Refunding Customers
1 min read
Important:
This article is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New) orders.
To provide good customer service, it is sometimes necessary to issue refunds. Refunds are processed in different ways, depending on the payment method used. Click the relevant link in the table below to learn how to provide a refund and update your store order.
Payment Method | Link |
|---|---|
PayPal, Stripe, or Wix Payments | |
Other payment gateways | |
Manual (offline) payments | |
Order paid for with more than one payment method |
You can also:
- Change the status of an order from "fulfilled" to "unfulfilled" (relevant for store orders).
- Cancel an order without providing a refund.
- Cancel and refund an order.
Notes:
- Refunds may be subject to processing fees charged by the payment processor.
- After providing your customer with a partial refund, you can provide another refund for part or all of the remaining amount.
- Check out the full course in Wix Learn on building your store or skip to the video on managing your orders.
Did this help?
|