Adding and Setting Up the Wix AI Chat Assistant
5 min read
The Wix AI Chat Assistant is a customizable on-site chat interface that provides your users with engaging natural conversations that inform them about your products and services. With a straightforward installation process, site visitors can make purchases and access support whenever they need it.
Important:
The Wix AI Chat Assistant cannot work alongside Wix Chat. If you have working hours set for Wix Chat, you will be unable to have the AI Chat Assistant on your site.
Step 1 | Add the AI Chat Assistant to your site
Add the Wix AI Chat Assistant to your site via the Wix App Market in your site's dashboard before placing it in your editor.
To add the AI Chat Assistant to your site:
- Go to the Wix App Market in your site's dashboard.
- Search for the Wix AI Chat Assistant app in the search bar.
- Click Add to Site.
- Select Go to Editor.
- Click Add Apps
on the left side of the editor. - Click Manage Apps.
- Click Complete Setup next to the Wix AI Chat Assistant.
Step 2 | Configure your AI Chat Assistant's settings
Improve the accessibility of your AI Chat Assistant by setting its working hours and providing a contact form for your site visitors.
To configure your AI Chat Assistant's settings:
- Go to the AI Chat Assistant in your site's dashboard.
- Click the Settings tab.
- Choose what you want to set up:
Online chat hours
Chat intro message
Contact form
Step 3 | Activate your AI Chat Assistant
Activate the AI Chat Assistant to set it live on your site.
To activate the AI Chat Assistant:
Click the toggle at the top right of the page.
FAQs
Click a question below to learn more about the AI Chat Assistant.
Can I customize the design of the AI Chat Assistant?
Can I see the interactions between the AI Chat Assistant and my site visitors?
Is there a way to disable the AI Chat Assistant temporarily?
Is there a way to provide feedback on the AI Chat Assistant's performance?
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