Wix Payments: Refunding Customers

2 min read
In this article
  • Refunding a Wix Payments payment
  • FAQs
When necessary, you can refund a customer for all or part of a payment they've made through Wix Payments. Refunds can take up to 3-5 business days to reach your customer's credit card/bank account, depending on the financial institution. 

Refunding a Wix Payments payment

Issue refunds from your Wix Payments account on desktop or from the Wix app on your mobile device.
Desktop
Wix app
  1. Go to Payments in your site's dashboard.
  2. Click on the payment to refund.
  3. Click Refund.
  4. Enter the amount to refund and a note (if needed).
  5. Click Refund.

FAQs

Click a question below to learn more about refunds in Wix Payments.

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