Pricing Plans: Managing Your Clients' Subscriptions

Important:

The article below discusses the Wix subscriptions app Pricing Plans. If you're looking for information about upgrading your site with Wix Premium plans, please check this article.

Manage and update the pricing plans you've sold using the Subscriptions tab in your site's dashboard. Mark plans as paid, change the duration of a plan, and edit the number of sessions included in a package. The Subscriptions tab is also where you cancel plans.

You can use filters to view plans based on their type, status, start date, and more, reducing your admin time. You can then save these filtered views for quick access in the future.

In this article, learn more about:

Tips:

You can manually add a new purchase to a pricing plan.
You can use Google Analytics to track your pricing plan sales and more.

Marking a plan as paid

When you sell a subscription to a client manually, their payment status automatically appears "Unpaid". When you receive payment, you can update the status yourself.

To manage your purchased plans:

Go to Subscriptions in your site's dashboard.
Click the relevant plan.
Click Manage Subscription.
Click Mark as Paid.
Note: After payment, the status changes to "paid".

Tip:

After payment, the status changes to "paid".

Extending the duration of a plan

You might want to extend the duration of a plan. This can happen, for example, when a client was sick and wasn't able to make use of the plan.

Extending a plan does not charge clients any additional fees. If a client cancels a plan or allows it to expire, it is not possible to extend it. They can purchase a new plan instead.

To extend the duration of a plan:

Go to Subscriptions in your site's dashboard.
Click the relevant plan.
Click Manage Subscription.
Click Extend subscription.
Enter the new end date for the plan.
Click Save.

Editing the number of sessions in a package

You may sometimes want to reward or compensate clients by adding extra sessions to an existing package. You may also want to deduct a session from a package if your client paid for it separately before buying a package.

When you add sessions to a package, you don't collect any additional money from the client. You cannot edit an expired package.

To edit the number of sessions in a package:

Go to Subscriptions in your site's dashboard.
Click the relevant package.
Click the Edit icon next to Sessions Remaining.
Add or remove the relevant number of sessions remaining in the package.
Click Save.

Viewing and filtering purchased subscriptions

You can customize how you view your subscriptions using a combination of filters to find exactly the information you need. For example, view only unpaid plans and invoices or plans that are soon to expire. You can also use the filter to view subscriptions purchased using a specific payment method.

Note:

A list of the applied filters appears at the top of your subscription view. You can click the 'x' to remove them individually or click Clear to remove all filters.

To view and filter purchased plans:

Go to the Subscriptions tab in your site's dashboard.
Hover over any plan and click to view the full details.

Click Filter.
Click any of the following filters to expand them and choose the relevant options:

Subscription type

Subscription status

Subscription sub-status

Last payment status

Payment model

Pricing plan name

Subscription start date

Last payment date

Next payment date

Payment method

Purchased with coupon

Creating custom views

As you explore the filtering options in the Subscriptions tab, you may find specific combinations useful for future reference. You can save these combinations of filters in views for later use. You can update the filters, rename or a delete a view at any time.

To create a custom view:

Apply the relevant filters using the options detailed in the "Viewing and filtering purchased subscriptions" section above.
Click Manage View.
Click Save as New View.