Manage your
business number settings from your site's dashboard or the Wix Owner app. You can change your redirect number, create a personalized voicemail and set your call hours. You can also set how long calls ring before forwarding to the next number.
Learn how to manage your business number settings:
Managing Your Business Number on the Wix Owner App
You can easily manage your business number settings from the Wix Owner app. From here, you can also set a Do Not Disturb mode in case you're temporarily unavailable to take calls.
To manage your business number settings on mobile:
- Go to your site in the Wix Owner app.
- Tap Manage at the bottom.
- Scroll down to Branding & Marketing and tap Business Phone Number.
- Manage your business number by doing the following:
Set the Do Not Disturb mode
You can easily set yourself as unavailable to take calls for a timeframe of your choice (e.g. 30 minutes, 8 hours). Incoming calls will automatically go to voicemail while Do Not Disturb is on.
To set yourself as unavailable:
- Tap Do Not Disturb.
- Tap the relevant timeframe.
To set yourself as available:
- Tap Do Not Disturb.
- Tap Yes to confirm.
Change how incoming calls appear on your phone
- Tap Incoming Call ID.
- Choose how to see incoming business calls on your phone:
- Wix business number: Incoming calls display the business phone number you've purchased. Save your business number on your phone under a recognizable name (e.g. "Business Line") so you instantly recognize incoming business calls.
- Caller's phone number: Incoming calls display the phone number of the person calling you.
- Tap Save at the top right.
- Tap Voicemail.
- Tap the Enable Voicemail toggle to enable the option.
- Tap Change to customize the default voicemail greeting in one of the following ways:
- Use Default Greeting: This option keeps the default greeting.
- Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice.
Tip: You can switch to a different language using the drop-down menu. - Record Greeting: Tap the Microphone icon
to record a voicemail greeting using your phone. - Upload Audio File: Upload your own recorded greeting in MP3 or WAV format.
- (Optional) Tap the Email Notifications toggle to get an email every time you get a new voicemail.
- Tap Save.
Tip: Before saving your changes, you can listen to the voicemail recording by tapping the
Play icon
.
Set the times and days when you want to receive business calls.
- Tap Call Hours.
- Do one of the following:
- Receive Calls 24/7: Tap the toggle if your number should always be available to receive calls.
- Set Phone Hours: Select the checkbox next to the relevant days and adjust the hours to your needs.
Tip: Tap the Add Time icon 
to add multiple time slots to the same day.
- Tap Save at the top right.
- Tap General under Line Settings.
- Tap Ring Duration.
- Choose how long calls ring before forwarding to the next number.
- Tap General under Line Settings.
- Tap Accepting & Declining Calls.
- Choose how to accept and decline business calls:
- Ask me to accept or decline: When you answer the call, you’ll be asked to press 1 to accept the call, or press 2 to decline it. People who call you don't hear that message.
- Connect me right away: When you answer the call, you’ll hear the person who called you right away.
Note: If you select ‘Connect me right away’, declined calls are sent to your personal voicemail.
Managing Your Business Number Settings on Desktop
You can set up and manage your business phone number to meet your business needs from your desktop. Change how incoming calls appear on your phone, choose how to accept and decline calls, set up automated tasks and more.
To manage your business number settings on desktop:
- Go to Business Phone Number in your site's dashboard to access your settings.
- Manage your business number by doing the following:
Change your redirect number
Change the number calls redirect to. To do this, make sure you have the Wix Owner app connected to your new phone number.
- On the General tab, click Change next to Redirects to.
- Enter the new phone number.
- Click Send Code.
- Enter the verification code you've received via SMS.
- Click Submit Code.
- Tap the Download link in the SMS message you receive from Wix and connect to the Wix Owner app.
On the
General tab, click the
Ring drop-down to select how long incoming calls ring before sending callers to voicemail.
Change how incoming calls appear on your phone
- On the General tab and scroll down to Incoming Call ID.
- Choose how to see incoming business calls on your phone:
- Wix Business Line: Incoming calls appear as "Wix Business Line" to help you differentiate between personal and business calls.
- Caller's phone number: Incoming calls appear with the phone number of the person calling you.
- Click the Voicemail tab.
- Click the Enable Voicemail toggle to enable the option.
- Click Change to customize the default voicemail greeting in one of the following ways:
- Use Default Greeting: This option keeps the default greeting. You can listen to it by clicking the play icon
. - Convert Text to Speech: Write a custom greeting that will be read by a computer-generated voice. Then, listen to the message by clicking the play icon
. - Upload Audio File: Upload your own recorded greeting in MP3 or WAV format.
- Click Save.
Set the times and days when you want to receive business calls.
- Click the Call Hours tab.
- Do one of the following:
- Receive Calls 24/7: Click the toggle if your number should always be available to receive calls.
- Set Phone Hours: Select the checkbox next to the relevant days and adjust the hours to your needs. Click the Timezone drop-down to set your time zone.
Tip: Click the Add icon to add multiple time slots to the same day.
- Click the General tab.
- Choose how to accept and decline business calls:
- Ask me to accept or decline: When you answer the call, you’ll be asked to press 1 to accept the call, or press 2 to decline it. People who call you don't hear that message.
- Connect me right away: When you answer the call, you’ll hear the person who called you right away.
Note: If you select ‘Connect me right away’, declined calls are sent to your personal voicemail.
Create an automated task to follow up with a customer when you miss a call, label a contact who sends you an SMS, or create your own custom automation.
To set up Automations:
- Click the Automations tab.
- Hover over one of the recommended automations and click Use This.
- Edit the content of the auto-message:
- Click the Do this: Create a Task drop-down to edit the action.
- Customize the message in the text box to your needs.
- Click the Timing drop-down to schedule a time to send your message and set the frequency of your automation.
- When ready, click Activate.
Note: You can always disable the automation by clicking the Active toggle.
Reassign your number to a different Wix site
Reassign your business phone number to a different site within the same Wix account.
- Go to Premium Subscriptions in your Wix account.
- Click the Show More icon
next to the Business Phone Number subscription you want to reassign. - Click Assign to a different site.
- Select the relevant site.
- Click Next.
- Click Assign to confirm.
