Wix AI Site Chat is a customizable on-site chat interface that provides your users with engaging natural conversations that inform them about your products and services. With a straightforward installation process, site visitors can make purchases and access support whenever they need it.
Step 1 | Add Wix AI Site Chat to your site
Add Wix AI Site Chat to your site via the Wix App Market in your site's dashboard before placing it in your editor.
To add the AI Site Chat to your site:
- Go to the Wix AI Site Chat in the Wix App Market.
- Click Add to Site.
Note: You'll be redirected to the editor where the chat widget is added to your site. You can stay in the editor to customize the chat or continue with the steps in this article to complete the dashboard setup first.
Step 2 | Configure your AI Site Chat's settings
Improve the accessibility of your AI Site Chat by setting its working hours and providing a contact form for your site visitors.
To configure your AI Site Chat's settings:
- Go to AI Site Chat in your site's dashboard.
- Click the Settings tab.
- Choose what you want to set up:
The AI Site Chat works according to the hours you choose. In the Online chat hours section, select the relevant option:
- Keep it on 24/7: The AI chat will stay online indefinitely until you switch it off or change its working hours.
- Custom hours: Click Set Hours to choose when you want the AI chat to be online:
- Click the checkboxes for the days you want AI chat to be online.
- Enter the times you want it to work next to each day.
- Select your time zone using the drop-down menu.
Choose what happens when the AI chat is online - how it appears when visitors enter your site and what messages the AI automatically sends visitors.
- Choose how the chat appears when visitors enter your site:
- Open the chat when visitors enter your site: The chat automatically opens.
- Keep the chat minimized when visitors enter your site: The chat stays minimized until clicked.
- (Optional) Select the Show a message above the minimized chat checkbox and enter a message in the text field.
- Select the checkbox next to the messages you want the AI to send visitors:
- Show a conversation starter when visitors open the chat: Write a welcome message to help site visitors start a conversation with the AI chat and increase engagement. We recommend writing a short, inviting message that includes your business name, as if they were entering a real store.
- Add a legal disclaimer in the chat: Enter a disclaimer in the field letting site visitors know that the conversation is powered by an AI chat. This helps users understand that mistakes or misunderstandings may occur. The disclaimer will appear once to every site visitor, right after the first welcome message.
- Enable page summaries in the chat: When a site visitor enters a new page during an active conversation, the AI will send a summary of the page they're on.
Using a contact form is a great way to keep in touch with your site visitors. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a sales lead. The AI Site Chat will only send the form if it does not recognize the visitor as a contact.
In the Contact form section, select the relevant options:
- Choose form fields: The following fields appear on the form by default. The Email field is mandatory, but you can deselect the other fields.
- Full name
- Email (this field is mandatory)
- Phone number
- Message
- Show the form to new visitors when:
- The AI can't answer their question: The form is sent to new visitors when the AI Site Chat cannot answer the visitor's question, for instance if the information doesn't exist on the site or if you created a restriction rule that prevents the AI from answering.
- They ask to talk to a real person: The form is sent to new visitors and you will receive it in your Inbox to respond later.
Choose what happens when the AI chat is offline:
- Hide the chat from visitors: The chat does not appear on your site when it's offline.
- Show the chat to visitors: Select the relevant options.
- Show the contact form to collect leads.
- Let visitors write chat messages.
- Show a custom message when the chat is offline.
Step 3 | Activate your AI Site Chat
Activate the AI Site Chat to set it live on your site. Click the toggle at the top right of the AI Site Chat page in your site's dashboard.
FAQs
Click a question below to learn more about the AI Site Chat.
Can I customize the design of the chat?
Yes, you can
design and customize the appearance of the chat to reflect your brand's style and voice.
Can I see the interactions between the AI and my site visitors?
Yes, you can monitor interactions by reviewing the chat logs in your Wix dashboard. This allows you to understand common questions and improve the AI's responses.
Is there a way to disable the chat temporarily?
Yes, you can either set custom offline hours in the settings or choose to not show the chat widget on your site by clicking the toggle at the top right of the dashboard to set it as inactive.
Is there a way to provide feedback on the AI Site Chat's performance?
Tip: Regularly update and test the AI Site Chat to keep it aligned with any changes in your products, services, or business strategies.
