Adding Funds to Cover Refunds in Your Wix Payments Account
2 min read
You may need to refund a customer and currently don't have enough funds in your Wix Payments account to cover the return. If your current balance can't cover a specific refund, you'll need to add funds to your Wix Payments account.
See how refund top-ups are calculated
To issue a refund and add funds:
Issue refunds from your Wix Payments account on desktop or from the Wix Owner app on your mobile device.
Desktop
Owner app
- Go to Payments in your site's dashboard.
- Select the payment to refund.
- Click Refund.
- Enter the amount you wish to refund.
- (Optional) Add a note.
- Click Refund and confirm by clicking Yes, Refund.
- If you need to add funds to refund your customer:
- Click Add Funds & Complete Refund to add funds to your account.
- Enter your credit / debit card details and click Add Funds & Complete Refund.
What's next?
Once the funds are processed, we'll automatically refund the relevant customer. It may take up to 3-5 business days for the refund to appear in your customer's statement.
Notes:
- To add more than $20,000 to your account, contact Wix Customer Care for assistance.
- If you have multiple payment methods in your Wix Payments account, a negative refund balance applies only to a single payment method group. Funds from one group cannot be used to cover a negative balance from another group.
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