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In this article
  • Issuing refunds via your payment provider
  • FAQs
  1. Home
  2. Managing your business
  3. Orders, Cart & Checkout
  4. Managing Your Orders
  5. Refunds Processed Outside of Wix

Refunds Processed Outside of Wix

2 min
In this article
  • Issuing refunds via your payment provider
  • FAQs
While most refunds can be processed in the Wix dashboard, payments processed through certain providers must be refunded in that provider's dashboard. 

Issuing refunds via your payment provider

To issue a refund, go to your payment provider, locate the order, and refund it there. 
The changes you make are automatically reflected in the Wix dashboard. When the refund has been successfully completed, the status changes to "Refunded" or "Partially Refunded". 
Screenshot of the Orders page in the Wix dashboard, showing a refunded and a partially refunded order
In addition, the refund details appear in the Order activity section of the order.
Screenshot of the Order activity part of an order in a Wix site

FAQs

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