Wix Bookings: Manually Scheduling Bookings for Clients Using the Wix Owner App
5 min read
Talking to a client who wants to book a service? From the Wix Owner app, you can easily book appointments for your clients or add them to classes and courses.
In this article, learn more about:
Manually scheduling an appointment for a client
Book clients in for appointments while you're on the go, using the Wix Owner app. This is a great way to offer clients the best experience possible when you meet them in person or are speaking to them over the phone.
To manually book an appointment for a client:
- Go to your site in the Wix Owner app.
- Tap Manage
at the bottom. - Tap Booking Calendar.
- Tap the Add icon
. - Tap Appointment.
- Tap to select an existing client, or tap + Add New Contact to add a new client.
- Select the relevant appointment.
- Tap to choose the Date for the appointment.
- (Optional) Tap the Repeats drop-down to create a recurring appointment:
- Choose how often the appointment repeats.
- Tap the For drop-down and select the total times the appointment repeats.
- Tap Select.
- Tap the Location drop-down to choose where the appointment takes place.
- Tap the Session starts drop-down to choose what time the appointment begins.
- Tap the Duration drop-down to choose how long the session lasts.
- Tap the Staff member drop-down to select which of your staff is in charge of the session.
Note: A notification appears in the event of scheduling conflicts. You can still continue scheduling the appointment, if you prefer. You can also tap Show free time slots to arrange the session at an alternative time. - Tap the Payment options drop-down to select how your client will pay for the session:
- Use client's plan now: Redeem the session from the client's membership plan or package as soon as you schedule it.
- Use client's plan later: Redeem this session from the client's membership plan or package at a later date (from the Manage Participants section of the Booking Calendar, or the Orders page).
Note: If your client doesn't have a pricing plan yet, you can tap Sell Plan to choose a plan for them, before continuing to create the appointment. Make sure you get the client's consent before signing them up for one of your pricing plans. - Collect payment later: Charge the client for this session or mark as paid at a later date (from the Manage Participants section of the Booking Calendar or the Orders page).
- (Optional) Make the session a multiservice appointment:
- Tap + Add Another Service.
- Tap to select the relevant additional service.
- Follow steps 8-14 above.
- (Optional) Select the Notify client with an email checkbox to send your client an email with the details.
- Tap Book.
Scheduling conflicts when manually scheduling an appointment
When manually creating an appointment for a client, you may encounter scheduling conflicts. This can happen in a few different ways:
- When the staff member is busy
- The slot is outside the staff member's working hours
- The chosen staff member does not provide the service.
- The appointment is plan-only and the client doesn't have any active plans at the moment.
You can still override the conflict and book the service anyway. Make sure to let your staff member know in advance if you choose to do so.
Manually adding a client to a class or course session
Add clients to your classes or courses from your phone, using the Wix Owner app. This works well when meeting clients in person, or chatting to them online or over the phone. You can also make group bookings for classes and courses on a client's behalf.
To manually add a client to a class or course session:
- Go to your site in the Wix Owner app.
- Tap Manage at the bottom.
- Tap Booking Calendar.
- Tap the relevant class or course session.
- Tap Manage Participants.
- Tap the Add Participant icon
at the top right. - Select an existing client, or tap + Add New Contact to add a new client.
- (Optional) Make it a group booking by adjusting the number next to Group of.
- Select a payment method under How will you charge your client?:
- Use client's plan: Redeem the session from the client's membership plan or package as soon as you schedule it.
- Use client's plan later: Redeem this session from the client's membership plan or package at a later date (from the Manage Participants section of the Booking Calendar, or the Orders page).
- Collect payment later: Charge the client for this session at a later date (from the Manage Participants section of the Booking Calendar or the Orders page).
- Mark as paid: Mark the session as 'Paid'. Choose this option if your client pays you in cash or cheque in person.
Note: You cannot undo this action.
- (Optional) Select the Notify participant with email checkbox to send your client an email with the details.
- Tap Add Participant.
