Enter a name in the Name at checkout field (e.g. Delivery in Manhattan).
- Enter your first weight range (e.g. 0 lb. to 2 lb.).
- Enter your second weight range (e.g. 2 lb. and up or add a maximum weight).
- Click Add Another Range to add additional weight ranges.
- (Optional) Offer free shipping over a certain amount:
- Select the Offer free shipping when customers purchase a certain amount checkbox.
- Enter the amount.
- Select Rate by price from the drop-down.
- Enter a name in the Name at checkout field (e.g. Delivery in Manhattan).
- Enter your first price range (e.g. $0 to $20) and enter the rate.
- Enter your second price range (e.g. $20 and up or add a maximum price) and enter the rate.
- Click Add Another Range to add additional price ranges.
Tip: To offer free shipping above a certain amount, enter $0 in the last range.
- Select Rate by quantity from the drop-down.
- Enter a name in the Name at checkout field (e.g. Delivery in Manhattan).
- Enter your first quantity range (e.g. 0 - 3 items).
- Enter your second quantity range (e.g. 3 items and up or add a maximum number of items).
- Click Add Another Range to add additional quantity ranges.
- (Optional) Offer free shipping over a certain amount:
- Select the Offer free shipping when customers purchase a certain amount checkbox.
- Enter the amount.
Step 2 | Define your delivery area
There are 4 methods you can use to define your delivery area. You can set a radius around an address, select postal codes (zip codes), draw a map, or select one or more cities.
Choose an address as the center point of a radius. You can choose your business address or any other address. Then, set how large your radius is.
To define an area by radius:
- Select Radius under Set area by.
- Enter an address.
Tip: This is the center point of your radius.
- Use the up / down arrows to increase or decrease the radius size.
Define an area by postal code
You can enter complete postal codes (also known as zip codes or post codes) or save time by entering partial postal codes with an asterisk.
Tips:
- Some countries have short and long versions of postal codes (e.g. 10118 and 10118-9998). When customers check out, the longer version is usually added automatically. To make sure your postal codes work with the longer version, we recommend adding an asterisk at the end of short postal codes you use to define an area (e.g. 10118*).
- Postal codes work differently in each country. Make sure to check how they work in your region.
For example, to deliver to the Lower East Side in New York, you can enter the 3 zip codes that make up the area, 10002, 10003, 10009. To deliver to all of Manhattan, you can enter the number one hundred with an asterisk (
100*), since all zip codes starting with 100 are in Manhattan. This saves you the trouble of entering all 43 Manhattan zip codes. Learn more about
defining a delivery area by postal codes.
To define an area by postal codes:
- Select Zip / postal codes under Set area by.
- Select any of the following options:
- Enter one or more complete postal codes and press Enter on your keyboard after each entry.
- Enter a partial postal code with an asterisk to encompass a larger area and press Enter on your keyboard after each entry (e.g. Enter 100* for all 43 Manhattan zip codes which all start with 100). Learn more
- Click Add.
Draw a map to define an area
The
site address you entered in the dashboard is your default starting point. You can enter another address to replace it. Then, move any of the 8 points at the edges of the map to draw the required shape.
To draw a map:
- Select Draw on a map under Set area by.
- (Optional) Enter a different address.
Tip: This is the center point of your delivery area.
- Click and drag the corners to customize the delivery area.
Set area by selecting cities
Select one or more cities that you deliver to.
To select cities:
- Click Cities under Set area by.
- Enter one or more cities and press Enter on your keyboard after each entry.
Tip: After you select a city, you cannot select areas that are included in the city (e.g. after selecting New York, you can add Brooklyn but not Manhattan, since Manhattan is part of New York).
- Click Add.
Step 3 | Define delivery days & time frames
Now that you have set up where you deliver to and how much you charge, you can decide on the timing.
You can offer customers one delivery option and add a short message (e.g. Same Day) so users know when to expect their order.
Altenatively, you can let customers select their preferred delivery time slot from a calendar.
Set up a single delivery option
- Select the Estimated delivery time option.
- Enter an estimated delivery time (e.g. 2 - 3 Business Days).
- Click Add.
Step 4 | Setting up your Order tab
To get a clear picture of which orders you need to fulfill on specific days and at specific times, add the "Delivery Method" and "Delivery Time" columns to the Orders tab.
To add columns in the Orders tab:
- Go to Orders in your site's dashboard.
- Click the Customize Column icon
at the top right.
- Select the checkmarks next to Delivery time and Delivery method.
FAQs
Click a question below to learn more about local delivery.
Can I create a store pickup option in addition to local delivery?
Yes, you can also set up a
store pickup option. At checkout, your customers can choose which option they prefer.
Is it possible to specify a cut-off time before which a customer needs to place their order for a single delivery option?
No, when you set up a single delivery option, you cannot specify that customers need to place orders before a specific time. This is true whether you select
Estimated delivery time or
Delivery time slots.
Is it possible to specify a cut-off time before which a customer needs to place their order with scheduled delivery?
When you set up scheduled delivery, you can choose from 3 delivery types: same day, next day, or minimum 2-day delivery. You can specify a cut-off time for the first 2 options.
In other words, you can specify that customers who place orders before 2:00 PM will receive their orders on the same day / next day. You cannot set a cut-off time when you select the
Minimum 2-day delivery option.
To specify a cut-off time:
- Select Same day delivery or Next day delivery.
- Click the Cut-off time for same/next day delivery orders toggle to enable it.
- Enter a cut-off time.
next to any time slot to add an additional slot to the same day (up to 8 time slots per day).
