Wix Payments: Refunding Customers
2 min read
In this article
- Refunding a Wix Payments payment
- FAQs
When necessary, you can refund a customer for all or part of a payment they've made through Wix Payments. Refunds can take up to 3-5 business days to reach your customer's credit card/bank account, depending on the financial institution.
Refunding a Wix Payments payment
Issue refunds from your Wix Payments account on desktop or from the Wix app on your mobile device.
Desktop
Wix app
- Go to Payments in your site's dashboard.
- Click on the payment to refund.
- Click Refund.
- Enter the amount to refund and a note (if needed).
- Click Refund.
FAQs
Click a question below to learn more about refunds in Wix Payments.
What is the minimum amount that can be refunded?
Can refunds be cancelled?
Can I refund a payment in partial refunds?
Is there a time limit for refunds?
What are the fees for refunding payments?
I issued a refund, but my customer hasn't received it yet. What should I do?
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