Pricing Plans: Adding the My Subscriptions Page to Your Site

Let your clients keep track of the pricing plans they purchased - both active and expired ones - in their own account on your site. When using the Members Area, clients can create an account and view a page titled My Subscriptions.
In this page, clients can check a plan's status (e.g. active, expired), when it's set to expire or cancel a plan (if cancelation is enabled).
In this article, learn more about:
Accessing the My Subscriptions section of a Wix site.
Before you begin:
Make sure to add and set up the Members Area before trying to add the My Subscriptions page to your site. 

Adding the My Subscriptions page to the Members Area

If you have an older version of the Members Area that does not include the My Subscriptions page, you can add it. 

To add the My Subscriptions page:

  1. Go to the Add a Member Page window in the Editor.
2. Select the Member Pages tab.

3. Click + Add Page on My Subscriptions.

Customizing the My Subscriptions page

Adjust the colors, fonts and overall design of the My Subscriptions page to match the look of your site. You can also personalize the content appearing on this page, for example, the message your members see before purchasing any plans: 
A My Subscriptions section with no plans purchased yet.

To access the My Subscriptions page settings:

  1. Go to the My Subscriptions page in your Editor:
2.  Click anywhere on the My Subscriptions page.
3.  Click Settings.
4.  Customize the page using the available settings:
     •  Design: Choose colors and fonts for the page, including its text, background and dividers.
     •  Text:  Customize the text members see on this page to include the information you want. 
A screenshot showing the settings panel for the My Subscriptions page in the Editor, where you can customize the page
Personalize your Members Area:

Allowing clients to cancel subscriptions

You can let clients cancel subscriptions on their own by enabling cancellation. When enabled, clients see a Cancel Subscription link. 
Screenshot showing where to cancel a subscription in the Members Area.

To allow clients to cancel a subscription:

  1. Go to Pricing Plans in your site's dashboard.
  2. Create a new plan or edit an existing one.
  3. Scroll down to the Settings section.
  4. Click the Allow plan cancellation toggle to enable it.
  5. Click Save to save the plan.
  6. Repeat steps 2 - 5 for any other plans for which you want to enable cancellation.
Refunding clients:
  • Canceling a plan does not trigger a refund. 
  • One-time payment: To issue a refund, contact your payment provider (e.g. PayPal, Stripe, etc.)
  • Recurring payment: When a client cancels a recurring payment, such as a monthly payment, the purchased plan and payment does not continue for the next cycle (e.g. for the next month).

Clients updating their payment method

Clients can update the payment method they use on their active recurring subscriptions. This is useful to avoid having their subscription canceled. This can happen when an existing payment method, such as a card, is due to expire soon.
If payment fails, your clients will have to create a new subscription using a valid payment method. You can advise your clients on how to update their payment method using the steps below.

To update your payment method:

  1. Log in to the relevant Wix site. 
  2. Go to the My Subscriptions section of the Members Area.
  3. Click the relevant plan.
  4. Click Update Payment Method
  1. Click Credit/Debit Cards
  2. Enter the relevant details for the new payment method.
    Note: The current payment method appears at the top to avoid confusion. 
  3. Click Submit.
  • This option is only available for active, online recurring subscriptions.
  • Clients can currently only update their payment method on desktop. 
  • Clients can only update their payment method to a valid credit card.
  • Clients need to update the payment method on each subscription separately (changes to one subscription do not affect all subscriptions).

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