Adding Funds to Cover Refunds in Your Wix Payments Account

2 min read
You may need to refund a customer and currently don't have enough funds in your Wix Payments account to cover the return. If your current balance can't cover a specific refund, you'll need to add funds to your Wix Payments account.

To issue a refund and add funds:

Issue refunds from your Wix Payments account on desktop or from the Wix Owner app on your mobile device.
Owner app
  1. Go to Payments in your site's dashboard.
  2. Select the payment to refund.
  3. Click Refund.
  4. Enter the amount you wish to refund.
  5. (Optional) Add a note.
  6. Click Refund and confirm by clicking Yes, Refund.
  7. If you need to add funds to refund your customer:
    1. Click Add Funds & Complete Refund to add funds to your account.
    2. Enter your credit / debit card details and click Add Funds & Complete Refund.
What's next?
Once the funds are processed, we'll automatically refund the relevant customer. It may take up to 3-5 business days for the refund to appear in your customer's statement.  

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