Wix Forms: Troubleshooting

As a first step, verify the following:

If you've checked the above and still don't get email notifications, try the following:

If your visitors are not able to enter information in the form on your live site, check:

To protect your forms from spam, add a reCAPTCHA field that verifies your visitors aren't robots. 

You may have selected Email only in your form's notification settings. Selecting this option means only the initial form submission notification appears in Wix Inbox. Any follow-up conversation or questions from the site visitor do not appear in Wix Inbox or as dashboard notifications.

Switching to Inbox, email & mobile app notifies your site collaborators via Wix Inbox, email and the mobile app and allows them to respond to submissions via any of these channels. All correspondence appears in your Wix Inbox.

 Learn more about setting who gets notified about form submissions.

If you can't see form submissions in your submissions table, it is most likely because your form was created for a period of time before the submissions table was created. 

When you add a form on your site, you must go into the form's settings and click Create Submissions Table. If your form was collecting data before you created a submissions table, you will not see those submissions on the table. 

Learn more about creating a submissions table.