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In this article

Troubleshooting live site issues with Online Programs
Troubleshooting issues in the Wix app

Managing your business

Business solutions & apps

Wix Online Programs

Setting up Online Programs

Wix Online Programs: General Troubleshooting

4 min

In this article

Troubleshooting live site issues with Online Programs
Troubleshooting issues in the Wix app

See our solutions below to resolve common issues with Online Programs, whether they're on your live site or in the Wix app.

Troubleshooting live site issues with Online Programs

Click an issue below to find out how to resolve it.

People can't see my program on the live site

The program isn't loading on my site

Members are unable to make a payment for a program

New participants are unable to join my program

I want to restore an archived program

Troubleshooting issues in the Wix app

If you are experiencing issues with Online Programs in the Wix app, try the following troubleshooting steps.

Check that you're using a supported device

Check that your app is up to date

Log out of the app and log back in again

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What information should I include if I need to reach out for assistance?

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