Pricing Plans: Managing Purchased Plans in the Wix Owner App
The Subscriptions area in the Wix Owner app is the place to manage and keep track of the pricing plans you've sold.
Note that any Product subscriptions (from Wix Stores) or Recurring invoices you've sent to clients (from Wix Invoices) also appear here.
In this article, learn how to:
Accessing plans that clients purchased
On the subscription page, you can view each of your subscriptions and see their current status at a glance.
To access the subscriptions tab:
- Go to your site in the Wix Owner app.
- Tap Manage
at the bottom. - Tap Subscriptions under Business.
- Tap a specific subscription to view more details or contact your client.
Canceling plans
If a client no longer wants to continue a subscription or you haven't received payment, you can manually cancel a subscription.
To cancel a subscription:
- Go to your site in the Wix Owner app.
- Tap Manage at the bottom.
- Tap Subscriptions under Business.
- Tap the plan you want to cancel.
- Tap the Show More icon
. - Tap Cancel Subscription.
- Tap Yes, cancel to confirm.
Issuing refunds:
- To refund a plan with a one-time payment: To issue a refund, contact your payment provider (e.g. PayPal, Stripe, etc.)
- To refund a plan with a recurring payment: When you cancel a recurring payment, the purchased plan and payment will not continue for the next cycle. For example, if you cancel a monthly plan in the middle of January, the plan continues until the end for January, but does not recur in the following months. During January, in this example, the Plan Status will be "Pending Cancellation".
Did this help?
|