Wix POS Register: Issuing Refunds
5 min
In this article
- Issuing refunds for products or services
- Issuing refunds for a specific amount
- Checking the refund status of an order
- FAQs
Important:
- This article is about the Wix POS Register for brick-and-mortar businesses.
- If you are using POS on a mobile device, learn more about Mobile POS.
Customers sometimes request a refund on past purchases. You can provide refunds for any purchases made at your point of sale, even if your customer used more than one payment method. Once issued, refunds take 3-5 business days to be completed.
Issuing refunds for products or services
You can issue a refund for products or services that were purchased. When a customer buys more than one item, you can issue a refund for the entire order or for specific items in the order.
To issue a refund on specific products:
- (In your POS tablet) Tap Sales History at the bottom of the screen.
- Tap the order you wish to refund.
- Tap Actions at the top right.
- Tap Issue Refund.
- Tap the Plus icon
next to any product you want to refund.
Tip: Tap more than once to refund more than one of the same item.
- Tap Next.
- Enable or disable the Restock toggle (for items that track inventory):
- Enabled: Inventory level for this item increases after the refund is processed. This can take 3-5 business days.
- Disabled: Inventory level remains the same after issuing the refund.
- Select any additional fees (for example, tips, shipping, or custom fees) you want to refund by selecting their checkboxes. You can refund the full fee or enter a custom amount.
- (Optional) Select a reason for refund.
- Tap Refund.
Important: This cannot be undone. - Choose the relevant option below:
Refund one payment method
Refund multiple payment methods
Issuing refunds for a specific amount
Instead of refunding specific items, you can refund a specific amount (for example, 50 percent of the order total).
To refund a specific amount of money:
- (In your POS tablet) Tap Sales History on the bottom bar.
- Tap the order you want to refund.
- Tap Actions at the top right.
- Tap Issue Refund.
- Tap Enter Amount.
- Enter the amount you want to refund, including cents (e.g. $50.50).
- Tap Next.
- (Optional) Select a reason for the refund.
- Tap Refund.
Note: This cannot be undone. - Choose the relevant option below:
Refund one payment method
Refund multiple payment methods
Checking the refund status of an order
After you issue a refund, you can find the refund status of your order by tapping Sales History at the bottom of the screen and selecting the relevant order.
Note:
For more details on a refund, scroll down to the Activity section of an order in your Sales History tab. You can expand the details of every transaction by tapping View Info next to it.
FAQs
Click a question below to learn more about issuing refunds.
Can I refund an online order at my point of sale?
Can I refund gift card purchases?
Does the customer need to tap their card to get the refund?
What if my customer wants to exchange an item instead of getting a refund?
Can I also refund a POS sale in my Wix dashboard?
