Wix Restaurants: About the Orders Tab

8 min read
The Orders tab is available only if you're using the Wix Online Ordering (New) app.
When orders arrive, you'll manage them day-to-day in the Online Orders (New) tab in your site's dashboard. 
All your orders also appear in the Orders tab – use this tab to access open, fulfilled, and cancelled orders, find a customer's contact details, and more.
In this article, learn how to:
Using Wix Stores or Wix Bookings as well?
Orders for store products or booking services also appear on the Orders tab.

Viewing and updating customer details

After selecting an order, your customers' details appear on the right. You can update a customer's email address and access your customer's contact card.

To update a customer's details:

  1. Go to Orders in your site's dashboard.
  2. Click the relevant order.
  3. Select an option:
    • Edit the email address: 
      1.  Click the Edit icon at the top right. 
      2. Select Email Address.
      3. Enter a new email address.
    • View or edit other settings:
      1. Click the customer's name.
      2. View or edit any of the Contact settings.
        Tip: From this side panel, you can chat with your customer, add a note, view previous bookings, and much more.

Manually marking an order as "Paid"

If an order was placed using the Manual (Offline) payment method, you must manually mark it as 'paid' to update your records.
Orders marked as "Paid", cannot be changed back to "Unpaid".

To update the payment status:

  1. Go to Orders in your site's dashboard.
  2. Click the relevant order.
  3. Click Collect Payment at the top right.
  4. Click Mark as Paid.
  5. Select an option:
    • Mark the entire amount as paid: Click Mark [$10.00] as Paid.
    • Accept partial payment:  
      1. Select the Mark a custom amount as paid checkbox.
      2. Enter the amount.
      3. Click Mark [$5.00] as Paid.

Requesting payment via invoice

Request payment using an invoice you send by email or by sharing a link. Customers can click the invoice and pay online using any of your payment methods.
Before you begin:
Set up your invoice so that all your company details (e.g. business name, logo) are displayed correctly. 

To issue an invoice for an order:

  1. Go to Orders in your site's dashboard.
  2. Click the relevant unpaid order. 
  3. Click the More Actions drop-down.
  4. Select Charge with Invoice.
  5. Click Create Invoice.
    Tip: This creates a saved draft of your invoice.
  6. Select how to send the invoice to your customer:
    • Share using a link:
      1. Click Share Link at the top. 
      2. Click Click Here to Create a Link.
      3. Click Copy Link.
      4. Click Done.
      5. Send the link to your customer.
    • Print a copy of the invoice:
      1. Click Print at the top.
      2. Print a PDF or hard copy of the invoice.
      3. Send the invoice to your customer.
    • Send by email:
      1. Click Send via Email at the top.  
      2. (Optional) Edit the email's subject line or message.
      3. Click Send.

Creating a manual order

You can create a manual order to offer and charge for a custom order (e.g. a custom wedding cake). This is particularly useful if you take orders in person or over the phone. 

To create a manual order:

  1. Go to Orders in your site's dashboard.
  2. Click + Add New Order.
  3. (Optional) Add a Wix Stores product (Available if your site has Wix Stores) or a Wix Bookings service (Available if your site has Wix Bookings).
  4. Click Add Custom Item.
  5. Enter an item title.
  6. Enter the price.
  7. (Optional) Enter a description of the item.
    Note: This description is visible to customers.
  8. Click Add.
  1. Add a customer to the order:
    •  Select an existing customer:
      1. Click the customer field.
      2. Select a customer.
      3. (Optional) Click the Edit iconto view or edit the customer's details.
    • Add a new customer:
      1. Click the customer field.
      2. Click + Add new customer.
      3. Enter the customer's details. 
      4. Click Save.
  2. (Optional) Add a discount:
    1. Click Add Discount.
    2. Enter the discount amount.
    3. (Optional) Enter a discount reason (not visible to customers).
    4. Click Apply.
  3. Click Create Order at the top right.
    Tip: "Add Shipping" is only relevant for shipping store orders.
What's next?
The new order appears in the Orders tab of your site's dashboard. Make sure to contact your customer to arrange payment.

Adding a note to an order

Keep track of special requests and instructions by adding notes to orders. These notes are personal and can only be seen by you and your site collaborators.

To add a note to an order:

  1. Go to Orders in your site's dashboard.
  2. Click the relevant order.
  3. Scroll down to Order Activity.
  4. Enter your note under Add a note.
  5. Click the checkmark icon  to save.

Customizing and saving your view

Customize your order list so it only includes relevant information. Additionally, you can filter orders to view just the orders you want to focus on. Then, save your view to access it quickly the next time you need it. 
The "fulfillment" column is only relevant for store orders.  

To customize and save a view:

  1. Go to Orders in your site's dashboard.
  2. Choose how to customize the view:
    • Choose which columns to show: Click the Settings icon  and select or deselect the relevant checkboxes.
    • Filter the orders: Click Filter and choose the relevant filters (e.g. Payment Status, Dates, etc.)
  3. Click Save This View

Updating multiple orders at once

Save time by performing changes on multiple orders at once.

To update multiple orders:

  1. Go to Orders in your site's dashboard.
  2. Select the checkbox next to the orders you want to update. 
  3. Click the action from the top bar:
    • Fulfill: Only relevant for store orders.
    • Marked as Paid: Marks the selected orders as "Paid".
    • Create Invoice: An invoice is created for each order and appears in the Invoices tab.
    • Export: Download a CSV file.
    • Print : Send orders to your printer.
    • Archive : Adds the selected orders to the archive
You can create an invoice for up to 100 orders at once.

Exporting your orders

Keep track of your business by exporting your orders to a CSV file. You can export the data you need and remove the data you're not interested in at the moment. 

To export your orders:

  1. Go to Orders in your site's dashboard.
  2. Select the orders you want to export:
    • Specific orders: Select the checkbox next to the relevant order(s).
    • All orders: Select the checkbox next to the Order column to mark them all.
  3. Click Export.
  4. Select how you want to display exported orders:
    • Item purchased: Each item purchased is displayed in a separate row, even if they are part of the same order. 
    • Orders: Each order is displayed in one row, even if multiple items were purchased.
  5. Deselect the columns that you do not want to include (e.g. deselect billing and payment columns if they are not relevant at the moment).
  6. Save the file to your computer: 
    • Chrome: The CSV file downloads and appears on the bottom of your screen. 
    • Firefox: Select Open with to open or Save File to save.
    • Internet Explorer: Click Save at the bottom of your screen. 
    • Safari: The file opens. Click cmd + s on your keyboard to save the file (with a .csv extension, and Page Source format). 
The time of purchase recorded in the CSV file is always given in Coordinated Universal Time (UTC). For instance: January 01,  5.00PM (PST) = January 02, 1.00AM (UTC).

Archiving orders and viewing archived orders

If you want to remove an order from the Orders tab but still keep its records, add it to the archive. You can find it again later by viewing your archived orders.

To archive an order:

  1. Go to Orders in your site's dashboard.
  2. Select the checkbox next to the order you want to archive.
  3. Click the Archive icon at the top right.
  4. View archived orders:
    1. Click Filter at the top right.
    2. Click to expand the Archive Status section at the bottom.
    3. Select the Archived checkbox. 
    4. (Optional) Unarchive an order:
      1. Select the checkbox next to the archived order you want to unarchive.
      2. Click the Unarchive icon  at the top right.

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