Wix Restaurants: Managing Incoming Orders with the New Wix Restaurants Orders App
8 min read
Important:
- This article is about Wix Restaurants Orders (New), Wix's new online ordering app.
- For info on the previous online ordering app, click here.
Manage orders with Wix Restaurant Orders via your site's dashboard or the Wix app. View incoming orders in real time, accept them with a swipe, and get instant notifications. You can access order details, pricing, and options to print, email, or reject if needed.
The Online Orders tab is where you track the status of your orders:
- Delivery orders: Track order progress through 4 statuses (in 4 columns) - Pending, Accepted, Ready, and Out for Delivery.
- Pickup orders: Track the first 3 statuses.
Step 1 | Receive the order notification
When an order comes in, you'll receive an email notification. You can also customize additional notification types, including real-time alerts on your phone via the Wix app. Download the app to start receiving mobile notifications on your iPhone or Android.
Step 2 | Accept or reject the order
To get started, click Accept on an incoming order to move it to the "Accepted" column. You can see at a glance what was ordered as well as any customer notes or modifications.
To accept or reject an order:
Dashboard
Wix app
- Go to Online Orders in your site's dashboard.
- Choose what you want to do:
- Accept: Click Accept.
- Reject:
- Click the More Actions icon
. - Select Cancel order or Cancel and refund order.
- (Optional) Deselect the email to customer.
- (Optional) If sending an email to your customer, enter a short note.
- Click Continue.
- Click Cancel order. Note: This cannot be undone.
- Click the More Actions icon
Business that accept pre-orders: If you accept orders days in advance, you can also click the calendar view to view upcoming orders by date.
Step 3 | Get the order ready
Now you can get to work preparing the order for your customer.
As soon as it's done, click Mark as Ready so it can be delivered or picked up. If it's a delivery order, your customer will see a Ready status on the tracking page.
Dashboard
Wix app
- Go to Online Orders in your site's dashboard.
- Tap the Accepted tab.
- Tap Mark as Ready under the relevant order.
Tips:
- Click to expand or collapse the order details.
- Click the More Actions icon under the relevant order and select View order to see customer details.
Step 4 | (Optional) Edit the order
Customers can make mistakes or request changes after checkout. You can edit orders to add items, update prices, or revise customer details as needed. You can also add a reason for editing that only you and other staff members will see.
To edit an order:
Dashboard
Wix app
- Go to Online Orders in your site's dashboard.
- Click the More Actions icon under the relevant order.
- Click Edit order.
- Make the necessary edits.
- Click Update Order.
- (Optional) Select or deselect the checkbox next to Email the customer about changes made to this order.
- Click Update Order to confirm the changes.
- (If needed) Refund or collect payment directly from the updated order page.
Step 5 | Complete the order
In the Ready column, you'll see one or both of these options: Mark as Fulfilled for pickup orders and Out for Delivery for delivery orders.
To complete an order:
Dashboard
Wix app
- Go to Online Orders in your site's dashboard.
- Select an option:
- Delivery orders:
- Click Out for Delivery when an order is collected by the courier.
- Click Mark as Fulfilled when your customer receives the order. Note: The order is removed from the screen.
- Pickup orders: Click Mark as Fulfilled when an order is picked up. Note: The order is removed from the screen.
- Delivery orders:
FAQs
Click a question below to learn more.
Can I assign DoorDash Drive for delivery of an order placed over the phone?
Where can I see orders that are fulfilled, canceled, or overdue?
How can I cancel or refund an order?
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